We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garage Floors

Prestige Polymer Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Floors.

Complaints

This profile includes complaints for Prestige Polymer Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prestige Polymer Flooring has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Prestige Polymer Flooring

      203 Eastwood Ct Port Barrington, IL 60010-1023

    • Prestige Polymer Flooring

      2508 Orchard Beach Rd Mchenry, IL 60050-2856

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/13/2019 prestige polymer flooring installed a granite guard heavy duty decorative polymer flooring system . On two prior occasions prestige came to the homeowners residence too repair the garage floor that had peeled up which was under a 10 year warranty from date of install . I have attempted too call and leave two seperate voicemails to again come out and repair the peeled service to which prestige has not returned my calls . I am simply looking for prestige too honor there warranty and repair the surface due too improper prep or workmanship .

      Business Response

      Date: 04/11/2024

      We were nice enough to come out twice and repair an area on the floor we noticed that there was moisture underneath the concrete and it had a lot of hydrostatic pressure which is causing the coating to delaminate moisture problems under the slab are not covered under the warranty we can no longer repair some thing that has a moisture issue

      Customer Answer

      Date: 04/12/2024

       
      Complaint: 21562627

      I am rejecting this response because:
      There inability too improperly prep the floor prior too install has led to the issues of floor peeling . 
      Sincerely,

      *************************

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company will not return telephone calls when leaving message for a warranty claim on their flooring installation. Product delaminated on garage floor in several spots.

      Customer Answer

      Date: 08/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Prestige Polymer Flooring is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.