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Business Profile

Banking Services

First Bankers Trust Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for First Bankers Trust Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Bankers Trust Co has 2 locations, listed below.

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    • First Bankers Trust Co

      1201 Broadway Quincy, IL 62301-2811

    • First Bankers Trust Co

      PO Box 3566 Quincy, IL 62305-3566

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank took $40 out of my Savings account for no activity. This is a SAVINGS account earning interest. The money is there so I it can earn interest. Not spending it is the purpose! The bank manager, ******** was rude. She stated ( I was going to refund your fee, but I heard someone in the back ground say something derogatory. Now I'm not going to refund it). This is the most unprofessional banking experience I have ever had. I want my money refunded to my account immediately. I would also like to recommend that ******** be required to take a **************** and complaint resolution training!

      Business Response

      Date: 11/15/2024

      Thank you for bringing this matter to our attention. At First Bankers Trust Company, we are committed to providing excellent customer service and addressing any concerns that arise with care and professionalism.We take all complaints seriously and have reviewed this situation thoroughly.

      After investigating the account activity and the interactions described, we would like to clarify the following:

      Account Fees: The $40 in fees were assessed due to inactivity on the savings account, as outlined in our account terms and conditions. These terms are included in the documents provided to all customers at account opening.

      Resolution: We have refunded the fees in question and mailed a check to the customer for $40. Additionally, the savings account has been closed per the customer's interaction with our employee.

      Customer Interaction: While we strive to maintain a professional and respectful tone in all communications, it is important to note that during the phone conversation, the customer raised their voice, used inappropriate language, and directed derogatory remarks at our employee. While we understand that financial matters can be frustrating, we expect respectful communication from all parties to resolve issues effectively.

      Customer Service Training: Our employees receive ongoing training in customer service and complaint resolution. We will use this situation as an opportunity to reinforce the importance of empathy and professionalism during challenging customer interactions.

      We regret that this experience did not meet the customers expectations and hope that the resolution provided addresses their concerns.Should the customer have any further questions or require additional clarification, they are welcome to contact our customer service team directly at **************************************************************************************************.

      Sincerely,
      First Bankers Trust Company, N.A.

    First Bankers Trust Co is NOT a BBB Accredited Business.

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