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Business Profile

Cell Phone Supplies

Cell Tech Electronics Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Cell Tech Electronics Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cell Tech Electronics Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cell Tech Electronics Inc

      1507 S 12th St Quincy, IL 62301-6759

    • Cell Tech Electronics Inc

      1100 E Outer Rd S Ste 2 Canton, MO 63435-1702

    • Cell Tech Electronics Inc

      903 S State St Jerseyville, IL 62052

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I had * ****** **** and * ****** **** and a tablet in the month of October 2022. We paid what we needed to so we could early upgrade and purchase iPhone 14's and trade in our 12's to do so. We paid with our debit card. We were told our bill would go up for a month or two and then balance out. We have been to the office on numerous occasions as our bill has been off for some time. The phones we traded in we were being billed for at one point it was fixed in 1 since but we still pay a monthly instalment on the phone. A total of $ 36.63 and have been held hostage by owing money on credit for the cell phones. We have to pay or get sued for money we still owe. We have attempted to resolve this matter in person for months and have overpaid more than $ 200.00 and this amount grows each month this matter is left unresolved. We even called the customer service rep who told us the phones we surrendered to Cell Tech to early upgrade has not been received so we are still paying for the cell phone.

      Business Response

      Date: 04/12/2023

      A glitch in our system kept an old phone charge on the account, along with the new phone charge. We were able to fix the account so the charge would no longer be on there. We also credited the customer all the money back that we owed them from previous over payments. We contacted the customer to let them know that they will no longer have that extra charge on their account, that we have issued them a credit and apologized for the inconvenience. 

    Cell Tech Electronics Inc is NOT a BBB Accredited Business.

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