Complaints

This profile includes complaints for Credit Union 1's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Credit Union 1 has 25 locations, listed below.

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  Credit Union 1

  200 East Champaign Ave. Rantoul, IL 61866

  
• 

  Credit Union 1

  3591 N Vermilion St Danville, IL 61832-1337

  
• 

  Credit Union 1

  9441 S Kedzie Ave Evergreen Park, IL 60805-2325

  
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  Credit Union 1

  2730 S Tibbs Avenue Indianapolis, IN 46241-5351

  
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  Credit Union 1

  450 E 22nd St Ste 250 Lombard, IL 60148-6176

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26,2022, $500.00 was attempted to be removed from my account by San Salvador Chivo. I am not him nor do I know this entity. The amount was pending. I was notified of said transaction on July 29,2022. The credit union shut my debit card down. On August 2, 2022, the $500.00 was removed from my account. The credit union is claiming that this is somehow my fault and has refused to refund the money to me.

  

  Business Response

  Date: 08/30/2022

  To whom it may concern:
  
  Please accept this letter our
  response for the above listed complaint.
  
  CU1 is disappointed to hear when our
  member has experienced unauthorized card activity and our team did not fully
  clarify the process to get this matter resolved.
  
  Upon confirming that the charge
  was not authorized by our member, our debit card fraud team followed procedure
  to dispute the charge and a provisional credit of $500 was given to the account
  while the chargeback was in process.
  
  When there is suspected fraud
  that occurs on a card transaction, we are obligated to block that card so that subsequent
  unauthorized activity does not occur.  A
  new card was ordered at that time and usually is received within ten days.  A member of our cards team has reached out to
  the consumer to clarify this process.
  
  
  Sincerely,
  
  
  **** ******
  Compliance and Special Projects
  Supervisor

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m really distraught with this situation causing me to obtain medical attention from stress. I am a fairly new patron with Credit Union 1 since February of 2022. I opened a joint checking account with my spouse. We haven’t had no issues at all with this Finacial institution until this month (July 2022) I we have three revolving deposits into my account two direct deposits and one where I submit via mobile app. I want to add that this is something that I don’t feel comfortable even putting out because it relates to my legal status in the United States. The check deposits I submit via the mobile app have a different first name because prior to 2022 I was getting paid “under the table” cash. I used a different first name. Now that I have my status change where I actually have a SSN and able to change my name of course I opened my account. I never changed my name with that employer (that’s my first mistake) any fast forward to now I was contacted my the Fraud department with Credit Union 1 the associate **** *****, Fraud Operations Manager. We had a pleasant conversation over the phone where she stated that she sees that I’ve been depositing those checks since then and asked me who that was as I informed her that it was me. She asked me to find anything I could proving that. I have very little. I went to my attorney who helped me with my immigration process. Emailed her copies of all I had. I received email simply saying “The documents you have provided have discrepancies” I have everything in front of me no alterations I provided her my attorneys name number, employers number. I have no intention to fraud cu1 I’m not stealing no one’s identity. I now have no bank account no access to my funds to make matters worse out direct deposit’s are going into the account this week with no time for our employer to change it. I’m literally in tears right now. I’m not a liar and I even asked if I could go into the the local branch here in Las Vegas. I’ve never had this happen.

  

  Business Response

  Date: 08/24/2022

  
  
  To whom it may concern:
  
  Please accept this letter our response for the above listed complaint.
  
  CU1 works diligently to balance the line between service of our members and maintaining regulatory compliance.
  
  In February of 2022, the Mr. ***** opened an account with CU1 under the full name of ****** ******* ***** ******. Our fraud department found that checks were deposited to the account in the name of ********** *****, a name that was not associated with the account. Our employees froze the deposits and reached to Mr. ***** to confirm the ownership of the deposited checks. Mr. ***** was advised that since deposits were being received for an unknown name, he would either need to show proof that the ********** and ****** were in fact the same person, or have the checks issued in the name on the account.
  
  Mr. ***** made several attempts to show proof that he was Estreberto, but the documentation was found to have been altered (including an altered foreign passport and altered form 1-797). Further investigation indicated that ********** and ****** were not likely the same person. The funds were returned in a check in the name of ********** *****. This check was attempted to be cashed at another financial institution after being altered to the name of ****** *****.
  
  On August 2, 2022, Mr. *****’s account was closed for suspected fraud due to the altered documentation submitted and attempts to alter the check issued by CU1. 

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.