Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom stone and received it damaged. I contacted Design a Stone and they sent me a new one right away. I was very impressed. Then I received the 2nd stone and same thing, Damaged. Design a Stone sent me another stone. I received the 3rd stone...ONCE AGAIN THIS IS DAMAGED. I contacted again...by the way you can only contact them via email.. I have not heard back from anyone there. It has been 2 weeks now and not a response...Each time I provided pictures as well.
  This is a gift and now I am forced to give this damaged.

  Business Response

  Date: 01/19/2024

  ********,  I see your replacement was received.  Please let me know if you need any further assistance.  Thank you

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was damaged, would like it replaced. Styrofoam stuck to rock and it won't come off.

  Business Response

  Date: 01/19/2024

  *****,

    I am very sorry for this.  I have processed a replacement.  You will receive an e-mail with the new order information.  Please let me know if you need anything else.  Thank you

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/23, I ordered a large address stone for $233.23. On order, I indicated in the notes that I wanted to ensure the address was centered and appropriately placed since the address seemed very long on the preview page. Upon delivery on 12/1/23, I was thrilled to see that the address looked good and placed well; however, the color was almost black and NOT grey, and the shape of the stone looked nothing like what was online or very “natural.” I immediately sent an email on 12/2/23 with my concerns and received a response from ****** stating, “Please note that we can't guarantee the shape of the stone that you will receive. However, the stone's color should not be like this; we're sorry for the inconvenience. I've requested for the replacement to be processed and shipped”. I was very reassured and pleased to see that the company was very willing to fix the mistake AND even expedited the second stone to get it to me as it was a birthday gift. Upon receiving the second stone, things only became worse. The company changed how the address looked & was placed from the first stone; the color is still NOT grey, the spacing between letters was inconsistent or crooked, and the spacing on either side of the address itself is off by more than a quarter inch. I sent MULTIPLE emails on 12/15, 12/16, 12/20, and 1/5/24 and made a couple of requests on their website's “contact us” page with ZERO RESPONSE! Honestly, this quite shocks me, considering how well the company initially handled the situation. I would like to have a replacement stone sent immediately that is done correctly, or if that is not possible, a full refund. Thank you.

  Business Response

  Date: 01/19/2024

  ********,    I am very sorry for this.  I am seeing communications but no response.  It could have went to your junk mail.  I have processed a replacement.  You will receive order information via e-mail.  New order number is *****.  Thank you 

  Customer Answer

  Date: 01/19/2024

  Hi, I checked my junk mail and did not see any messages. Can you please provide copies of the messages and send them to: ***************. 

  I am thrilled that you are sending a replacement and hope that it will arrive as expected.  I will give updates upon arrival.  Thank you.  

  Business Response

  Date: 01/23/2024

  The e-mail we had on file was ***************.  This order was completed today so will ship out tomorrow.  I will see if I can get the shipping confirmation to send to the new e-mail address.
  
  
  

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2023 I ordered a stone from Design a Stone as a Christmas gift.
  Order #*****, paid in full 152.25
  I have reached out several times and haven’t received 2 responses , One saying it shipped, and one saying they would look into it.
  It is now January 7, 2024 and I still have not received anything. When I reached out last week, I asked for a response ASAP, which I received, that it would be looked into. I have heard nothing.
  I asked for a full refund, because I no longer want this product or to have any more dealings with this company.
  I am disappointed that it has ended this way.
  *******

  Business Response

  Date: 01/19/2024

  *******,  I am very sorry for this.  I have contacted ***** multiple times and they can't seem to figure out where it is.  I have processed a refund for your order.  You will receive e-mail confirmation.  If it still shows we do not need it returned we just want you satisfied.  Thank you

  Customer Answer

  Date: 01/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an address marker/stone from Design A Stone on November 24, 2023. The stone was received but there is a large cut out in the back of the stone and the side. I contacted Design A Stone and was told in one sentence....."there are natural inconsistencies in stone and this is normal". I have since tried to contact them on numerous occassions via email, phone, ******** page, ******** private messenger, their website ******* and no one will respond to me.
  
  The cut out on our rock is NOT a natural inconsistency found in stone. For example:
  
  **Natural inconsistencies will not have a "shape" to them. Our's is rectangular in shape as if a cookie cutter was used to hole punch the design in the back.
  
  **Natural inconsistencies will not have straight lines. Ours has straight lines.
  
  **Natural inconsistencies will not be uniform in shape/design. Ours has a uniform shape/design.
  
  When viewed from the side it appears like there is a piece that has been broken off. We are not asking for our money to be returned. We are asking for a new stone to be provided that does not have a design flaw.
  
  I also did not find anything on their website in regard to natural inconsistencies in stone being a possibility prior to ordering. In fact, their website states the following:
  
  "All stones are made out of an enhanced high-strength concrete"
  
  If the stones are made of concrete then there should be no inconsistencies such as a large cut out in ours. Natural inconsistencies would be if they were using stones from the earth. They are not. They are using concrete to fabricate these address markers. Therefore, there should be no large holes as is found in ours. I can provide photos to document this.
  
  It appears other recent complaints with the Better Business Bureau have also centered around NO customer service available for this organization unfortunately. We would appreciate any assistance possible in getting this issue resolved.
  
  Thank you.

  Business Response

  Date: 01/04/2024

  ******-  We are more than happy to send you a replacement however like we explained these are a stone so they are not perfectly smooth.  100% of our stones have a rough back that is why we only engrave single sided.

  Customer Answer

  Date: 01/04/2024

   I am rejecting this response because:
  
  
  They have offered to send us a new rock. However, they will not respond to my emails, phone calls, ******** inquiries, etc. in order to begin this process. I am not closing out this claim until I have received a new rock from them.
  

  they also indicate in their response it is natural to have non-smooth surfaces on the stone. That is understandable. If you review the photos provided it is more than an unsmooth surface in our rock. It is a significant size hole or cut out in a uniform design. They also indicate on their website they make these markers from concrete so they are made with a mold. Therefore, there should not be a hole or cut out that looks like it was almost stamped out of the back of our marker.

   

  We look forward to hearing from them about how to replace our marker. Once this has been received, we will then accept this claim and close it out.

  Business Response

  Date: 01/05/2024

  I just spoke with our customer support team and they said they e-mailed you letting you know a replacement is being sent.

   

  Customer Answer

  Date: 01/05/2024

   I am rejecting this response because:
  
  
  I have unfortunately not heard from Design A Stone regarding a replacement. ????

  Customer Answer

  Date: 01/08/2024

  I have not received a new product from design a stone.  Once a new product has been received to replace my faulty address marker I will then mark this complaint as resolved on your site. Thank you.

  Business Response

  Date: 01/09/2024

  Your replacement is shipping out this week.  You will receive an e-mail with a new tracking number.  Thank you

  Customer Answer

  Date: 01/09/2024

   I am rejecting this response because:
  
  
  I am waiting to receive a tracking number from Design A Stone indicating my new product has shipped.  Once I have a tracking number AND a replacement stone has been received I will then mark this issue as resolved on the BBB site.  

   

  Thank you.  

  Customer Answer

  Date: 01/10/2024

  I was merely waiting for the replacement stone to be arrive.  Last night I received a tracking number from Design A Stone.  Once the product is received and I have verified it's in good condition I'm more than happy to accept their resolution.  However, if I have not received the product and/or verified the condition of it I don't think it's fair to say it's resolved.  Just because the organization OFFERED to send me a replacement does not mean they handled the situation.  I don't think it's correct to close this case......yet.  

  Signs are pointing towards they plan to resolve this, but again until a product arrives AND the condition of the product has been verified this is still outstanding.  I think that is more than fair.  I'm happy to report back once the product has arrived next week and indicate I accept the resolutuion.   

  Customer Answer

  Date: 01/16/2024

  I finally received the replacement product from Design a Stone. Unfortunately the bottom corner of the stone is broken.  I have contacted Design a Stone directly about this, but as my previous attempt to contact them via email, phone and ******** they are not responding.  I am attaching photos of the broken bottom corner.  At this point we would like our money back.  

  Please let us know how to proceed.  Thank you.   

  Business Response

  Date: 01/23/2024

  We have submitted a refund.  You will receive e-mail confirmation.

  Customer Answer

  Date: 01/24/2024

  I received an email indicating a refund will be issued.  I checked my credit card and it has not yet been processed.  However, this could take several days.  I will log back in to this site and close this issue out with you once the credit has been applied to my card.  

   

  Thank you!!! 

  Customer Answer

  Date: 01/24/2024

  The refund was received on my credit card.  Thank you for your help in resolving this matter.  

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a stone on 11/17/2023. In reviewing the order, I noted an address mistake and immediately emailed the company requesting a correction. I received a conformation from ****** asking for details which I provided noting, "Just want to make sure we get the correct address (which I provided)." I asked for, "Will that fit?" and ****** responded, "I have forwarded your request to our relevant team. " This all happened within 2 hours of placing the original order.
  
  On 11/18/2023 I sent an email to ****** asking, "Will someone contact me? Would like to get this resolved before the order is processed." AND "I have sent multiple emails regarding the mistake on the order with repairs that were acceptable. Who can I speak with to get this resolved before the stone is cut with the address error?"
  
  On 11/19/2023, I received an email from ******* (a new contact) noting, "No worries, we have forwarded your request to our relevant team."
  
  On 11/21/2023, I emailed ******** noting, "No one has contacted me. Can I please get a phone number so I can speak with someone?"
  
  On 11/22/2023 I received an email from ******** noting, "No worries, we have forwarded your request to our relevant team," No callback was received.
  
  On 11/24/2023, the stone was delivered with an incorrect address I never approved.
  
  On 11/27/2023 I emailed ******** noting that no had contacted me and that the stone had been delivered with the wrong address. ******* responded, "Thank you for contacting us. To assist you better, could you please provide us with a photo of the received item? Our team will then be able to coordinate and resolve the issue." I provided photos as requested.
  
  On 11/30/2022, I emailed ******** noting, "I’ve not received any feedback (call or email) regarding corrective options on this order. Any idea of when I might expect some feedback?"
  
  All additional emails to the company have gone unanswered.
  
  This could/should be easily fixed. Can you help get this resolved?

  Business Response

  Date: 12/15/2023

  I am very sorry for this.  I have spoke with the customer support team and they let me know a replacement was sent.  Please let me know if you need any further assistance.

  Customer Answer

  Date: 12/18/2023

   I am rejecting this response because:

  While I'm pleased with the owners response and "commitment" to make this right, there has been NO response or action on the part of the company staff regarding this order.  No one has contacted me and I have received on indication that anything has been corrected, processed or shipped.

  It would be nice for someone to contact me and 1) confirm what it is they are shipping and 2) to provide tracking information to validate the shipment.

  Given there is only 5 days to respond and the gracious owner response, I would expected to have been contacted by the company regarding this order by now.  Please inform the owner that, while the intent is greatly appreciated, the lack of follow-through is not.  It is however consistent with poor customer service we have experienced from  the day we paced this order.

  Hopefully this can be resolved soon...

  
  

  Business Response

  Date: 12/19/2023

  *****, I have reviewed over this and the original stone was how it was ordered.  However I see you are wanting a different style stone now so I have let the customer support team to send another.  We will cover the cost as we want you 100% satisfied.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fancy monogram stone (per the website) and received an original monogram stone. I also requested the stone to be a certain shape in the order notes and left my phone number/email address if there were any questions. Design A Stone sent the wrong monogram/shape. I contacted them upon delivery, and they stated that each stone is custom and the shape cannot be specified. This order shouldn’t have been processed without contacting me first.

  Customer Answer

  Date: 12/01/2023

  I also ordered the sandstone color and believe I received greystone. I have not heard back from the business. 

  Business Response

  Date: 12/15/2023

  ******,

    I think there is some confusion.  I have attached your order showing you ordered the Fancy Monogram Stone.  I have also attached the Christmas ad you purchased showing the exact same shape of stone as you received.  We still want 100% customer satisfaction so please e-mail ********************** if you are wanting something different than you ordered and we will get this fixed.  Thank you

  Customer Answer

  Date: 12/18/2023

   I am rejecting this response because:
  
  
  I did not receive the fancy monogram stone. I received the original monogram stone. Notice the difference on the letter B. There aren’t any lines shooting from the B like there’s supposed to be. I’ve also tried emailing and calling many times with no response. 

  Customer Answer

  Date: 12/18/2023

  Please see 2 attachments. This shows what was ordered vs. what was received.

  Business Response

  Date: 12/19/2023

  A replacement stone is being shipped out.

  Customer Answer

  Date: 12/20/2023

   I am rejecting this response because:
  
  
  I will consider the issue resolved once the corrected item is received.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On nov 8, 2023, I purchased an address stone from Design A Stone for $190.76. My order included a photo of the stone.
  
  They CONFIRMED my order and their confirmation includes a photo of the stone but they then sent a stone with a different shape that i did not order or want.
  
  I contacted them and it was clear that they weren't going to send another stone and i realized that they were not going to give me a full refund. Thus, i very reasonably offered to settle for a 50% refund ($95).
  
  They have always been slow to repond despite the statement on their site (i even gave them my ph #).
  
  They finally responded and requested a photo of the stone they sent to me. I promptly sent the photo they requested and, after 6 days of not hearing from them, i resent the requested photo 4 days ago (10 days from the first photo) but they no longer respond at all.
  
  I have conducted myself in an ethical and affable manner.
  
  Here is my last email to them:
  
  hi ********,
  
  I sent the photo you requested (as well as, once again, stating my unhappiness) 6!! days ago and re-sent it 3!! days ago.
  
  i have been very patient and expected to hear from you well before now.
  
  I am not asking for a new stone or a full refund (only because i know you will not do that without engaging in battle) and am willing to accept only a 50% refund ($95).
  
  Frankly, i am surprised that a legitimate business is balking in regards to this very reasonable request to refund only 50% to a customer who did not get what i ordered and what you actually confirmed. I always tried to make my patients happy (i am a professor of medicine), don't you want happy customers?
  
  i said earlier that i would MUCH rather have a simple, partial refund than file a complaint with the BBB as well as slam your business on yelp and other social media.
  
  However, i am out of patience and if i don't hear from you today or by 2:00 tomorrow (11/21) afternoon, i will proceed with vigor.
  
  i do hope to hear from you-----fingers crossed,
  *****

  Business Response

  Date: 12/13/2023

  *****,

    Our stones are multiple shapes as our website states.  The shape is determined but what is being engraved on the stone to make sure it fits perfectly and is proportionate.  I spoke with our customer service team and they said it was resolved.

  Customer Answer

  Date: 12/14/2023

   I am rejecting this response because:
  
  
   I am rejecting this response because:
  
  1- they wrote: "Our stones are multiple shapes as our website states."    YES, AND I ORDERED ONLY ONE OF THOSE SHAPES AND A PHOTO OF MY DESIRED SHAPE IS BOTH IN MY ORDER AS WELL AS IN THEIR CONFIRMATION!
  2 - "The shape is determined but what is being engraved on the stone to make sure it fits perfectly and is proportionate."    I ORDERED A VERY SIMPLE THREE NUMBER ADDRESS AND IT WOULD EASILY FIT AND BE PROPORTIONATE. THEIR WEBSITE SHOWS NUMEROUS EXAMPLES OF ADDRESSES ON THE SHAPED STONE I ORDERED.
  3 - "I spoke with our customer service team and they said it was resolved."   THAT IS DISINGENUOUS.  ON NOV 14, THEY REQUESTED A PHOTO OF THE STONE THAT WAS SENT TO ME AND I SENT THE REQUESTED PHOTO TO THEM ON THAT VERY SAME DAY. AND I HAVE NEVER HEARD FROM THEM SINCE DESPITE THE FACT THAT I CONTINUED TO REPEATEDLY ASKED TO HEAR FROM THEM. THEY KNOW IT HAS NOT BEEN RESOLVED. I EVEN SAID THAT I WOULD NOTIFY THE BBB BUT THEY STILL WOULD NOT RESPOND. THE BBB TOLD ME THAT THEY WOULD NOT INITIALLY RESPOND EVEN TO YOU.
  4 - DESIGN A STONE SHOULD SEND TO ME EITHER 
        A- THE STONE I ORDERED AND THAT THEY CONFIRMED OR
       B- A FULL REFUND:  $175 + 15.76 TAX = $190.76
      BEING AWARE THAT THEY WOULD NOT ACT PROFESSIONALLY, I TRIED TO RESOLVE THIS INJUSTICE BY OFFERING TO SETTLE FOR 50% ($95.76) OF THE $190.76 THAT I DESERVE.
  BUT, MOST OF ALL, I'D RATHER HAVE THE CORRECT STONE SENT TO ME ---PROMPTLY
  THANK YOU, ***** ******
  
  

  Business Response

  Date: 12/15/2023

  We have responded to your other file on here stated a replacement was going to be resent.  Please let know if you need any further assistance.  Thank you

  Customer Answer

  Date: 12/18/2023

  I think that this problem is now solved but I am not positive. They gave a confusing response in that They said they responded to my "other file"  but I do not have another file. They also state that a replacement will be sent. That would be wonderful, but I do not want to say that my complaint is adjudicated satisfactorily until the replacement arrives. I will certainly notify you when it does. Thank you for your assistance, *****

  Customer Answer

  Date: 12/29/2023

  after WEEKS of waiting and being ignored, i finally got what i ordered and paid for weeks ago--- my item finally came yesterday

  the business, "design a stone", would never have sent it (as they refused to even communicate further with me) if it hadn't been for the BBB

  THANK YOU, BBB for your help!!!!!!!!
  

  *****
  

   

   

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered stone, upon receipt you could see the painting was incomplete on the letter "M" making the letter look like a "R". Used form on website to contact, many times as well as emailed and went on ******** ad asking for customer service to contact me. On October 25th I did receive a request for photo which I sent. Several days later I sent email asking for response. Was told they did not have photo so I reset. On November 8th received email stating would coordinate with their relevent team and get back to me. To date, no response. I have emailed, left voicemail message, completed their online form, no response at all. Item was to be a gift, cannot give a defective item for a gift. I asked them to fix or replace, no response. I do have photo and copies of emails if needed.

  Business Response

  Date: 11/21/2023

  We are very sorry for this.  A replacement was process and shipped.  The ***** tracking number is ************.  Please let us know if you need anything else.

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2023 I placed an online order (order #*****) with Design a Stone for a monogrammed landscaping stone. The website allows you to preview the stone so that you know exactly what it will look like. I completed payment via ******.
  About a week later I received the stone. Upon opening the box I noticed that the spacing of the letters was very inconsistent. Some letters were spaced wide while other letters were scrunched close together. In addition, the lettering was lopsided relative to the bottom straight edge of the stone. See attached photos of the previewed website photo and the actual stone I received. The stone I received looks nothing like the previewed photo that I relied on prior to making the purchase. The stone I received looks like it was lettered by a 3-year-old.
  In the following days I sent Design a Stone three detailed messages, including photos, outlining my complaint. They have refused to respond. In addition to this BBB complaint, I am also in the process of filing a complaint with ******.

  Customer Answer

  Date: 11/08/2023

  Design A Stone responded to this complaint, and they sent me a replacement stone. The replacement stone was properly done and shipped promptly. However, it should be noted that Design A Stone responded only after I had filed complaints with BBB and ******. These complaints with outside agencies are awkward and time-consuming. Much trouble would have been avoided had Design A Stone responded in a timely and professional manner to the initial messages I sent them prior to filing these complaints.