We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Astor Builders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transactions: 5/26/22 + 6/16/22 Total Amount of Money paid to business: $5,000 The business said it would: Install sliding doors for laundry ($800), Water heater replacement ($1950), Window handle repairs ($150), Demolish existing cabinets (no individual price given) + install new cabinets (no individual price given) + plumbing for new appliances (no individual price given) + electrical (no individual price given) + countertop supply & installation (no individual price given). He said he would do everything listed for $12,250. We asked him for an itemized invoice, but he said this was a package price and refused to give us an itemized invoice. Nature of the dispute: After completing three jobs: installing the sliding doors, installing the water heater, and demolishing the kitchen cabinets, the owner of the business abruptly informed us that he is no longer moving forward with the project. This decision was conveyed to us 3 weeks after the kitchen had been demolished, just as we were proceeding with the installation of the new cabinets. When we sought the return of our deposit, it took the business owner another 3 weeks to share a new invoice. This new invoice stated that the cost to demolish the old kitchen cabinets is $1850; the owner then attempted to send us the remaining balance ($400 = $5000 - $800 - $1950 - $1850). We sought clarification on this demolition cost but the owner insisted the price is final and he will not return the rest of our deposit. As our original agreement was for package services which the owner did not complete and choose to terminate, we are seeking a refund. Invoice Numbers: EST044 + INV044

Astor Builders is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.