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Business Profile

Hotels

Super 8 Motel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Super 8 told me when I checked out on 8/5/24 that all holds on my debt card will be credited back with in 5 business days. They gave me a check out receipt showing $0 charges. Now 17 days later I still havent received credit for the for charges: 8/2 $66.59, 8/3 $86.00, 8/4 $19.02, 8/5 $103.53. I was never told about these charges. Do not know why they even charged these amounts since ******* points was used to pay for this room(8/1-8/5). I have called them numerous times about these charges and they say it is in process and will see the refund next week. They had no reason to charge me. All I want is my refund.

    Business Response

    Date: 08/29/2024

    Customer was charged those amount by the system automatically when they have free night reservation but as soon as they check out we told them that they will get the full refund of the charged amount and we did refund the full amount to the customer and we have already send the copy of the refund and the customer have received the refund. 

    Thank You!

Super 8 Motel is NOT a BBB Accredited Business.

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