Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was illegally towed at a residence where the vehicle is registered
Business Response
Date: 11/11/2024
Please send Date Of Tow and where your
car was towed from Thank you management Smj towing inc
Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was towed out of the complex where I live and my landlord authorized it knowing that I live in the complex.Business Response
Date: 09/11/2024
In response to towing complaint
Parking permits are required Sorry for
any inconvenience this may have caused you SMJ management
Customer Answer
Date: 09/16/2024
Complaint: 22242764
I am rejecting this response because: I sent a picture of my placard and a copy of my lease of my address I would like SMJ to give me a refund thank you
Sincerely,
******* *****Business Response
Date: 10/08/2024
We here at SMJ towing strive to do
our job to the towing rules at that complex We have done our job to the
satisfation of the management company
Teneants job to post/and comply with
the rules We cannot refund the tow on
a legal tow Management SMJ towing
Customer Answer
Date: 10/10/2024
Complaint: 22242764
I am rejecting this response because: SMJ damaged my car when they towed it, and I had a placard in my car window. They illegally towed my car and damaged it.
Sincerely,
******* SmithBusiness Response
Date: 10/11/2024
******* SMJ towing will respond for
the last time You failed to follow the
parking rules for your complex and
now claiming damages to your car
on behalf of SMJ towing we are closing this tow Please follow your
apt complex parking rules
Customer Answer
Date: 10/17/2024
Complaint: 22242764
I am rejecting this response because: In response to SMJ like I said my sticker was in my window it was present and as I said you all damaged my car unless your driver was chewing on the bottom of my car as you can see in the pictures my car is damaged and it was by SMJ. I have your insurance info so that I can report this to my insurance company. Im simply showing that you all are not truthful at all I have the proof where is your proof that I wasnt complaint this will be the thee last time I go back and fourth I have proven you all damaged my car and towed it illegally. You all will take responsibility for this if your driver chewed my car or you damaged it with your truck either way you damaged it own it
Sincerely,
******* *****Business Response
Date: 10/29/2024
******* We are closing out your complaint you have not been
truthful
Customer Answer
Date: 10/31/2024
Complaint: 22242764
I am rejecting this response because:
My name is Yolonda and this is how you spell my name guys . See you in court
Sincerely,
******* *****Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They towed my vehicle illegally, also damaged my car, and made me pay to get it back. Unprofessional, negligence, and unethical practice.Business Response
Date: 02/08/2024
Responding to your complaint ******
we allowed you to come in out yard to
show us your visitor pass You showed
our staff it was clearly under a brouchere on your dash board I advised you you failed to follow the policy rules for that complex You walked around your car before you paid .You proceeded and paid called
our company later that night demanding your refund for tow Or you
would proceed in court with damages on your car Your car had damages all over it not from our company The tow
was a legal tow Therefore I cannot give you a rufund Management team
Initial Complaint
Date:05/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was towed from my grandmother house in ****** by SMJ TOWING they clam its due to my sticker on my license plate being a month old. My issue is why does that matter to them because I dont even live there I came there for 10 mins to check on my grandmother. So now theyre charging me to get my car out this company needs better workers and need to pay attention to what they do because this makes no senseBusiness Response
Date: 06/14/2023
Hello Canice,
Condo Association doesnt allow cars with expired plates in there visitor parking area etc. It a immediate tow.
Thank YouInitial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/16/23 Spoke with HOA of condominium complex to find out parking rules and regulations. No parking after 11 pm. Went to move my truck at 11pm to find it no longer parked in the spot where I parked. Contacted the police department and tow company. Report was taken and documented and tow company would not return my truck that was towed before the parking restriction was in place. *********** also altered the time of the tow sheet. Still charged me $218 to get it released.Customer Answer
Date: 05/09/2023
Complaint: 19624282
I am rejecting this response because:Business owner called me and we worked out the issue at hand. I appreciate the customer service provided.
Sincerely,
***********************
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