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Business Profile

Communication Consultant

Revenue Well Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communication Consultant.

Complaints

This profile includes complaints for Revenue Well Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Revenue Well Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recently became a customer of this "company" and have had nothing but issues. The customer service team is truly the worst I have experienced anywhere. I am on hold as we speak, as I have been 5 times now in days, continually promised someone will call back, and they do not. We agreed on a quoted price for all services, as we speak they are auto withdrawing almost ****** more per month than they quoted. I was quoted 474 per mo, all fees included, there are no variations to the agreement on our end. The services they advertise DO NOT work as they sell and you can not turn off some of the features, THEY ASSURED US WE COULD that are not beneficial and are actually an issue for my company. I spoke with **** from Customer Support at 1202 pm yesterday, overbilling is NOT a CS issue, so he passed me on, I then spoke with *******, who stated this is not their issue, and sent me back to CS where I was assured someone would call back immediately. No one did. Today I called at 1217 p and spoke with a disinterested and likely high "****" who - man, you gotta prob, I'll have ******** the Support Manager call you back, she did not. I just went through another 7 mins of the absolutely inefficient and confusing auto answering system only for ****** from Marketing to place me on hold, 14 mins and 3 seconds ago, because this is not "her area" and she is looking for someone to speak with me.This company has awful reviews, I made a huge mistake in not listening them.

    Revenue Well Systems is NOT a BBB Accredited Business.

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