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Business Profile

Chinese Food

New China Buffet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chinese Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When i placed a order for 1 large shrimp fried rice and 4 shrimp egg rolls. The price in the menu and what they rung in was different. I question her and pointed to the menu price and she said "price is higher now". I told her you cant do that because it is defrauding your customers. The lady just looked at me and said then you go. I regrettably placed the order and made sure i have the receipt of which i do. I also grabbed a menu showing the prices also.

    Business Response

    Date: 05/24/2023

    Hi, just for a quick response. Our menu is as old as five years ago. We dont normally update our menu frequently as our business is mainly buffet oriented. Since the pandemic, We had to adjust our price more often to keep business running. Its understandable you couldnt print new menus every single time when you update the price especially you still have loads of menu left. Its quite a cost burden for the business to do that. Also ****************** should compare our pricing with local restaurants to see how competitive we are. 

    Customer Answer

    Date: 05/25/2023

     
    Complaint: 20042531

    I am rejecting this response because:So for the last 5yrs they have been charging people more then the menu prices? If thats not fraudulent i dont know what too call it. I guess i will cease buying from this joint then and will tell everyone i know. If charges are not filed against them i guess i can go higher up

    Sincerely,

    ***************************

    Business Response

    Date: 06/06/2023

    This is  ridiculous! We can see ****************** in the court if he chooses to defame **. Go check out if you could have much luck finding any local restaurants that price lower than **! Let alone to say the merchants have a right to change the price without notifying customers. 

    Customer Answer

    Date: 06/07/2023

     
    Complaint: 20042531

    I am rejecting this response because:The only other Chinese place in ******** is very nasty. So for them too use them as references. Well we can just eat somewhere else. I am not defaming your company and guess what. When you put one price on a menu BUT charge a higher price on your register. ITS DEFRAUDING THE CONSUMER!!! Well if you want to go to court and try convincing a jury that your in the right here. You are the biggest fool in the Chinese food industry lol.Oh and you said before you only concentrate on your buffet. Well thats not too hard because its only chicken entrees at that lol.    

    Sincerely,

    ***************************

New China Buffet is NOT a BBB Accredited Business.

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