Reviews

This profile includes reviews for UseMyFrame.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UseMyFrame.com

  104 E 3rd St Rock Falls, IL 61071-1287

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  UseMyFrame.com

  104 E 3rd St Rock Falls, IL 61071-1287

Review Details

• Review fromJeff B

  Date: 05/31/2024

  5 stars

  Jeff B

  Date: 05/31/2024

  Staff is knowledgeable and informative. I was very happy with the product and service

  UseMyFrame.com

  Date: 09/04/2024

  Dear ****,Thank you so much for your kind words! We're thrilled to hear that you were happy with both our product and service. Our team takes great pride in providing knowledgeable and informative assistance to our customers, and its always rewarding to know that our efforts are appreciated.If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!Thanks again for your support.Best regards,**** Owner, UseMyFrame.com

• Review fromDennis H.

  Date: 10/24/2023

  1 star

  Dennis H.

  Date: 10/24/2023

  On Sept 5, 2023 I setup an order for a pair of lenses using their web site. On Sept 12th I sent my frames to them using their box sent to me. They arrived there on Sept 15, 2023. The web site reads that most lenses are produced in less than a week (as the lab is on property). On Sept. 26th I contacted them asking for an update on the lenses and if all was ok. They then sent a reply that they had not started them because the combination of additions I had selected (and had paid for on Sept 5th) was not possible because adding crizal protection ******* and mirror coatings could not be done together (even though their web site allowed this combination and still does). So I called back to the owner **** and agreed upon a combination that would work and was assured they would start them in product. Well, after another time on Oct. 6th I contacted them with another email checking on the condition of my order and was sent a response email saying that they still had not started the order because of the confusion of the order (being checked upon by them only because of my correspondence) and wanted more information at my convenience. So, I called again and was told that **** the owner spends most of his time in the lab and had not informed ****** his wife that I called and cleared up any problems with the order so still was not started. She then assured me she would place a "rush order" on them to start production. On Oct. 16th I called and asked about the progress and was sent an email that their was an accident during production and one of the lenses had broke during production but was reassured they were in production and would be informed when they were finished and shipped to me. Now its Oct. 24th and still no information about the progress of my order and I have very little faith in them ever getting completed.So, I not sure what to do accept to share my experience with others to be weary of this company.************************* ************************************************.

  UseMyFrame.com

  Date: 09/04/2024

  Dear ******,Thank you for your feedback, and I'm genuinely sorry to hear about your frustration with the delays and communication regarding your order. I want to provide some clarity on the issues you've experienced and assure you that we take your concerns very seriously.When you initially placed your order on September 5, 2023, you selected a combination of Crizal protection ******* and mirror coatings that, unfortunately, cannot be applied together. We sincerely apologize for the oversight on our website, which allowed this incompatible selection. As soon as this was identified, we reached out to discuss alternative options with you, which required some back-and-forth communication. I understand that this took additional time, and I appreciate your patience in helping us find a solution that would work for your lenses.Your frames are antique and hold significant sentimental value, and we fully understand the need to handle them with the utmost care. Given their age and unique structure, fitting the lenses properly took more time than usual. Additionally, we took extra care to replace some of the hardware, such as screws and plastic washers, to ensure a secure fit and improved durability for your lenses. These steps, while necessary for the quality and safety of your glasses, contributed to the extended timeframe.Regarding the delay you experienced in October, I want to acknowledge that there was a lapse in internal communication on our part. I spend a significant amount of time in the lab, focusing on ensuring the highest quality of work, and there was a miscommunication about the status of your order. This was not our intention, and I regret that it caused further delays and inconvenience for you.We did encounter an unfortunate incident during production where one of the lenses broke. While we aim for perfection, sometimes these accidents happen, especially with more delicate frames. However, we immediately resumed work to correct this and prioritized your order.I understand that this experience has caused you significant inconvenience, and for that, I apologize. We are committed to providing high-quality eyewear and customer service, and your feedback is invaluable in helping us improve our processes. I assure you that we are working diligently to complete your order and ensure that it meets the high standards you deserve.I hope that, despite these setbacks, you are pleased with the final results of your glasses. If there is anything more we can do to ensure your satisfaction or if you would like further updates, please do not hesitate to reach out directly to me. Your satisfaction is very important to us, and we hope to regain your trust.Thank you for your understanding and patience.Best regards,**** Owner, UseMyFrame.com