Complaints

This profile includes complaints for Royal Neighbors of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Royal Neighbors of America has 2 locations, listed below.

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  Royal Neighbors of America

  230 16th St Rock Island, IL 61201-8608

  
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  Royal Neighbors of America

  2275 17th St Baker City, OR 97814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as the others here..My dad had a policy on his brother and when his brother died, instead of paying my dad so he could pay for the funeral, they sent all this paperwork for my 77 year old dad to fill out:1. Authorization to Release Health Info 2. Beneficiary Questionnaire 3. Certified copies of the Letters of Office 4. Certified copy of the members death certificate with a cause of death listed 5. Please enclose a list of all doctors, hospitals, clinics, and pharmacies with complete addresses that our insured was a patient of during the past 5 years 6. Statement of claimant Now, how is a 77 year old man supposed to **** down every doctor his brother has seen in the past 5 years? So, then my dad died a few months after his brother died, so now im left holding the bag, and now im trying to figure out how am i supposed to get all this information about an uncle that lived and died in a different state? My dad told me before he died, that something was fishy about this insurance company because his brother talked him into signing up for it in the first place.The funeral home told me that since my dad had paid into the policy for almost 2 years, i/he (my dad) was supposed to get a refund. When i contacted the insurance company and told them i just want the money back that my dad put into it, the representative told me that i could still claim the policy since it was so close to 2 years (you have to have the policy on a person for 2 years before they and and you can collect). So RNoA sent me the exact same confusing paperwork they gave my dad. How am i supposed to get a Authorization to Release Confidential Health Information filled out? I just want my money that they owe.Finish the job.ALL THEY NEED IS A DEATH CERTIFICATE.Why do they need all this other garbage that Ill never be able to locate?

  

  Business Response

  Date: 08/25/2022

  See attached doc