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Business Profile

Pawnbroker

Pawn King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had **** loans through pawn king 2 months ago when I had called to make a payment on my loans they told me that I couldn't make my payment on my loans due to them having a disagreement with my husband earlier that day and that they had already pulled all my items and placed them on the shelf already that I could call and complian to corporate if I wanted so I had done that and have not gotten contacted back as of the 1 of January although I have no pawns they pulled ***** off my credit card that they had never ran before because they always tell is only cash payments are accepted. So at this time I am waiting for a new social security card and I have requested for a investigation on this matter. I need something done because even pawn king told me that I didn't have any pawns in there and they don't know why money was pulled off my card but can't do anything to help locate my money that was unlawfully taken from my card.

    Business Response

    Date: 01/19/2023

    See attached 

    Customer Answer

    Date: 01/19/2023

     
    Complaint: 18678473

    I am rejecting this response because:
    The date the $78. Worth of money that was unlawfully taken from my account was on january 2nd or 3rd 2023 all of those clearly states 2022 and the owner was not on the line when I had spoken with ***** and when ***** had told me I wasn't allowed to pay or pick up my pawns and that still doesn't explain why I had $78 worth of  money pulled off of my card on the 2nd or 3rd of January 2023. So no these statements from what was the last pawns on file from what he had clearly stated doesn't explain why they weren't longer there but the money was still taken from my account which by the way was a newly issued card that I had just received not even a month prior to this. 
    Sincerely,

    ***********************

    Business Response

    Date: 01/25/2023

    We stand by our original response and consider this matter closed.

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