We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repair

Maggio Auto & Truck Ctr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maggio's towed a semi on March 5, 2024 from the Petro in ********. They have a Missouri plate on the bill, and also sent a letter to the registered owner in ********. This would lead me to believe they did a lien search in ********. However, they did not notify the lien holder of the truck being stored and give the lien holder the same opportunity to recovery the vehicle. Instead they sat on it and accrued storage and when we learned from an associate of the R/O that the truck was there, then they sent us this astronomical invoice for storage. This is Maggio's response when I request documentation they notified the lien holder by mail: We followed all of the statutes in regards to supplying notice for the vehicle being at our facility. The vehicle will continue to accrue storage at $140.00 per calendar day, you will have until the end of the week and we will begin the title process to obtain title to dispose of vehicle." Yet they do not send me any documentation and do not respond to phone calls.

    Business Response

    Date: 05/10/2024

    In regards to the complaint filed, we did follow the statutes of the law in regards to notification.  You can see from the paper she sent that we did a search of lien holder and the paperwork received back from the state shows there is no Lien Holder. We sent applicable notice to the owner of the vehicle which she also sent to you.  The file she sent to you in regards to the Missouri ********************* states at the top of the page that it is an application for lienholder from 2021- that is strictly an application that was typed out and does not state there is a lien to the vehicle.  I have also attached the email chain showing she contacted multiple police agencies, state agencies and mayors for the cities and was told that there was no wrong doing.  We feel that she is making the complaint because she wasn't able to get the response she wanted to be able to get her invoice discounted.  We did exactly as we are required by the state of Illinois in regards to vehicle owner/lien holder notification. Again I have included the email chain for you to see no wrong doing on our part.

     

    Thank you

    *****

     

    Customer Answer

    Date: 05/13/2024

     
    Complaint: 21622060

    I am rejecting this response because:  The business knew there was a registered owner in ******** and did not bother to check for a lien holder in ******** and it is the tow company's responsibility to check for the lien holder in other states besides the state they are located in per Illinois state law.  In ******** as all other states an application for a lien is solid evidence there is a lien on file with that state filed by the lien holder to protect their rights.  It is the tow company's responsibility to notify the lienholder or waive the storage if they fail to do so, this is Illinois state statue as well.  The state ***************** has accepted my complaint and we will see how their investigation goes, and I will report it back to the BBB.  Thank you,

    Sincerely,

    ***********************

    Business Response

    Date: 05/24/2024

    We are still standing on our original position. We did everything that was required by the law, we showed the proof that no lien holder was listed and notice was sent to the registered owner.  We feel she is trying to purse a refund to maximize the profit she is making from the lien holder.  She is not the lien holder, she is the skip tracer that is hired to find the vehicles for the lien holder. If there had been an issue we had advised that the lien holder could contact us which they did not.  Also the emails I previously attached show the response that the *** gave her and it did not state any wrongdoings on our part.

    Cordially, 
    ***** Maggio

     

Maggio Auto & Truck Ctr is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.