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Business Profile

Auto Services

9 one one auto sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were sold a ***** traverse by *************************** and *****************. They told us the down payment would be $2500. When we test drove the truck we noticed the A/C did not work and the check engine light was on, when we addressed these issues **** informed us the the check engine light was because someone had stolen the Cadillac converter the night before but reassured us that if we were interested in buying the truck he would have that replaced with a new one and would also fix the A/C. We agreed to pay half of the down payment and return with the the rest once those problems were resolved. **** called us and let us know the truck was ready. We requested to test drive the truck again before payment. We then noticed the check engine light was still on so we took it to a near by auto zone to get it scanned. A code for a damaged Cadillac converter showed. We took the truck back and showed both *** and ****. Thats when **** admitted to replacing the Cadillac converter with a straight pipe. We expressed how uncomfortable we were with buying a truck without the Cadillac converter and the check engine light being on. *** then told us since we live in ******** we dont have to worry about passing an admissions test and if we move out of ******** we can just lie about our address because she does it for her family all the time. *** continued to reassure us if we take the truck she will order a new Cadillac converter and have the A/C fixed within 30 days. None of what they promised to fix was taken care of. We had the truck for less then 90 days and it broke down. We have called and texted both *** and **** almost everyday to get these issues resolved and requested to speak to the owner every time and was denied. We did really like the truck and tried being understanding and working with them just for it all to end up being a scam. I was sold a truck with no Cadillac converter and now we are out of both a truck and over $3000.

9 one one auto sales is NOT a BBB Accredited Business.

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