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Business Profile

Eye Surgery

America's Best Contacts & Eyeglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eye Surgery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6, 2024 I had a appointment at *******'s Best Eyeglasses and Contact in ********* location ****************************************************. I completed my exam and purchased new glasses for approximately $238.00. During the exam I aks when my glasses would arrive that checked in the system and stated there were no back order issues with the frames and I would have my glasses on 7/16/24 takes 10 days. I explained that I need the glasses due to a trip I neeed to take and drive on the higway on 7/18/24. I was assured I would received them. I called in today and spoke to a ******** she stated that my eyeglasses were not there. I ask here what is the issue it has been ******************************************************************************* finding out about the delay and what the next protocol would be. She promised to contact their District Manager and call by by end of day. Never received a response at all from her and basically could not give a ETA at all. I paid for my glasses and was promised 10 days.

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 16th 2023. I went into their store with a set of eyeglasses that needed new lenses. They said it would take 2 weeks. At the end of 2 weeks they still did not have them. Tried to get them to talk to the warehouse that was doing it and they said they did not have a way to do that but by email. After 3 weeks still had no answers and have never received a phone call from them to this date. After three and a half weeks I called them and told them to cancel the order and mail a refund to me with my frames. It's been over a month now two months since the beginning and still have not received anything back from them or even heard from them. Can you please help me.

America's Best Contacts & Eyeglasses is NOT a BBB Accredited Business.

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