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Business Profile

Garbage Removal

Rock River Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaining because the recycling people keep breaking our blue barrel. We called them and they said we have to pay $30.00 to get another one. We&#**;ve already bought 2 barrels before this; this is the 3rd one they broke.

    Business Response

    Date: 10/09/2023

    per the contract with the city we supplied 1 recycling can per home. after that if anyone needs a replacement there is a fee for them. there will become wear and tare on the cans from being serviced weekly, and are not designed to last forever. we can do a one time free delivery of one, for the issues but moving forward there would be a cost for them. 

    Customer Answer

    Date: 10/10/2023

    ustomer recylcle or not. 
    Complaint: 20703326

    I am rejecting this response because:     The pickup drivers are not careful.  The barrels are not meant to be thrown all over the streets and our lawns. I guess ********************* does not care if we recycle or not.   

    Sincerely,

    ***********************

    Business Response

    Date: 10/20/2023

    Management has addressed this issue with all recycling drivers to have this fixed and no longer happen. 

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called 5/30 to schedule a special heavy pickup ( sofa). Paid in advance to have it picked up on 5/31. The sofa is still sitting on the driveway and no attempt has been made to pick it up or refund our money. I placed phone calls 6/1, 6/2, 6/5,6/6, 6/7, 6/8, 6/9, 6/12,6/13, 6/14, 6/15, 6/16 and today, 6/19. On each phone call I provided the details such as address and if the sofa was a sleeper which it is not. The first few phone calls I was told the pickup was made. I assured that person that I was looking at the sofa while I was talking to them and it was definitely not picked up. The next few phone calls I was assured a ticket was submitted and that the sofa was scheduled to be picked up THAT DAY. The last few phone calls were escalated to a manager and the ops manager and I was assured they would call me back within the hour to let me know a firm time. No return phone calls. Today I spoke with another person who asked if the sofa had been rained on. Well....it's been out there for 3 weeks so yes, it has been rained on and she indicated that might be the reason why it wasn't picked up. However, had it been picked up when promised, it would not have been rained on so that is a moot point.

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every week - not every so often, but EVERY WEEK, RRD drivers leave trash in the street in the Rolling ******* subdivision of ********, to be blown all over the neighborhood. Some days its a constant battle to go out and clean up after these guys, who are supposed to be professionals.If its not to much to ask, can Rock River Disposal please do what theyre paid to do: collect the trash instead of distributing it.

  • Initial Complaint

    Date:11/30/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are suppose to pick up my streets trash weekly. My neighbors and I had to call or email SEVERAL times to get them to pick up trash. They do not pick up on Tuesday which is my pick up date. Im told well get to it by the end of the day and more often than not itll be 2-3 weeks before trash is finally picked up. Raccoons are getting into my bins and killing my chickens. This is a health hazard and nothing is being done to mend this situation other than empty promises. They often times complain theres something blocking my street but there never is. I my husband is home all day and he never sees accidents, construction barricades, mail trucks whatever it is that they say is blocking drivers from getting down the street.

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 1/2 months living here and my collection is CONSISTENTLY missed twice a month EVERY MONTH! This is unacceptable, your charging me for a service you are consistently NOT providing. my time is wasted every single time i have to sit on hold and contact your business regarding your failure to complete the job. this is my SECOND week in a row calling you and sitting on hold for 20+ minutes. if you cannot handle the workload, you should cancel your contract with the village. this is unacceptable.

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My garbage is consistently overlooked and left at the side of my street along with my neighbors garbage. Each week we have to wonder will they pick up this week or skip us again We live in a cul de sac and the men you hire have skipped our circle many times. Our garbage piles up and then miraculously they remember to get it the following week. Although, our bills for garbage pick up keep arriving on a timely basis. Weve had enough of this oversight and are now wondering if it is an oversight or just plain laziness. Im very sure that if I absentmindedly forget to pay my bill. I would be penalized. Please address this ongoing problem and fix it. *********************** ***********************************************************************

Rock River Disposal is NOT a BBB Accredited Business.

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