Reviews

This profile includes reviews for Bufalo Contracting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bufalo Contracting, Inc.

  3466 Colony Bay Dr rockford, IL 61109

  
• 

  Bufalo Contracting, Inc.

  810 S Main St Belvidere, IL 61008-4411

  
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  Bufalo Contracting, Inc.

  3466 Colony Bay Dr Rockford, IL 61109-2560

  

Review Details

• Review fromLeonard N.

  Date: 11/09/2024

  1 star

  Leonard N.

  Date: 11/09/2024

  Dear Mr. Bufalo,
  
  I am writing to formally express my disappointment with the overall performance of Bufalo Contracting regarding the recent project completed at my property. The scope of work included new roofing, gutter installation, fascia and soffit repair, as well as interior painting in two rooms, which took an unacceptable 12 months to complete.
  
  Throughout this prolonged process, I encountered numerous deficiencies that necessitated five long-distance trips from Colorado to assess the quality of work on my property. These trips occurred on the following dates: 10/20-10/22/2023, 01/24/2024, 04/24-28/2024, 08/03-04/2024, and 10/16-19/2024, incurring total costs of $3,516.06 for airfare, vehicle rental, and lodging. Additionally, I found it necessary to follow up on missed property claims with my insurance company.
  
  Compounding these issues, subcontractors hired by Bufalo trespassed on my property on 07/31/2024, triggering alarms due to their unapproved entrance. Furthermore, the gutters were left unaddressed for eight days, resulting in moisture issues in my basement. Errors in paperwork and a lack of quality assurance have further contributed to my frustration.
  
  Given these significant issues, I am seeking a discount on the remaining balance of my bill to address the concerns stemming from the unsatisfactory handling of this project.
  
  Sincerely,
  Leonard Newson
  

  Bufalo Contracting, Inc.

  Date: 12/23/2024

  Hello Mr. ******** I would like to start by saying we really appreciate your business. Here at Bufalo Contracting we have the highest expectations for ourselves and any subcontractors. With that said there were a few things that we came up short on with your project. As you know from our conversations that is bothersome to me as the owner of this company. You and I have had many conversations about some of the problems during this project and ultimately we agreed that there was delays on both ends. Projects of this magnitude and involving the insurance company take quite a while to resolve not 12 months usually but nevertheless quite a long time. I would like to address some of your complaint about the gutters and the " moisture in the basement" . There was a delay from when the gutters got taken down until they could be put back up. During the time that the gutters were down we had zero rain. prior to the gutters being taken down the ******** and the state line area had torrential catastrophic downpours with rain and thousands of residents were affected. It was after those torrential downpours that the gutters were taken down. We agreed that the moisture in your basement was prior to taking the gutters down. 

  In the end I did agree that there were some mishaps on our side and I made that right with you on the final invoice. We ended the conversation that we had issues on both sides but ultimately we got everything done to your liking.  At the beginning of this project we gave you our word that you would be happy with the end result. After our last phone conversation you agreed that the work was done to your liking and you wished this could have happened the first time around. I could not agree more with you I wish  this project would have gone more smoothly from the get go. I will end with thank you so much for your business . As a small family owned business we really appreciate feedback on how we can be better.. 

• Review fromSteve B

  Date: 10/12/2024

  5 stars
  We had a new roof, siding and windows put in by Buffalo's. Our salesman ***** went above and beyond all through the process. We would highly recommend him and buffalo's. The workmanship was excellent everything was done timely and on schedule. ***** ******* ******

• Review fromRenee F

  Date: 09/18/2024

  5 stars
  Please disregard my previous review on 9/12/2024. The very nice owner, Andy, of this roofing contractor called me immediately and sent out a very decent & accommodating guy, Eric, who took care of replacing the damaged fascia and removed most of the tar from the tar paper left on the driveway & sidewalk. Eric also was nice enough to remove the old unwanted satellite dish left from the previous owners. Andy did not send out the original guy who I had a problem with and told me he was going to be addressing that issue. Renee F

• Review fromSue Z

  Date: 09/20/2023

  5 stars

  Sue Z

  Date: 09/20/2023

  My new roof looks amazing! I've used Bufalo several times for my roofing repairs and they have done an awesome job. When I contacted *** when my roof was damaged in a storm, he came and assessed the issues and he was also there when the insurance adjuster came out to inspect the damages.It's peace of mind finding a company today when you're not rushed to make decisions and you have your questions answered and to be there for inspections. This all gave me the assurance the job is going to be done correctly. I appreciate not only the personal touch but ******* was finished in a timely manner, the crew handled themselves in a professional manner, being respectful of my property.It's good to know in using Buffalo there are no surprises- job done right the first time. That's why Bufalo is my only call for my roofing needs and why I suggest them to family and friends.
  

  Bufalo Contracting, Inc.

  Date: 09/21/2023

  Dear ***, we can not thank you enough for your wonderful review. Thank you for trusting us with your home project and for being a repeat customer. We will pass your kind words on to *** and the rest of the team. We appreciate your business very much!

• Review fromwally m

  Date: 09/12/2023

  5 stars
  ***** from Bufalo Contraction supervise work on my roof and gutters. My roof looks amazing! ***** was very helpful, eg. suggested to replace some plywood, improve ventilation system and even a color of the roof to match the siding. I am very happy with his job and I recommend him and a company to everybody. Thank you.

• Review fromKim C

  Date: 05/19/2023

  5 stars
  I have been very happy with *********************** and Bufalo Contracting. **** came out the day after the tornado hit to tarp my roof so that further damage didn't occur. He has been in communication with me every step of the way and have reassured me that he and Bufalo will take the lead so that I am not bogged down or worrying about details.