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Business Profile

Home Improvement

Two Men and A Hammer Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a quote in March from the company to put up a privacy fence. I paid a deposit of half which totalled $2598.50. After much **************** April 25th a text said "I will give you start date for fence next week." May 1st a text said "I will have fence date for you later today." Another text dated June 20th said "We will be there July 17th." Nobody showed up. I texted & emailed, got a lot of excuses, was finally told the company is going to be **************** cannot do the job. They said in a text dated July 28th that "I will return your deposit to you, I just need a few weeks to secure the funds." I replied the same day that I wanted my $2598.50 back by today, giving them two weeks. I have not heard back from them after numerous *************** reminding them that I need the money back today. At this point I cannot believe a word they say, All I hear is excuse after excuse. The lack of communication from them is upsetting. I just want a check for $2598.50.I would like to add that this company did do a separate repair job on a ceiling inside my home, but it took a long time to pin them down to a date. That is why I have been patient with them as I believed they would indeed show up & install the fence. I was referred to this company by a family friend who gave me a good review.

Two Men and A Hammer Inc. is NOT a BBB Accredited Business.

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