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Business Profile

Optometrist

Advanced Rockford Eye Care LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Advanced Rockford Eye Care LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Rockford Eye Care LLC has 2 locations, listed below.

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    • Advanced Rockford Eye Care LLC

      695 N Perryville Rd # 3 Rockford, IL 61107-6225

    • Advanced Rockford Eye Care LLC

      5915 E Riverside Blvd Rockford, IL 61114-4935

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen in this eye clinic 3 times for contacts. The Doctor/manufacturer cannot get my contacts to a point where i can actually see out of them. The last visit the Dr told me to just adapt. I am now out almost $450 for contacts. The clinic will NOT refund my money so I am basically out alot of money. I paid for contacts and I do not have contacts.

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was illegally charged a $35.00 co pay which should not have been charged. I have called my medical insurance company which is also trying to help. Advanced is using stall tactics like not calling me as promised and saying the manager has to approve the refund but they dont know when the manager will be in.

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ************** incorrectly charged me for contacts, they only did the 15% discount, my insurance which is Eyemed has $135 allowance for contacts and then a 15% on top of that. Today I went back tot he eye dr to pick up contacts (2nd time, the first time the contacts were incorrect, I could not see out of them). Today the contacts are still not correct, I can not see out of them. I asked for refund as I have already been there 3 times, cant continue to take time off of work. Dr said only options are to adapt (How does one adapt to not being able to see???) or try soft lenses. I told her I was not interested in soft as I am not willing to pay any more money and keep coming back. 3 visits is enough. I left the contacts with the office and asked for a refund because they are useless to me. They are not willing to refund my money. I paid $446.42. for the contacts and $85 for a fitting fee. I am asking for a full refund for the contacts that I do not have and the fitting fee.

    Advanced Rockford Eye Care LLC is NOT a BBB Accredited Business.

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