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Business Profile

Periodontist

Rockford Dental Care of IL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Periodontist.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like a second opinion on tooth 28. I have been trying to get my x-rays released since November 2024. I have been told even though I signed a release of information form that the office cant release them. The hold up is with the legal department. Until the x-rays are released I am not able to see another provider unless I pay for a second panoramic view which my dental insurance will only due once a year.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a crown replaced in 2023. My dental insurance denied the claim. I paid for the services out of pocket. I appealed the denied claim and won the appeal. Rockford dental will not refund the $768.80 that is still on file as a credit balance. I have been trying to get this money since 6/27/24. I was originally told that it would take up to 6 weeks to get a check.

  • Initial Complaint

    Date:10/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter had a procedure done on 8/6/24. The office informed my wife that she needed to pay in full or get financed in order to schedule the procedure. When asked if we pay more than what insurance covers will we be reimbursed. They said yes. Once we received all the information from insurance we over paid around $600. I spoke to one person who said the process takes a couple of days but we will be reimbursed. This is now the 10th week and I have called and left multiple messages asking for an update. They do not pick up my phone calls, and they do not return messages. I have stopped in twice and have been told the person who handles it. Is not in. I am not paying interest on my credit card because they have not reimbursed me.

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I should get a Night Guard to protect from grinding my teeth at night. I said I was not interested due to the cost. They told me there would be no charge to me, my insurance covered it.At the fitting I was still told again my insurance covered it. On July 30th I had an appointment to pick up the Night Guard. At that appointment I was told there was a portion the insurance did not cover and I would be responsible for paying it. I told them I did not want it and they said it was too late because it was already made and I would have to pay for it. I asked to talk to a manager so I could attempt to get resolution.The manager told me that she would take care of the fee for the Night Guard and I could simply pay the balance of $61.40 to zero out my account. I made a payment with my credit card at that time and was told my account balance was ******* thought this issue was resolved until I received a letter from a collection agency. In an effort to clear this up I called Rockford Dental Care. They told me that they did not take care of the additional charges for the Night Guard and I still owed approximately $100 for it. They also told me again it didn't matter if I returned it that I would still owe the money.I politely reminded them of all the conversations I had up to this point including when the manager came out of her office and told me it would be taken care of. I reminded them that they told me that a payment of $61.40 would bring my balance to zero and that I made that payment before I left.During my phone conversation on August 15th, 2024, I was told that the agreement with the office personnel and manager was no longer valid. They told me they fired that manager and I was now again responsible for paying for the Night Guard.I was fearing that all of this would affect my excellent credit rating so I reluctantly made the payment of $98.00 and was told again that my account balance was $0.00.

  • Initial Complaint

    Date:12/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    june 27, 2023 i had a proceedure to remove a cyst on my lower lip. rockford dental care required a fee upfront of $317.30. the cyst was removed and sent to ******** for analasys. the *** from ******** came back and the bill was paid. i have waited for the *** from rockford dental care. i have tried calling and leaving messages but had no response. i went in to talk to someone (just before thanksgiving) and the benefit coordinator there offered to mail in the submission to ********** blue shield. 2 weeks have now passed and BCBS has not recieved the paperwork. if this goes past the first of the year it will not be covered by my insurance.

  • Initial Complaint

    Date:07/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the office asking for a cleaning. The dental hygienist gaslighted me and would not provide me service. I asked for a manager to contact me and then called the next day and then contacted via text weekly for months until I was able to get a new employee to call me back. They were not willing to accommodate to my requests and would not provide the service that I came in for nor reduce the bill or offer compensation for my issue.

Rockford Dental Care of IL is NOT a BBB Accredited Business.

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