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Business Profile

Property Management

Positive Results Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have opened maintenance requests multiple times with never hearing back from my property manager or the maintenance department. I have had an open ticket with them since 3/01 about a broken/non functioning toilet in my apartment. I have called them on top of putting this ticket in 3 times and still never hearing back from them even after leaving voicemail. I just would like to have my apartments toilet fixed so me and my family can use the restroom.

    Customer Answer

    Date: 03/08/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:02/21/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    40 dollars was giving for application fee

    Business Response

    Date: 02/28/2025

    This is the second time we have refunded his application fee. He applies for a property and then requests his fee get returned. We are not holding any money of his 

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    applied for a apartment and paid the $60 application fee and I wasn't contacted back for a month. The apartment I filed the application for was no longer available due to their neglect of my application. I was offers other apartments but none of them were what I wanted. I was treated poorly and unprofessional. The staff was very rude and unprofessional. I was treated poorly because of my credit history and basically told I should be lucky my application was accepted.

    Business Response

    Date: 09/03/2024

    ******* applied along with his mother on 8/5/2024 and he stated was living in a hotel, that did not match what was on the application. We ran the applications and tried to get them approved. Once he started looking at the units he became very verbally aggressive with the agent and again with myself. We canceled the applications and refund the application fees on 8/30/2024 at 11:15am when he started with the racial slurs regarding the ******************* I had let him know that we would not be moving forward as we will not tolerate that behavior. There was an entire office listening to this,  he was on speaker. I reached out to his mother on 8/30/2024 at 11:17am and again at 11:18am to let her know we had canceled the applications and the reason why. She said she understood and we ended the call. I can not go into details regarding his credit or his background. He had been working with an Agent named *** and she showed him units even though he knew they were not ready and was told that on multiple occasions by her and myself, but insisted on seeing them.

     

Positive Results Property Management is NOT a BBB Accredited Business.

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