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Business Profile

RV Repair

Collier RV Super Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new 2023 Tranquility ** on 9/8/23 for $126,511.32 We drove unit to our house in **********, **. the first time it rained at home, the rear windows leaked ruining a down comforter and causing interior damage.. There were multiple issues with the *** the drawers, body issues, electric issues and the leaky back window. We returned unit asked Collier to go over the entire unit, especially electrical. Collier had it for over 30 days and finally returned it. Maiden trip in January, and to please make sure everything is working right since we would be on the road for a month. First night the electrical system went down, no heat or any power in the coach. ******** promised off grid for at least a couple days. Plan was to stay in the ** as we traveled through the gulf coast states with reservations and family plans to meet up at various places. We called Collier the next day and was referred to ****. They in turn sent us to "Master Volt" The Coach electrical designer. After many days of having to start the ** up and run it during the night just to stay warm and now fridge or lights or water in the system, we were finally able to connect with master Volt. I was instructed to connect may laptop to the ** and Master Volt would remotely diagnose. The diagnoses was there were some major faults in the coach electrical system and its relays. I have the emails between myself Master Volt, Thor, Collier ** . We spent *********************************************************************************************************************************** speaking with Collier (****), ****,(****) on a daily basis, I let them know this unit had way too many defects and electrical issues. Windows still leaked drawers inoperable, and major electrical. I wanted my money back. They said they understood, and I would be taken care of when I got back. issues were there from the beginning. It wasn't until we went on the road with this that these problems manifested themselves.

Collier RV Super Center is NOT a BBB Accredited Business.

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