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Business Profile

Solar Energy Contractors

Iconic Energy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

This profile includes complaints for Iconic Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Iconic Energy LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      pre comed and the city inspector informed me there was no code volition until work is done witch the inspector informed me iconic knew it would be a issue but did not share this info with me instead did the work let it get failed and then inform me i talked to the city inspector today 11/18/22 to clarity that it only becomes a issue when anything done to the service this caused a 4 month delay 
      Complaint: 18412606

      I am rejecting this response because:

      Sincerely,

      *************************** i would get 500$ because of i mention the radio ad never got this when i ask about it 3 months ago they just said they would look into it i tried talking to *** one of there mangers today 11/16/22 about it trying to come up with a resolution i felt would be fair he cursed at me didn't want to hear anything i had to say and someone in the background told him to hang up on me and he did

      Business Response

      Date: 11/17/2022

      The complaint is vague. It is hard to clearly see what the complaint is that needs addressed in the provided information. In our best effort to address the complaint we have a response below.

      Please see paragraph 4.2 section a. through g. in the executed agreement attached to our response

      Iconic does not upgrade or relocate customers electric services and or equipment. The customers home had a pre-existing code violation of his utility meter being located within the home. Iconic Energy's scope of work did not require touching or modifying the utility meter. Upon final inspection from the city, the home could not pass final inspection because the homeowner had a pre-existing code violation that the utility requires to be updated. Iconic provided the homeowner an electricians contact information and even generously gave the homeowner $500.00 to help offset the unforeseen expense. Iconic did not have to give any compensation. The homeowner had said he had a quote for $1000.00 to move the meter to the location required by the utility. The customer follows the contract and gets the utility meter located where the utility requires it to be located. The home then passes final inspection. Iconic takes the final inspection sticker and submits it to the utility for energization. That is the where we are at today. If you would like any further clarification, please don't hesitate to reach out. **************.

        *************************

             CEO

      Customer Answer

      Date: 11/22/2022

       
      Complaint: 1841260
      I am rejecting this response because:I 
      comprehend everything here what u guys fail to understand that u should of never did work without informing me that the meter would have to be moved instead you guys where money hungry didn't care about the customer that's not a way to run a business at all I've never ***** with a company that chose to just keep information that would costed as much as a delay that this has a company that can't see or admit there wrongs but it's ok I have not blasted u guys yet about my experience with u guy because I'm fair giving your the chance to write your wrongs I chose to ignore and be patient over and over but that has ran drying have over I've also  chose to hold back proof of calls and msg of the rude vice president cussing me out just remember this social media is not to be taken lightly anymore 

      ***************************

      Business Response

      Date: 11/21/2022

      To whom this may concern,

      Iconic was hired to provide the exact materials and labor listed in the agreement previously attached. Iconic performed what was listed in the agreement as this is only what Iconic was hired to do. If ever a homeowner needs to bring their home up to code or compliance,  it is the responsibility of the property owner. Not the responsibility of the solar contractor hired. We generously compensated this customer hundreds of dollars without having to. This complaint is the thanks we get for helping the customer.

      If the customer feels they have been wronged or mislead we encourage them to hire legal council to read the agreement entered and completed for their professional opinion. Then the customer will fully understand who is responsible for the additional work. This customer agreed to have the additional work completed by another contractor,  agreed to take our generous payment to help them offset the cost. Now after the project has been completed, we get this complaint. If the customer genuinely felt it wasn't their responsibility,  they would have addressed it and refused to have the additonal work done at the time.

      We have tried to explain this to the customer repeatedly for weeks now. ******************** needs assistance comprehending the contract terms. He has called our office and has been very rude and disrespectful to our staff. I am still willing to talk with him myself but at this point he is not being understanding. At this point I feel them meeting an attorney and reviewing the information together would help this customer conclude what was suppose to take place and what did take place.

       

      In no way shape or form has this customer been harmed by **********************. If anyone would like to discuss this further, my direct cell is **********. *************************

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