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Business Profile

Storage Units

Everything self Storage facility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Personal property damage and no explanation from storage facility as to what happen to my property detailed Explanation attached

    Business Response

    Date: 01/21/2025

    Dear ******,
    Thank you for bringing your concerns to our attention. We value your business and take all feedback seriously. Id like to address your complaint and provide clarity on the situation regarding your property and the timeline of events.
    On October 26, our Property Manager, ******, observed trash left outside your unit. She made several attempts to contact you to have the trash removed but was unable to reach you. To maintain the cleanliness of the facility and avoid any potential issues, a cleaning charge was applied to your account, as outlined in our rental agreement.
    On October 28, the property owner also noticed the trash and took it upon themselves to remove it. They requested the cleaning charge remain on the account. However, in response to your concerns, we made the decision to remove the cleaning charge as a courtesy, and you were never required to pay this fee.
    We recognize that communication is critical in these situations. Following the removal of the charge, we attempted to reach out to discuss your concerns further. Below is a summary of our contact attempts:
    11/22: The Regional Manager called and left you a voicemail to discuss the cleaning charge and any other concerns.
    12/2: You returned her call and requested to communicate via email to ensure better connection.
    12/4: Regional Manager sent an email to follow up, but did not receive a response.
    12/11: You contacted our Property Manager, ******, regarding an insurance claim for your unit. ****** referred you to your insurance provider for updates, as they would have the necessary details regarding the claim process.
    12/16: You emailed the property for an update, and ****** reached out internally to ********, who confirmed we had no updates on our end. ****** left you a voicemail with this information.
    Since 12/16, we had not heard from you until your recent email on 12/30, in which you shared your concerns and mentioned filing complaints with multiple organizations.
    To clarify, property insurance claims must be processed through your insurance provider. While we strive to assist tenants in these situations, we rely on the insurance company to provide status updates. If additional documentation or information is needed from us, we are happy to collaborate with them to resolve the matter as quickly as possible.

Everything self Storage facility is NOT a BBB Accredited Business.

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