Complaints

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• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/06/2023 $2700 Removal and replacement of the following parts -2 shift forks -clutch kit -center support -bearings -2 QTS duct fluid 2 days later my car was taken back to the same shop (reds transmission) because the same issue persisted with my car. My car was taken in on a Friday and I was told by the employee ***** that they would do more work to it and give me a call. I never received a call so I called to check the status of my vehicle and he informed me that my car would be ready the next day (Saturday) I gave them a call that following morning and didnt receive an answer so I waited around until about 1pm and I decided to check online to be sure I was dialing the correct number and sure enough I was, however the shop was closed through weekends. So the information I was told was a complete lie. I had to wait until the following Monday to hear something back. I went up to the shop as soon as they opened to be greeted by the manager telling me that he doesnt know whats going on because he wasnt there and he would give me a call when they got a updated status. When they did call me back I was informed that my car was moved to another shop without my consent. This shop has not made an attempt to settle any resolution and has not been very open to communication. I am asking for a refund because nothing was done to my car however my money was taken and no resolution was given for the issue. Im a college student and a single mother who sacrificed a lot to get my car fixed.

  Business Response

  Date: 06/13/2023

  ************** came in on 6/5/23 because her car was shifting funny. Her Dual Clutch was broken. She agreed to the clutch replacement job estimate for $2700.00-$2800.00 and left the vehicle here. We ordered the parts. Clutch ********************* support, 2 Forks, and 2 QTS Dual Clutch Fluid. The center support was on backorder but arrived sooner than expected. I called her on 6/6/23 with the update and we removed the old parts and installed the new parts and fluid. When she picked her car up late in the afternoon on 6/6/23. ************** drove her car for 3 days before bringing it back to us on 6/9/23 in the late afternoon. ***** told her he would look at her car as soon as he could. The soonest was Monday morning because we are not open on the weekends. ***** would have never told her we were open on Saturdays. We did what we were paid to do, install the clutch. ************** didn't have all the money, so we tried to help her and put the remaining balance on a payment plan with no interest charge. The problem with the vehicle now is the **** I called **** Dealer and talked to **** in Service. **** told me the car was over the 100,000-mileage coverage and that the *** is on national backorder. We then took it to our sister shop CnS Auto. They are the electronics ****************. She was getting no bill from them at all, we just wanted to fix it for her. So, I called ************** with an update on 6/12/23 and she told me to call her father, ******. I called ****** and explained the *** situation, and he said he would call the **** Dealer himself. Then 20 minutes later they showed up here to get the car. After I just told them it was at CnS Auto. I asked ****** what **** said and he told me they were taking it there. We tried to help ************** and she still owes us money for the job completed. She signed a payment agreement to pay the remaining balance on 6/6/23

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20177064
  
  I am rejecting this response because: We were wrongly diagnosed for the issues with my car. Once they did the diagnostics they called me telling me that it was my dual clutch that went bad and needed to be replaced. No other issues for my car was ever mentioned. I was originally informed that the entire job would be between 2600-2700 with the $100 diagnostic fee going toward the entire balance. When I arrived they gave me a total balance of $2,846.16, which was $146.16 higher than the balance they originally told me it would be between. I came with $2700 in hand because once again they told me that would be the highest I would pay with diagnostics included so thats what I gave them with the remaining $146.16 on a payment plan. The issue started back two days later but when I called the shop late Thursday afternoon I was informed by ***** to bring it in the next morning at 8am when they open so thats what we did. Upon arrival ***** told me and my father that he would be looking at the car again to check the motors next to my clutch fork to see if they were out and he would give us a call. This is something that shouldve been caught and tested before the car was even released to me. My father requested to see the old parts taken out of my vehicle but ***** denied us seeing them saying that they were no longer there.  However we was informed we would get a call so I waited all afternoon and didnt get a call so I called and spoke with ***** who informed me that my car would be ready that following Saturday morning and I said okay not knowing that the shop isnt open on weekends. I would have never said okay if I wouldve known my car was going to sit all weekend because that was pointless. I had to wait till Monday to speak to the manager who was rude also and sent my car to another auto shop without my consent and my car was driven which made things worse because I havent even been driving my vehicle because of its condition. We were informed that it would be a few days before they could get to it there and it was also a charge from c&s for them to fix the persisted issue. Which isnt fair because the diagnostics they performed should have caught what they are now saying is wrong with my vehicle so now Im out of money for something that didnt fix the issue. There were also no finger prints or oil marks under my hood and on my parts at all what so ever. It doesnt  even look like the transmission has been out at all, this was told to me by a mechanic with over 45 years of experience. No bolts has been touched or unscrewed. I am devastated by this outcome and how I have to fight for help when they were happy to take my money. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/20/2023

  I have the receipt from the **** Dealer for the 2 shift forks, clutch kit, bearing, center support, and fluid. I'm not going to go back n forth here. The diagnosis told us her clutch was burnt up. Which it was. She drove it for 2 days before she called us to bring it back. We couldn't tell the *** was bad until the clutch was replaced. We told her to bring her car at 8am she got here at 3pm Friday. All estimates state no tax included. Her final bill had tax and she used a credit card to pay.  We told her we would fix the problem. They came and picked the car up with no intent of working with us to resolve the issue.  As far as seeing her old parts our scrap guy comes every Thursday to pick that stuff up. We didn't have the parts here and we didn't deny anything. We are here to help we can't help that she took it elsewhere. The owner spoke to her and her father Monday and told them we would take care of it. That meant taking it to our sister shop to have the electronics fixed because the *** is on national backorder through ****. That's the other shop she picked it up from. I was trying to help her out when she said she only had $2700.00. I put her on a payment plan with no interest charge. Still nothing we do makes her happy. So here we are.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20177064
  
  I am rejecting this response because:The intent of working with you all went out the window once we felt misled, misinformed, robbed and left in the dark! You guys are not at all being truthful which leads me to believe that nothing was done to my vehicle even more. When we asked ***** why there was no finger prints or oil marks under the hood he replied with thats what we do, we make it look like we were never even there when in reality they probably werent because they dont fix the issue , they only reset the lights. We have proof of everything that was mentioned and also my father works m-f 3pm-12am . It wouldnt have been possible for my father to bring me to drop the vehicle off after 3pm Friday because he would have been at work. We also have proof of him being at work and you guys even said yourself that me and my father came into the shop together. I see that no one in this shop communicates as a team because ***** who sits at the front is not who I spoke with when I brought my vehicle back. I only had interaction with **** and ***** NEVER ***** until it was time for payment. So for her to be trying to back whats going on is crazy to me considering the fact that she stated she was taking someone home at the time I came into the shop Monday morning 06/12 to ask why wasnt I informed the shop was closed on weekends. All Im asking for is my money back and I will not accept anything less. My car is currently being fixed by another mechanic which takes more money out of my pocket that you guys robbed from me. By the way you guys insist on going back and fourth instead of attempting to make a resolution should tell people exactly what they need to know about this company, RUN! 
  
  Sincerely,
  
  ***************************