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Business Profile

Computer Software Developers

CareVoyant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Infosys has called me a few times each week for the past six months. They refuse to take no for an answer and they are past the line of what I consider harassment. They are very vague in their phone calls which makes me think that this is some kind of phishing scam but all the same, unwanted, unsolicited phone calls and badgering.

    Business Response

    Date: 03/24/2023

    We are a health care software company. We do not make any outgoing calls to any individual or business soliciting for business. Only outgoing calls we make are for customers or prospects who reach out to us. We do not make any cold calls.
     
    We used to be known as Infosys before 2007. We changed our name to CareVoyant in 2007 and we have not used Infosys name ever since. There are companies under Infosys name, and it is possible that they are making these calls.
     
    We are more than happy to talk to ************************ to explain that we are not making these calls.
     
    Please let me know if you need more information from us.
     
    Thanks,
     
    ************************************* (Pasu)

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