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Business Profile

Credit Services

FreeScore.Com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $39.90 on 11/5, 11/7, 11/10 and $19.95 on 11/4. I do not know who this company is-I did not give them my debit card and I certainly did not authorize any charges.

    Business Response

    Date: 11/12/2024

    November 12, 2024

    BBB of Chicago & Northern IL
    ******************************
    *******,*******; 60601
    ************
    ***************************************************************************************



    Re:***** *********
    Complaint ID Number: ********


    Dear *** or Maam.

    This letter is in response to your recent correspondence regarding the FreeScore.com program for Mrs. ***** *********. We are confident the following information will be beneficial and answer Mrs. ********** questions and concerns.

    Although we do administer the FreeScore.com program (www.FreeScore.com), we have not accepted new enrollments in the program since 2015, as our website does not offer the ability to enroll in the program. Please have Mrs. ********* review the charge on her statement to contact the appropriate Free Score program in which she enrolled in for further assistance. (Our charge appears as MVQ*FREESCORE ********** next to the charge on the statement).

    If you have any questions, please feel free to reach out to me at the number below.


    Sincerely,

    ****** *****


    Customer Service Resolution Specialist
    ************

  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can I apply for this subscription it was for looking for money owed to me and then after I applied this advertisement of rescore.com came out I never intended to get a free score.com subscription inside about what this company was doing so I called and canceled the subscription and they still took money out of my debit card

    Business Response

    Date: 09/03/2024

    September 3, 2024

    BBB of Chicago & Northern IL
    ******************************
    *******,*******; 60601
    ************
    ***************************************************************************************



    Re:*************************
    Complaint ID Number: ********


    Dear *** or Maam.

    This letter is in response to your recent correspondence regarding the FreeScore.com program for ******************************. We are confident the following information will be beneficial and answer Mrs. ******** questions and concerns.

    Although we do administer the FreeScore.com program (www.FreeScore.com), we have not accepted new enrollments in the program since 2015, as our website does not offer the ability to enroll in the program. Please have Mrs. ******* review the charge on his statement to contact the appropriate Free Score program in which he enrolled in for further assistance. (Our charge appears as MVQ*FREESCORE ********** next to the charge on the statement).

    If you have any questions, please feel free to reach out to me at the number below.


    Sincerely,

    ***********************


    Customer Service Resolution Specialist
    ************




  • Initial Complaint

    Date:06/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've block them called them every way I could cancel they haven't ever credited me back. And it's been 4 years now they Till **** my bank account I want credit back to my account and stop these. Charge's

    Business Response

    Date: 07/01/2024

    July 1, 2024

    BBB of Chicago & Northern IL
    ******************************
    *******, *******; 60601
    ************
    ***************************************************************************************



    Re: ***************************
    Complaint ID Number: ********


    Dear Sir or Maam.

    This letter is in response to your recent correspondence regarding the FreeScore.com program for ********************************. We are confident the following information will be beneficial and answer Mrs. ****** questions and concerns.

    Although we do administer the FreeScore.com program (www.FreeScore.com), we have not accepted new enrollments in the program since 2015, as our website does not offer the ability to enroll in the program. Please have *************** review the charge on her statement to contact the appropriate Free Score program in which she enrolled in for further assistance. (Our charge appears as MVQ*FREESCORE ********** next to the charge on the statement).

    If you have any questions, please feel free to reach out to me at the number below.


    Sincerely,

    ***********************
    Customer Service Resolution Specialist
    ************

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with freescore.com to ck my credit it cost $1 and there is a free trial after which it costs $39.95 i think if you dont cancel....well i have been trying to cancel for the last 30 minutes or so and there is no problem talking with the bot but as soon as i say i want to cancel the membership the bot says it cant understand what im saying and to please repeat and speak more clearly...i have repeated myself over and over again as clearly as i can and yet it keeps saying it cant understand me...so i hung up and called back 3 or 4 times and it has no problem hearing or understanding me until i say i want to cancel my membership..then its the same thing again it cant understand me and can i speak more clearly...i dont want this membership but it sounds like its not going to let me cancel my membership so i dont know what to do.

    Business Response

    Date: 02/14/2024

    February 14, 2024

    BBB of ******* & Northern **
    ******************************
    *******,**  60601
    ************
    **********************************************************************************************



    Re:*********************************
    Complaint ID Number: ********


    Dear Sir or Maam.

    This letter is in response to your recent correspondence regarding the FreeScore.com program for *************************************. We are confident the following information will be beneficial and answer ******************** questions and concerns.

    Although we do administer the FreeScore.com program (www.FreeScore.com), we have not accepted new enrollments in the program since 2015, as our website does not offer the ability to enroll in the program. Please have ****************** review the charge on his statement to contact the appropriate Free Score program in which he enrolled in for further assistance. (Our charge appears as MVQ*FREESCORE ********** next to the charge on the statement).

    If you have any questions, please feel free to reach out to me at the number below.


    Sincerely,

    ***********************


    Customer Service Resolution Specialist
    ************

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I singed up with freescore for a dollar. But, then realized it was going to be a month charge. So, I called back within an hour and canceled. One week later I see that they took out the monthly charge. I called immediately. They said it was their mistake and apologized for the problem they caused. Went through refund process and since I canceled card, 1st person I spoke with said to add my new card to my now closed account. I called again on the 17th when I hadn't received an email from them about refund. Went through process again. Its now the 26th of January still no email or refund check. So I just got off phone again and was told it was a good charge. They even told me that it showed I canceled and agreed to $8 a month. All this info is recorded on their end. They admitted it was their mistake. Now, I have to wait again for a response that will never come. I'm disabled, $40 is alot of money for me, thats why I canceled once I saw the monthly charge. I can only imagine how many other people they have done this too and not given their money back. I'd understand if the 7 days had passed before I canceled, but I canceled immediately. Now they are giving me the run around. This needs to be exposed for the frauds they are. I need my money back. It was their mistake not mine. Respectfully ***************************** their phone number is **********

    Business Response

    Date: 01/29/2024

    January 29, 2024

    BBB of ******* & Northern **
    ******************************
    *******, **  60601
    ************
    **********************************************************************************************



    Re: *****************************
    Complaint ID Number: ********


    Dear Sir or Maam.

    This letter is in response to your recent correspondence regarding the FreeScore.com program for Mr. ****************************** We are confident the following information will be beneficial and answer Mr. **** questions and concerns.

    Although we do administer the FreeScore.com program (www.FreeScore.com), we have not accepted new enrollments in the program since 2015, as our website does not offer the ability to enroll in the program. Please have ********** review the charge on his statement to contact the appropriate Free Score program in which he enrolled in for further assistance. (Our charge appears as MVQ*FREESCORE ********** next to the charge on the statement).

    If you have any questions, please feel free to reach out to me at the number below.


    Sincerely,

    ***********************
    Customer Service Resolution Specialist
    ************

    Business Response

    Date: 01/29/2024

    January 29, 2024

    BBB of ******* & Northern **
    ******************************
    *******, **  60601
    ************
    **********************************************************************************************



    Re: *****************************
    Complaint ID Number: ********


    Dear Sir or Maam.

    This letter is in response to your recent correspondence regarding the FreeScore.com program for Mr. ****************************** We are confident the following information will be beneficial and answer Mr. **** questions and concerns.

    Although we do administer the FreeScore.com program (www.FreeScore.com), we have not accepted new enrollments in the program since 2015, as our website does not offer the ability to enroll in the program. Please have ********** review the charge on his statement to contact the appropriate Free Score program in which he enrolled in for further assistance. (Our charge appears as MVQ*FREESCORE ********** next to the charge on the statement).

    If you have any questions, please feel free to reach out to me at the number below.


    Sincerely,

    ***********************
    Customer Service Resolution Specialist
    ************

    Customer Answer

    Date: 01/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont know what this company is, but I was charged $39.90 I dont know what this company is I dont know how they got my card information

    Business Response

    Date: 01/03/2023

    January 3, 2023

    Better Business Bureau
    121 **************, Suite 2000
    *******, ** 60601
    Email: *****************************************************

    Re: *****************************
    Complaint ID: ********


    Dear Sir or Maam,

    This letter is in response to your recent correspondence regarding the inquiry from *********************************. We are confident the following information will be beneficial and answer Mr. ******** questions and concerns.

    Although we do administer the FreeScore.com program (www.FreeScore.com), there is no record of enrollment for ******************. The Plan Administrator has not accepted new enrollments in the program since 2015, as our website does not offer the ability to enroll in the program. Please have ****************** review the charge on his statement to contact the appropriate Free Score program in which he enrolled in for further assistance. (Our charge appears as MVQ*FREESCORE ********** next to the charge on the statement).

    If you have any questions, please feel free to reach out to me at the number below.


    Sincerely,

    ***********************
    Customer Service Resolution Specialist
    ************

FreeScore.Com is NOT a BBB Accredited Business.

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