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Business Profile

Motels

Motel 6

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed in unit 122 during easter weekend of 2024. I fear there are roaches everywhere in all my clothes after staying in this infested room. *** asked for a full refund but was denied a return. I have long hair i fear roaches were crawling on me while i was sleep! Im not understanding how this building is in business the amount of roaches dwell at this establishment.

    Business Response

    Date: 04/23/2024

    Hello,

    This is ***** from Motel 6.I am replying  on customer complain who had been stay with us for 4 nights with No complain. But after check out Guest make complain to get his refund. During Guest stay Guest did not make any complain but he did stay with us for that 4 nights without any complain. If we would know Guest having issues with his room we were able to change his room during his stay. We had lots of empty rooms was available that time to change his room during his stay. second he make complain that our room had roaches was was totally wrong .We check that room after he make complain on his check out time but we did not find anything in room. There was no trace of any bugs. We are treating our rooms with specialist every month to making sure we don't get this kind complain. We are really careful about rooms. Because we know Guest complain can make our reputation bad and and we lose our business too. We are here to help our Guest. Our desk is open 24/7.If Guest notice any kind of this issues then they were able to make complain upfront and we were able to help them during their stay time like change their room to different room and like that. But I don't understand this after staying on property for 4 nights suddenly they were not happy with their room.I also attach proof of customer stay along with thier sign please see attach

Motel 6 is NOT a BBB Accredited Business.

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