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Business Profile

Auto Repairs

Body Builders Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phase 1:After dropping my car off, I received no updates for over a week). Due to this dealers relationship with Tesla dealers, it took 1mo+ for my car to be repaired. After receiving my car, it was clear there were significant and unsafe mechanical issues that were still occurring. My vehicle would skip when breaking and not stop as intended - almost caused another accident!! Then, before calling the company to report this, they actually emailed me exclaiming that they forget to place a safety sticker under my hood. Now, I live over 1.5 hours away from this location, am missing a safety sticker, almost caused a pileup on the interstate on the way home, and speak to ***; who gave me a 100% guarantee the car is safe to drive. (Lol). When I return home, I see a dent exactly where the accident occurred Phase 2:*** informed me he would put in a request for the additional repairs with my insurance and all would be okay. 8 days later I receive a call from my insurance interrogating me and declining **** appeal. 30 minutes later, I receive an email from *** saying NOTHING more than our request was denied, youll need to take this up with your insurance. Good bye. So here I am with an illegal to drive vehicle, missing stickers, cant break safely, and a dent in my vehicle. This is when I request to speak to an owner, who seems to wish to restitute the issue and offers me to drive back 1.5hr for the third time, drop the vehicle off for the second time, and a rental will be waiting for me.Phase 3 (I AM HERE):Now, I am not spoiled, but I work hard, and know what I am worth. The damaged vehicle I dropped off is a 2018 Model S *****. After riding to the nearest ************* (no, the rental was not waiting for me), I was signed into a 2008 ****** with no navigation, broken windows, and the list goes on. I had to FIGHT (stand my ground that I would NOT drive this car home) to get placed into a better ****** with FM radio that smells like dog hair and Body Odor.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    State Farm paid out 17K+ AGREEING ABOUT Promising to fix my LIST UNTIL State Farm sent the final payment totalling 17K. I should have stopped it.Promises to fix by ******. Sign-off that if was completed. NONE completed. *********************** dismissed this list of requested issues when State Farm sent the final installment while the vehicle wad back in the shop again and being remediated due to his error on a missing trim piece. Issues: misalignment of hood and trim and set of headlights in gasket, battery warning fails at ignition (never happened before), weird tone of backup warning beep, crooked bumper (look at front plate holder)... response by *** "your talking about millimeters..." upon return of the rental car with "we did the best we could, find another body shop"...Note... they kept my car sitting there for 2 weeks while I burned thru rental allocation because they didn't order parts while arguing with State Farm about their charges. State Farm was disputing their inflated fees.I want all the cost of completion from another shop to be charge-backed / paid by this organization.

Body Builders Automotive, Inc. is NOT a BBB Accredited Business.

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