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Business Profile

Automation Systems

Verizon Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Systems.

Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verizon Connect has 2 locations, listed below.

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    Customer Complaints Summary

    • 232 total complaints in the last 3 years.
    • 123 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a defective GPS and have been trying to get it resolved since May. Customer service continually calls and emails the wrong person and then we have to start over every time. Calls and emails go unanswered for days. We have been charged for the unit every month and cannot get them to refund the portion of the bill that covers this defective item.

      Business Response

      Date: 12/16/2024

      Customer issues have been addressed as per the current account notes

    • Initial Complaint

      Date:09/07/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my account since May of 2022. I have weekly, monthly, daily coorespondence with ***********************, ***********************, *******************, ****************, ***************************, *************************, *******, *******************************, ************************** in A/R, *** in ************** ***************************, *********************, *******, ******, *********************** and ***************and have well over 15 case #s created. Please see my attached consensus of what has transpired.Thank you for attempting to resolve this very unfortunate incident.

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After review of the account we did find that the customer is currently working with their account manager to resolve any outstanding issues.

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was going to get Verizon connect for my Semi. I ask several questions about the elog It all sounded good till I received all the information. I call Immediately and canceled the contract I was told it would be taken care of I have emails a Docusign that says its been canceled I keep getting phone calls that my payment is overdue I never received any equipment or a bill for several months after I cancel the contract Ive reached out to Verizon connect with no response. The account is under Uff-Da Trucking LLC account number is ************

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did a contract with Verizon connect for tracing the trailers location, the devices wasnt working and I got charged over a year for service which was not received. Nobody helped and only case created but no answer only bills . Now they sent the bills to collection for service which was not provided

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received collections notices from a past due balance at this company. the account was canceled in August 2021 and all balances were $0. I have not received any communications from Verizon notifying me of any new charges on this account after the cancelation date. The bills say they are monthly recurring charges but they are all different amounts, once of which being over $3000. The only communication I have received is the recent collections notice. I have other Verizon accounts that have been paid on time and up to date each month. Had I been aware of the charges I would have rectified the situation sooner. there should have been no charges on the account after it was closed in August 2021

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised first 90 days free from date of installation due to delay of equipment. contract signed 2/26/22 installation was 3/23/22 of three units Relunctanntly I agreed to forth unit in May which also was promised 90 days free. I've been charged since ***** also being charged for a driver facing camera which I never recieved. I've called in numerous times and have been pacified with we will credit your account it takes 30 days and so on. I've requested a suporvisor and am told one will be in contyact within 24 to 48 hours to no availe. I've reached out every month and even made my june payment of $140.51 which was supposed to be my first one. Every rep has their own interpritation of what the contract states all want to help and nothing is done. I am not looking for anything free only what their reps have promised. I made a payment for ***** and am making another payment to keep subscription open. Very disappointed in Verizons business practices considering they are well established and I thought trustworthy compared to their competition

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly. Customer was given 2 free months of service as per their contract. 

    • Initial Complaint

      Date:07/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a year ago I had inquired the purchase of an electronic logging device. The device was mailed out and returned by the postal service because the company put the wrong address. I contacted the company to correct the address issue and was insured the device will be sent to out. I never received the device. Over the next several months I contacted Verizon to try and resolve the issue. Was told I wouldn't receive another **** for collection. Every 2 to 3 months after the fact i started receiving bills. Every time I received a **** I gave a courtsey call to resolve the issue. Over the course of that time several cases was opened and I was told the issue was with the finance company for the device and that it will be handled. Verizon Connect **** Received 1/24/22 at 2:10 pm Spoke to representative and informed the individual that I am calling as a Courtesy call to tell Verizon that I do not have the product. Case number- ******** Placed on hold at 2:30 pm to get in touch with manager on call.2:37pm Still working on reaching someone (manager)2:44pm spoke to the manager *************************** reexplained the issue of having to pay for a product that I never received. Was told that I would have to complete a written explanation for cancellation. And no longer receive a ****. 2:57pm call ended and letter of cancellation was emailed to be returned Also told I would have a response 5 to 10 business days will receive email. And not have to pay anything or receive a ****. 3:57-letter of cancellation email was returned to resolve the problem Another **** received 3/14/22 at 1:54 pm Was told by the billing department that Diamond ***** is the account manager over the account.2:24-Called and spoke with ****** the account manager. And another case was opened. July another **** received. I do not feel I am entitled to pay anything because I never received their product to begin with which caused me to have to go with another company for services during that time.

    Verizon Connect is NOT a BBB Accredited Business.

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