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Business Profile

Event Ticket Sales

TicketsNow.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for TicketsNow.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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TicketsNow.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tickets were purchased in Dec 2023 with my debit card fraudulently, After 3 months of trying to get it resolved between my bank and Ticket Master, numberous phone calls and emails, we have come to a standstill. After months of waiting to hear back from TicketMaster *********** they finally called today and told us that the tickets were actually purchased through Tickets Now. (who Ticketmaster acquired in 2008 and our bank statement does say **********) as Tickets Now is who got our money. TicketMaster told us to reach out to Tickets Now. The phone numbers for Tickets Now are all a "marketing" type voicemail, not a business phone and when calling the corporate headquarters number it says, "thanks for calling Ticket Master" I can't reach anyone at that corporate number because you have to know the persons name to get in touch with anyone and I dont know any names. Long story short, Ticket Master and Tickets Now seem to be the same company and blaming this fraud on each other. It has been months at this point and I am at a standstill, but not ready to loose almost $1000 in a purchase I didn't make. Would love to have some help in getting Tickets Now contact so they can issue a refund.

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was fraudulently charged by Tickets Now out of ******** to my debit card for $562.70, for a purchase that I did not make. When I attempted to contact them the number provided on my bank statement ************) was disconnected. Ticket Master Resale, also listed as a contact for the purchase ************) had no record of said purchase made but also had no way to contact Ticket Now.

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. Concert is tomorrow at four o clock. I never received my tickets, *** says they were never sent out to me. They give me the run around and it is over. I need to be refunded, the tickets are over 700 dollars, and they are saying to me that they will not guarantee delivery of the tickets or a refund. I should contact my attorneys and/or other relevant contacts, and will do so in accordance with their efforts to help me. Thank you!

    TicketsNow.com is NOT a BBB Accredited Business.

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