Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gallagher has 326 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  500 Victory Rd Quincy, MA 02171

  
• 

  Arthur J.Gallagher & Co.

  1685 Congress St Portland, ME 04102

  
• 

  Arthur J.Gallagher & Co.

  500 Edgewater Dr Wakefield, MA 01880

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  111 Washington St Quincy, MA 02169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I got hurt at work and Gallagher Bassett was the insurance company cover Workers Comp. got hurt back in August and have been having issues with Gallagher Bassett and helping me get doctors appointments and give me my Workers Comp. I make calls and dont get callbacks for weeks at a time emails for days or weeks went to the office nobody was there and asked around and nobody ever is in the office even though they have an open office there so I think something fishy is going on.

  

  Business Response

  Date: 02/28/2024

  Gallagher Bassett would like to thank Mr. *************;for bringing his concerns to our attention. We view feedback as an opportunity to for us to improve our overall service.  Gallagher Bassett apologizes to ******************** for failing to respond to his inquiries timely and prospectively all inquiries will be responded to within 24 hours.  Gallagher Bassetts claims supervisor has been in communication with ******************** on Friday, February 23, 2024 answering questions regarding the weekly disability and medical benefits.  Should you have any further issues, please do not hesitate to contact the resolution manager or supervisor.  

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21336654
  
  I am rejecting this response because: I reject because they never contacted me about the issue I brought to you all. The dates that they said I was contacted are false. I had to repeatedly call and email to get someone to answer and ask a single question. Not a single issue was helped that I brought to you all.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/11/2024

  Gallagher Bassett would like to thank Mr. ******************* for reaching out.  We apologize for failing to respond to his inquiries timely and prospectively all inquiries will be responded to within 24 hours.  Gallagher Bassetts claims supervisor has been in communication with ******************** most recently on Friday, March 8, 2024 answering all his questions regarding his claim. Should you have any further issues, please do not hesitate to contact the resolution manager or supervisor.  Thank you.

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was injured at work and I have been emailing the adjuster *************************** to get ********* comp information to get medicine and to get paid . I have been off work since Feb 6, 2024 and yet they have not paid me and my name in their system is wrong its under ***************************** and my name is *************************** and they have not corrected it. I sent over 10 emails and left over 6 voice mails

  

  Business Response

  Date: 02/27/2024

  Gallagher Bassett would like to thank ******************** for bringing his concerns to our attention. We view feedback as an opportunity to for us to improve our overall service.  On a call 2/20/24, and in subsequent emails on 2/21, 2/22, and 2/23, our claim supervisor, ******************,discussed and resolved with ******************** the items that he has questioned.  Should ******************** wish to discuss his claim further he may contact the handling adjuster, Supervisor or Branch Manager.  Thank you.

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21333833
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** They have not resolved my issue and I still have not been paid . I also have reached out to ****************** and the branch manger and she email me saying  I would not get my check even after I submitted documents

  

  Business Response

  Date: 03/01/2024

  Gallagher Bassett would like to thank ******************** again for reaching out.  On March 1, 2024 ******************** was contacted by Supervisor ****************** to discuss his claim, as well as our findings after further discussion with his employer and a thorough review of all medical records.  We believe that this matter is now resolved, after the call with Supervisor ******************.  Should you wish to discuss any aspects of your file further please feel free to reach out to the Resolution Manger or Supervisor to discuss.  Thank you.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am place a complaint against Gallagher ****************** services regarding the cancelled policy: Policyholder: AFL-CIO Mutual Benefit Fund Account # ************ Coverage: Senior Term Life, $5000.00 The Cancellation was processed on August 18, 2023 but was effective of April 1, 2023. I was told in writing by mail that the accounting department was reviewing the request and will issue a refund of any premiums paid for months beyond April 1, 2023 as payments were made through July 2023. Therefore I am owed a refund for ****** May June totaling $79.20 I have made several phone calls looking checking for that statues of the refund in which I get no response or they do not have enough staff in the accounting department to send me my refund. to ins in the mail.

  

  Business Response

  Date: 03/14/2024

  Dear **************,

  At Gallagher, we place great importance on providing exceptional customer service, and we sincerely apologize that your recent experience fell short of expectations.  Our records indicate that a refund check was sent to you in early October, however, it appears that it was not cashed. We have taken the necessary steps to void that check and will promptly issue you a new one.  A member of our team left you a voicemail on the morning of Monday, March 11th. Please contact them at your earliest convenience to verify your address before we proceed with issuing the replacement check.

  Thank you ************** for having been an insured with the ********** program.  We appreciate your business and value the opportunity to address your concerns.

   Thanks

  ***

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21314877
  
  I am rejecting this response because: I never received payment from Gallagher and they do have my correct address on file. *** called several times To reach a gentleman by the name of ****, who left a voicemail however, he is never available. I have confirmed my address several times I do ask that they re-issue another check of my refund and also submit proof of doing so.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/11/2024

  *******************************, VP of Customer Success for ********************** Affinity, left two voicemails for ************** to discuss her concerns, and has not received a response.  We do note that she has cashed the check that was sent to the corrected address. 

  ***

  Customer Answer

  Date: 05/03/2024

  Complaint: 21314877
  
  I am rejecting this response because: I AM NOT SATIFIED. I paid into my policy for 4 years and asked to cancel the policy with refund. I received a check for $52 when I've paid upwards $1400 into the life insurance policy. I would like a more reasonable amount. Can someone please reach out to me to help resolve this matter in a fair way.
  
  Sincerely,
  
  *****************************;   

• Initial Complaint

  Date:02/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is managing my car accident claim. They have repeatedly ignored my calls and closed my claim without fully resolving it. Submitted several escalations requests and didnt receive a call back by the escalations team as promised. I will be filing a complaint with the insurance commissioner for the company they represent as my claim has been handled with bad faith.

  

  Business Response

  Date: 02/29/2024

  Gallagher Bassett would like to thank **************** for bringing this matter to our attention. Thank you for your understanding and patience during this process. We assure you that we are committed to resolving your claim as quickly and efficiently as possible. ******************, our new Sr. ********** Manager, will be dedicated to working with you to bring your claim to a satisfactory conclusion.  On February 26, 2024, ****************** has been in communication with you regarding your diminished value claim.  Ms. ******* has extended an offer and will work with you to bring the claim to a conclusion, without further delays. 
  
  We understand the frustration that delays and difficulties in communication can cause, and we apologize for any inconvenience this may have caused you. Your feedback is important to us,and we will use it to improve our customer service and ensure a smoother experience for all our customers.
  
  Once again, we apologize for any inconvenience caused and appreciate your understanding. Please feel free to reach out to ****************** directly for any further assistance or clarification regarding your claim.

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21325573
  
  I am rejecting this response because:

  ****************** contacted me after months of my file sitting and advised that you all were offering to settle my diminished value claim based on a formula used by the insurance commissioners. This is false. The insurance commissioner does not dictate use of any formula to resolve diminished value claims and in fact advises that each claim should be considered individually. They prohibit insurers from telling Claimants that they are directed to use a formula because that is false information. 
  

  Last year, ************** told me to submit an appraisal and she would send me payment for my claim. This was months ago. Now ****************** is telling me that the appraisal (that I was asked to submit mind you) is not even being considered. 

  Ive waited months for a resolution on my claim and my claim should be fairly evaluated. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/08/2024

  Gallagher Bassett would like to thank **************** for bringing this matter to our attention. Thank you for your understanding and patience during this process. On Thursday, March 7, 2024, ********************** spoke with **************** and her issue has now been resolved.

  We appreciate your patience and understanding. Please feel free to reach out to ****************** or ********************* directly for any further assistance or clarification regarding your claim.

• Initial Complaint

  Date:02/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cafefree Dental has not provided a level of **************** assistance to enable me to take full advantage of the benefits the Membership promises. The ********************* took a week to get back to me and when they finally did, I was told I should contact the provider myself (which was the 1st. thing I did, only calling Carefree after I was still unable to get specific information on what was the exact discounted amount per procedure was). I was told I could cancel my Service, but I would not be refunded.

  

  Business Response

  Date: 03/15/2024

  The customer inquired as to whether or not a discount was received at the Provider office.  Our Escalation Team did reach out to the office and confirmed the Provider's participation in our Program and that a discount was applied. to ********************** account. We requested a breakdown of charges to share with ****************** and she actually saved $583.00 from her total bill of $1041.00.   ****************** did contact ** to cancel and she did request a refund.  The refund of $15.95 was processed and because she was paying via direct bill, not her credit card, a check for the $15.95 will be sent in the mail.  

  **************************

  Chief Operating ******** *** ********

  Customer Answer

  Date: 03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was damaged on 11/04/23. I was given a claim number from Gallagher Basset. Ive called multiple times and have left multiple voicemails. Each time they tell me to call a number that never picks *** and states theyre out of office. Ive given them my information to call back, but they never do. Id appreciate a call back so we can move forward in the process.

  

  Business Response

  Date: 02/15/2024

  Gallagher Bassett would like to thank **************** for bring this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett acknowledges Ms. ************* for contact in regards to her vehicle damage.  On 2/15/24 our Resolution Manager made contact with **************** and both agreed with a date and time of 2/16/24 at 9 am to discuss the claim.  We again appreciate the feedback from **************** and will to bring her claim to conclusion upon completion of our investigation.

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my windshield broke by a waste management truck on 12/28/23. They use this company to process the claim. They have not issues payment and are unreachable and lie about having tried to contact me. Request a check in the amount of the attached quote.

  

  Business Response

  Date: 02/13/2024

  Gallagher Bassett would like to thank ************** for bring this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett acknowledges *************** request to resolve his claim based upon the quote submitted.  On 2/12/24 our Resolution Manager discussed the claim with ************** and additional information was gathered at that time.   A request was also made for any further evidence ************** has in his possession to support our clients involvement in this matter.  We are completing our investigation and will be able to provide a response to **************** request in the very near future.    

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21269859
  
  I am rejecting this response because:

   

  Since the claim they have stated they have denied my claim.  I still need to be reimbursed for my windshield that was busted from debris that came off one of their clients trucks.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/15/2024

  Gallagher Bassett appreciates **************** position.  Unfortunately, based upon our investigation we were unable to conclude debris came from our clients truck causing the damage to **************** vehicle.  As such, we must respectfully maintain our position denying **************** claim.

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21269859
  
  I am rejecting this response because:

  I have still not been provided a copy of the investigation and have not had any of my calls or emails returned.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked AJ Gallagher to file a Fraud Endorsement claim on checks that were issued to me and never received or cashed by me. After months of asking and finally getting them to agree the forms they filled out were notarized and weren't filled out properly. More importantly the questions that they form requested to be answered were not answered and left blank. (See Enclosed). I Sent a Follow up email to inform ***************************** of Gallagher that this was unacceptable and that not giving the full information wouldn't allow the bank to investigate properly. here response was that she has nothing more to do with it and that she didn't owe me any money. I never mention or implied that she or anyone else at Gallagher owed me anything other than to state the facts as they happened and cooperate in. an on going police investigation. I have bee extremely patient and have never accused them of doing anything wrong. At a minimum AJ Gallagher has been made aware of fraud on their account and should want to get to the bottom of it.

  

  Business Response

  Date: 02/13/2024

  Many months ago, the Gallagher employee referenced in ******************** complaint, *****************************, detected a potential fraud on payments that had been sent to him, and alerted him to the concern.  It turns out ******************** daughters roommate had been taking the checks and depositing them in to her own account.  ********************** began an investigation for ******************, researching payments back to 2010, and assisted ****************** in opening the fraud case with ***** Fargo.

  The direct quote from ************************ manager:

  *** came back to us claiming that the fraud documents we filled out on his behalf were incorrectly completed and therefore the bank was not able to do any research.  This is inaccurate as she did put the reason as endorsement fraud but I think the bank was actually wondering why ***** opened the fraud case and not *** himself, and ***** didnt have an answer for that other than, we did it to help the guy out. She was extremely pleasant in her response back and simply told ***, that she had provided the reason for filing the claim as endorsement fraud and that we had done all we can internally (including having the bank reissue all the checks that were flagged as fraud within the statute of limitation of filing a fraud claim). She directed him that there was a police officer involved and that the bank was dealing directly with the police and recommended he call the bank to get an update.

  As recently as Wednesday of this week, the same day that the complaint was filed, ****************** emailed **********************, thanking her for her help and clarifying that there was confusion on the forms.  Why he felt the need to file a complaint with the BBB is difficult for us to understand; all of our contact with ******************, for a matter we alerted him to, has been professional and was received as helpful.

  Please let me know if you have any questions or if we can elaborate further.

  ***

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21259462
  
  I am rejecting this response because: Enclosed is 1 of the claim forms that was filed by *********  on my behalf. First for Gallagher to say I should have file the claim. form is inaccurate. I informed them that since the fraud happened on their bank account I was unable to file the fraud claim myself. Gallagher was aware of that and for months I finally got ************************* to agree to file the fraud Claim on my belhalf. secondly the form asks several important questions that ere not answered on any of the claim forms the form clearly states that the answer to the questions will help in the investigation.  the very first question ask them when did they find out about the fraud.  the answer would be when I made them aware of the fact that I suspected my daughter of the fraud via email and phone.  Another question ask if a police report was filed and they left that answer blank. Gallagher is aware of the police report being filed as they even mentioned it in the response to this complaint. If a motorized form state that all the information is true and accurate and it isn't that presents another problem. Even one of the last emails ***** from Gallagher sent to me on 2/7/24 in the morning  was that Gallagher completed the form completely and that they owed me nothing. After I filed the complaint with BBB I received an email from ***** that said that the bank credit back 2 checks for 4000+ ( a copy emailed by ***** to me shows that the bank Credited the checks back in October 2023. Yet I had been in contact with ***** for asking for copies of the notarized forms and no mentioned of the checks owed to me.  I will follow up with a complete email chain to show my frustration with *********. 

   

  *********************

   

  
   
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/31/2025

  Gallagher has nothing additional to add beyond our initial comments.  We believe that our team went above and beyond to assist Mr. ******* with his fraud issue, and its clear that Mr. ******** view of what transpired is different from our own. 

  ****** M. *****

  Chief Operating Officer, GGB Americas

  M ************ 

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023, I filed a property damage claim (015556-606779-AD-01) with ***** regarding one of their drivers damaging my mow edge curbing and lawn at my residence in **********, *****. The claim was forwarded to Gallagher Bassett for resolution. I spoke with and messaged *********************** on or around November 14, 2023. In addition, property damage photos and a video was transmitted to her. I have requested updates on a number of occasions and the latest response on November 27, 2023 stated "Your claim is still being investigated. Upon completion of the investigation and liability decision has been established, I will reach out to you. If you need immediate assistance, please contact your insurance provider." I sent another message requesting an update on January 26, **** and as of to date, no response. I should not have to file a claim with my insurance company for ***** damage to my property.

  

  Business Response

  Date: 02/07/2024

  Gallagher Bassett would like to thank **************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for ****************** This is on an incident that reportedly occurred on November 3, 2023.  Gallagher Bassetts Resolution Manager investigated the claim and communicated our findings to **************** with a mailed letter on January 18, ****.  We also attempted to reach **************** by phone and left a voice mail message on February 7, ****.   If you have any further information to support your claim, please do not hesitate to contact us.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21229196
  
  I am rejecting this response because: I have not received any letters or information regarding this matter from Gallagher Bassett.  The FedEx Supervisor called me on February 7, **** and left a voice message to return her call.  I retruned 3 calls to the Supervisor and left 2 voice messages.  I have not received any feedback or a returned call.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/14/2024

  Gallagher Bassett would like to thank **************** for reaching back out concerning his claim.  The resolution manager Ms. ******** was able to get in touch with **************** by phone on February 13, **** to explain our position on his claim.  **************** did advise us of an additional witness to the incident, which we would welcome contact or information on the witness to gather additional information about the loss. We would then review further on our liability determination.  

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21229196
  
  I am rejecting this response because:  The Gallagher Bassett representative did reach out to the witness (****** ************) and left a message indicating she would try to call her again today, February 15, 2024.  I have attached a copy of the screenshot ****** sent me on November 3, 2023 at 5:45pm shortly after the property damage by the ***** driver.  ****** is awaiting a call from Gallagher Bassett.  This issue remains unresolved.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/23/2024

  Gallagher Bassett would like to thank **************** again for reaching out.  On February 21, **** *************** was contacted by Supervisor ************** to discuss his claim, as well as our findings after speaking with the witness provided by ****************. Gallagher Bassett respectfully maintains our position on Mr. ******* claim,which was communicated during the call with Supervisor, **************.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, I had an incident with Menards in ****** **. The manager of Menards told me to file a complaint with their insurance, which was Gallagher Bassett **********. After several tries, I was able to reach **. ***************************** (Resolution Manager at Gallagher Bassett ********** License Number: ********. ****************** investigated and after a couple of months gave me an offer of 130$ to repay for the damages that took place at Menards. I accepted the offer and was waiting for an email from ******************. On November 7th (so 4 months later), she emailed me back saying "please find attached the release to conclude the claim. Upon receipt of the release, please sign and return to me for payment. Once I have the release, payment will be issued to conclude." I was about to sign the release but I saw that my last name was spelled wrong. I immediately emailed her back asking if she could fix my last name to sign the release and get my check with the correct last name. Since November 7th, I have not heard back from her. I emailed her more than 6 times, I have left voice messages to her phone but to no avail.All I want is to sign the release, get my check and close this matter in my mind. It has been consuming me since July. And now 7 months later, I NEED to close this matter!!Please advise. Please find below her information:D: ************ | F-************ Email: ************************* Thank you.*************************

  

  Business Response

  Date: 01/26/2024

  Gallagher Bassett would like to thank you for bringing this matter to our attention. We acknowledge receipt of Ms. ******* concerns and apologize for any delay during the process of resolving this matter.  We always strive for service excellence and value your feedback as an opportunity to improve our services. We have reached out to **************** and are prepared to offer full reimbursement to resolve this matter.

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21188255
  
  I am rejecting this response because I am still waiting on my refund check to arrive. They haven't sent it to me. I have left a voice mail to the supervisor and waiting his call. But most importantly I am still waiting on my check (I don't even know if they have my physical address to send it to me). The moment I receive the check and cash it, I will approve of the resolution and close this matter. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/05/2024

  Gallagher Bassett would like to thank you for bringing this matter to our attention. We acknowledge receipt of Ms. ******* concerns and apologize for any delay during the process of resolving this matter.  We always strive for service excellence and value your feedback as an opportunity to improve our services. When we received the initial complaint from ****************, we confirmed that the settlement check had already been issued on 1/23/24. We have also confirmed that the check cleared on 2/3/24 and consider this matter resolved.