Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  233 W Central St Natick, MA 01760

• 

  Arthur J.Gallagher & Co.

  1685 Congress St Portland, ME 04102

  
• 

  Arthur J.Gallagher & Co.

  300 Centerville Rd Warwick, RI 02886

  
• 

  Arthur J.Gallagher & Co.

  2 Monument Sq Portland, ME 04101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on the job at ASRC I fell down some stairs on a rainy day in January 2023.I landed on my hands and head and and injured my back , neck ,and hands.Its taken 9 months to finally get an EMG and MRI of my neck.The trauma caused severe carpal tunnel of both hands and disc issues and stenosis of my neck,It is extremely painful and very frustrating that a long term 28 year employee is being told that the fall didnt cause the traumatic carpal tunnel or neck injury.Months ago my company doctor suggested a neck fusion as well She set me up to see a neurosurgeon only to have my work comp adjuster cancel my appointment without consulting me and prolong my pain.They are professionals using stall tactics.My communication with my adjuster is non existent.She wont even contact my Human Resource Manager.They dont have a direct contact number for the assigned case manager so its been months of phone tag and no compassion or concern about my well being.How would they feel if they were the ones going through the pain.My adjuster should be fired for non performance.I want to see the neurosurgeon and get my injuries fixed. The last I heard even though I have a witness and company support they want me to open up another claim even though the original fall caused it.That would be falsifying.What gives my adjuster the right to say that she thinks it wasnt caused by the fall.Shes no doctor.Theres never been a hearing or investigation.Im asking for a Gallagher representative with some authority to resolve this and take care of my injuries and to train their representatives properly.It seems that they force you to have to get an attorney which I have put off by giving them the benefit of the doubt.Please prove me wrong.My case nurse is even in disbelief.

  

  Business Response

  Date: 11/07/2023

  Gallagher Bassett would like to thank ****************** for bringing this matter to our attention. We view feedback as an opportunity to for us to improve our overall service.  We apologize for any issues encountered on your claim. On November 7, 2023, the supervisor over ***************** resolution manager spoke with ****************** at length regarding his concerns, in response to his BBB submission, and they have agreed to continue to communicate directly until all of his noted concerns have been resolved to his satisfaction.  Thank you.

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke two bones in my hand at my job in April. My company actually handled things very well. I was able to be put on light duty while healing. Seeing as this is my first time ever dealing with a ********* comp claim, I thought things were going smoothly. I received paperwork for a lump sum payment in the mail. I signed and mailed them back almost 2 months ago, and still have not heard anything. For the last week I have been calling. No response. I got an email address and tried that, got a response telling me that I NEED TO REACH OUT, again. Instead of calling or emailing with an update, I'm told to keep calling? As I said in one of my numerous messages, they are toying with people's lives, yet still won't lift a finger. I've called about three or four numbers in total so far that go straight to voicemail for different people. And have yet to get a call back from any of them. This is unacceptable! The company I work for is also a union company. The business practices and treatment from Gallagher Bassett, have also forced me to bring this to the attention of my union. I will be advocating for my union brothers and sisters to encourage our company to find a different company to handle ********* comp claims in the future because of this. Maybe this will get me the correspondence that I've practically been begging for from them.

  

  Business Response

  Date: 10/16/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  We apologize for any issue you have encountered on our claim.   Review of the file, shows that all appropriate benefits have been paid out. On October 16, 2023, Gallagher Bassett's ************** emailed an explanation to ************** to address all her concerns.   I would encourage you to call your Resolution Manager, ************** for any additional assistance that is needed.   Thank you.  

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell at ******************* in ******, ******** and twisted my leg on a wet floor. After I fell they put the wet floor sign out. The staff was very nice and admitted to fault and worker saw it happen. Dont understand why getting contact from. Gallagher Bassett is so hard. I have not contacted lawyer yet even though since I was advised I should. I fell, got hurt and went to emergency room us missed couple days of work. Why do we have to wait so long for their resolution after I have sent them several emails and contact is not easily given back.

  

  Business Response

  Date: 10/03/2023

  Gallagher Bassett would like to thank ******************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  We understand that ******************** is looking to resolve this matter and put it behind her.  On October 3,2023,  Gallagher Bassett spoke with ******************** to discuss her concerns and extended an offer to resolve this claim.  We are in the process of submitting the required documents for ******************** to execute so we can issue a payment.  Our focus will be to bring this matter to a full resolution as soon as that document is received back from *********************  Please let us know of anything else we can do to assist.  We apologize for any inconvenience we may have caused ********************* 

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping at ****** ********** and as I was shopping for vegetables in the cooler, a huge rainfall opened up on me and damaged my purse. I filed a claim at ****** and the Manager said an adjuster would call me. ******************************* called me from Gallagher Bassett in the ************* ******** Office. He expressed regret for the incident happening and asked me to get information on repairing my purse. I spoke to ******************************* one more time on the phone and he said he needed a receipt for repair estimates. I sent in my receipt and have placed two follow-up calls and emails. I have not heard anything and I don't know what that means. ******************************* was kind and respectful so I don't know if perhaps he has changed positions and my claim fell through the cracks. I am grateful this is not an injury claim but I would like help in getting my purse repaired. I am hoping that this documentation will help in getting a response on the next step.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was struck and forced into a ravine with my daughter and her friend inside by one of their clients which I believe to be a self insured corporation. This company is a third party administrator for claims resolution. The truck that struck them was a large portable toilet servicing tanker the size of a semi truck. My vehicle was sent down a steep embankment to rest on its side on top of a culvert. At the scene the truck driver (CDL) admitted fault, was ticketed and offered a new car as replacement to my daughter. The safety supervisor for United Site Services ( the company that employed the driver and owner of the truck he was driving) showed up and spoke with us about getting our damages reimbursed. He was aware the accident was their fault and their driver was ticketed for the unsafe movement that caused the collision. He was passing on a double yellow line into oncoming traffic heading straight into my vehicle. The claims adjuster ************************* has been horrible. She delayed the liability decision almost 3 weeks then forced me out of my own rental that I had 100% paid for on my credit card with threats not to reimburse. She did that the minute they accepted liability but before they could even send my a list of what they would be paying. Let alone the funds to purchase a new vehicle since mine was totaled. Now they refuse to negotiate above the lowball CCC appraisal which is flawed. I even sent an almost exact comparable car that is local but all they want to pay is not enough to replace my ***** Pilot. I feel my next step is district court and I will be forced to replace my car on my own in the meantime and pay legal bills. The adjuster refused to answer my questions because she knows the answers incriminate theyre deceptive trade practices. The only communications they will make or address is their agenda and could care less about the financial hardship my family has after nearly losing our daughter to negligence.

  

  Business Response

  Date: 09/26/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  On September 25, 2023, Gallagher Bassetts Supervisor, **************** reached out to you and discussed the handling of your claim.  Your claim will be resolved upon receipt of a signed release.  In our review of the claim file, there was no delay in our file handling as we needed additional time in which to complete our investigation.  You then disputed our evaluation, and we have now received additional supporting information.  I know the total loss process can be a time consuming and frustrating process, so we do apologize for that.  We are always looking to improve our service, so we appreciate you bringing this matter to our attention.  

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased E&O insurance through NAPA. I requested and received confirmation of my cancellation of E&O insurance prior to my renewal, but they charged me anyway. I requested a refund immediately but received a response from a Gallagher agent ************************* saying it is going to take over 30 days to process. I asked to be connected with a manager yesterday but have not received a response. If I had to speculate this absurd timeframe I would guess that they are trying to inflate revenue numbers for Q3 to lie to their stakeholders.

  

  Business Response

  Date: 01/24/2024

  See Attachment

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a DirecTV property damage claim. They have passed me around through 2 insurance companies. The last being GB. Our claims adjuster ***************************** has not returned phone calls nor numerous emails. The office of the president of DirecTV sent her emails and made calls as well. She sent the initial claims adjusters estimate that noted the leak, though over the phone she denied there was a leak. I sent all information she requested, including the estimate for repairs that noted it was directly related to the dish installation. She continues to ignore the problem and my home has continued to be damaged. At this point over a year later the damage is probably much worse than just what the eye can see. Completely unacceptable.

  

  Business Response

  Date: 09/11/2023

  Gallagher Bassett would like to thank Mr. *********;for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  On September 8, 2023, Supervisor ************ reached out to ************ to discuss the handling of your claim.  Your claim has been resolved,but the level of responsiveness with you was not up to our typical high level of service for which we are known.  Gallagher Bassett apologizes for that,and we have made the appropriate changes to reduce or eliminate the likelihood of this occurring again.  We are always looking to improve our service, so we appreciate you bringing this matter to our attention.  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GB is the ********* compensation insurer for my employer, and I had to file a claim through them after I fell at work over a pallet left partially obstructing a doorway and fractured my left arm on June 19, 2023. The claim was assigned to someone who no longer services accounts for the employer, and no one notified me or my employer, so that after a week of calling and leaving messages trying to file this claim I finally was able to find out my claim was reassigned and get that person's name and contact info. On 7/29 I was finally able to reach the agent D.B. and we spoke for 20 minutes and I advised her at that time that I'd sent her an email and while we were on the phone she reviewed my statement about the injury along with photos of the scene at work and the documents the hospital sent home with me. She advised me she had what she needed and would get things rolling. I figured everything was fine but no not in any way shape or form. Under ****************** Law SDCL 62-6-2, the insurer has 20 days to make their determination, and can request as many as 30 additional days to review information. At this point, I am over 3 full months and these folks have not even requested my medical records. Let's talk about the fact that it took D.B. eight days to even draft the letter asking me for my release of medical records. The letter didn't arrive until 7/11/23 which is already 18 days into the 20 it's supposed to take to complete a determination. So I get the release looked at and I send it signed via email on 7/20/23 to D.B. and I note that the release form says photocopies accepted so I know my scanning and emailing it to her is absolutely sufficient for her to be able to use and she's able to do so from 7/20/23 on, and additionally receives the hard copy by mail days later. Does she though? No. On 8/18/23 I receive a call telling me my physical therapy that I need to return to work is not authorized because the medical provider has been trying to reach D.B. for literally weeks to no avail. Calling her manager and no response there. For weeks. During that call I asked to be transferred to Medical Records, as I'd decided to see if this person has actually done any work on my claim at all. I speak with ******* at 1 p.m. and she reviews everything, and she tells me NO the medical release form I signed has NEVER been used and that there have been ZERO requests made. At this point, we're exactly 3 full months from my injury. And they have not even ASKED FOR MY RECORDS YET. I really can't stress enough how FAR OUTSIDE THE *** THE COMPANY IS in regards to the timeframe, and incidentally they did not ask for the additional 30 days but rather took it twice over. Next stop? ************ ********** of ****** I get on the phone with *******, she's wonderful, pulls my claim right up, listens to what I have to say, confirms that I'm reading the *** correctly and they are not in accordance and offers to reach out to the agent D.B. and her manager **** so she sends out the email to both of them marked high importance, and this on 8/21/23. Can you believe they ignored the freaking STATE too?! We didn't get a response until the 23rd, and that's what brings us to this place: When they finally responded, they LIED to the state. They claimed the delay was due to D.B. not receiving records that she claims to have requested. This is why you get the BBB complaint, ladies. FOR LYING. Like I said I'd already TALKED to Medical Records, I already KNEW nobody had requested my records! I want the LYING to STOP. I have DONE corporate complaint work, I will TAKE your standard spiel about how this is unsatisfactory with the usual apology NO PROBLEM as long as it's the path to resolution who cares. Lie to me? Not smart but they went one further and LIED TO THE ****** I can PROVE everything I say, and I want the proof of D.B. requesting my medical records. It doesn't exist, and isn't possible based on the hospital's own records. Throughout 3 months of ZERO DOLLARS I've had to travel for elderly family, I have my 81 year old father recovering from radiation therapy and I can't get to him if anything happens because I can't afford gas. In a matter of days, I won't even have the COUPLE DOLLARS for gas to go to my physical therapy appointments, WHICH STILL HAVEN'T BEEN AUTHORIZED. And my landlord is looking at me like I'm a scammer, rightfully so, no one in their right minds would think the way my claim has been handled is acceptable. Unfortunately for this company I'm aware of my rights, and I'm aware of the law and what I want is:My physical therapy appointments AUTHORIZED IMMEDIATELY.This claim resolved YESTERDAY.I want D.B. told in writing that LYING IS UNACCEPTABLE.I want to know a timeframe of how much more time are you going to take than the more than 3 months you've already had, and then I want you to ABIDE by the timeframe YOU provide. I want your company to actually request the additional 30 days to investigate my claim! Per the ***! And ideally I'd like my claim handled by a manager from here, the agent I have ignored too many calls and emails and when we reached her she LIED like a little kid. So I'm pretty far from feeling like she's even competent to fax a form. For a company in business 98 years, your process for customer/client quality is in dire need of retooling and at a certain point the excuses will have to give way to lawsuits and penalties doled out by ************** and when YOUR money is on the line maybe you'll try. My claim number is 009793-010122-WC-1.

  

  Business Response

  Date: 09/01/2023

  Gallagher Bassett thanks ***************************************** for the information she provided and apologize for any inconvenience.  This claim has been under investigation since it was reported, and the medical records were a key reason for that investigation. The claims handler did note the file that a fax needed to be sent to the provider, and unfortunately, while it was noted in the file, it was not executed fully.   ************************ provider had also been billing Gallagher Bassett since the onset of the claim, but failed to provide any medical records with those billing, so they were returned to the provider.  The provider did rebill Gallagher Bassett which we received in late August and included the medical records, so we were able to use those medical records to fully finish our investigation.
  
  Our supervisor reached out to ****************************************** on 08/30/2023 and left a message to discuss this claim, the status and her concerns, but has not yet received a return phone call. She will follow up with additional contact on 09/01/2023 if she does not receive a phone call. 
  
  In regards to the communication with the State, Gallagher Bassett received the initial e-mail at 5:00 pm on 08/21/2023.  A return e-mail was sent with a status the morning of 08/23/2023.  We have also had additional communication with the State on 08/29/2023 and 08/30/2023 on the status of the file.  We provided a compensability decision to the State on 08/30/2023 as well, and they advised they would also let ****************************************** know about that decision and next steps.
  
  We will continue outreach attempts to ****************************************** so that we can also provide her with a status on this file verbally and assure all other questions are answered.  

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/23 the City of St. Martinvilles employees entered my private property , without permission, to remove a tree. In the course of this removal, said employees caused damage to my home, leaving me without electricity to date. On 8/11/23 my attorney sent a letter to the city to request their insurance information to file a claim. On 8/17/23, after receiving no response, my attorney and I visited city hall where we were told that a claim was filed. Confirmation of said claim was emailed to my attorney. On 8/25/23 my attorney contacted ******, and employee of AJG/Gallagher Bassett, for an update including the adjusters contact information. ******, who was very rude and unprofessional, refused to provide my attorney with this information or any law and/or policy that prevented this disclosure; instead she hung up on my attorney.I am unable to live in my home because I am without electricity. This company has refused to provide me with any information or an update regarding my claim. I seek help in resolving this matter so that I can return to my home and am not further burden financially, mentally, and emotionally.

  

  Business Response

  Date: 09/14/2023

  See Attachment

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue involves an accident I had with a construction vehicle owned & operated by a company named ******* Pavement, represented for insurance purposes by Gallagher Bassett that was double parked directly in front of my house taking up one of 2 lanes of the road. The large excavator was left completely unattended by the driver without any caution cones or barrels to warn people of possible danger in passing it. While attempting to back out of my driveway I struck a lower piece of equipment that was attached to it & sticking slightly out of the bottom, causing damage to the lower part of my rear bumper. This happened on 3/28/2023. Several days later I contacted the construction company about the issue & explained my side of the events. The person I spoke with said he would evaluate the incident with the person involved & get back to me. I waited a week & not hearing from him I called him back. He t told me that the company was not at fault as I was the one that backed into the vehicle & based upon information in the police report as well as getting a ticket for "improper backing" they would NOT take any responsibility for the damages. I told him that I had evidence of the vehicle being left unattended without proper caution devices being used & that I would be appealing the ticket, which I did get dismissed at trial, but he was NOT interested in anything I had to say & basically hung up on me. I contacted the City & was given the certificate of insurance that named Old Republic as the insurer. I attempted to contact them to file a complaint directly with them but NEVER got a return call. I called back the construction company & was told I would NOT get a return call from the insurance company because it was my fault..I subsequently found out that Gallagher was the administrator for ******* in handling insurance claims when I filed a complaint with the State Consumer Services ***** I've never been allowed to formally file the claim or present my evidence.

  

  Business Response

  Date: 09/12/2023

  Gallagher Bassett would like to thank ****************** for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett has spoken with *****************; however, upon review, we have been unsuccessful in being able to identify the claim in question based on the information provided.  If ***************** can provide additional information, we would be happy to review and provide further assistance. Thank you.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20516111
  
  I am rejecting this response because: I am a bit confused as to what additional information the company is looking for based upon the following statement in their response to my claim, "upon review, we have been unsuccessful in being able to identify the claim in question based on the information provided.  If ****************** can provide additional information, we would be happy to review and provide further assistance. Thank you" 

  I'm confused as to their statement that they have "been unsuccessful in being able to identify the claim in question based upon the information provided" I had a long conversation with a person by the name of *********************** when she contacted me to explain the issues involved in this claim.  So I am wondering why they "can't "identify the claim".  As I stated in my original complaint that I filed and the conversation with ***************, no one in this entire process allowed me to present any evidence of what had happened, so no FORMAL COMPLAINT was ever filed, they simply REFUSED to speak with me.and rejected any responsibility for the damage to my car. 

  So I am wondering whom would I contact at Gallagher to discuss what MORE INFORMATION they need from me? 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/19/2023

  Gallagher Bassett would like to thank ****************** again for expressing his additional concerns to our previous response.   We strive to provide detailed responses to any concerns brought to our attention.  Gallagher Bassett has spoken with ******************; however, upon review, we have been unsuccessful in being able to identify the claim in question based on the information provided.  Our claim records do not reflect anything that allows us to locate Mr. ******** claim (either by name,location, insured, or date of accident).  We are more than glad to assist you further if you can provide a Gallagher Bassett claim number.  If ***************** can provide us with a copy of the denial of claim letter he received that would also assist us in trying to locate who handled his claim and what office was involved.  Any additional information he can provide i.e.alternate name used or accident address and accident date would be of assistance in helping to track down the claim.  We have researched all claims reported for March 2023 and have not been successful in identifying his claim.  Thank you.

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20516111
  
  I am rejecting this response because:

  I REJECT this response from Gallagher.  As I have explained in my original complaint as well as when I originally spoke with a *************** on 9/5/2023 I was NEVER given the opportunity to file a complaint with Gallagher. I attempted to file a complaint with the company ******* Paving directly and they rejected any responsibility. I then attempted to contact the insurance company directly and left several messages on voice mail and email and the agent who is named on the certificate of insurance never contacted me.  I only found out about Gallagher after I filed a complaint with the ******* Consumer Services ********** of ********* Services In which they stated in their letter to me that Gallagher was a third party administrator handling claims on behalf of ********************** Company. The letter stated that Gallagher investigated the claim and that their decision was that it was my fault and denied the claim.  I do NOT know how they investigated the claim as NO ONE FROM EITHER THE INSURANCE COMPANY OR GALLAGHER EVER CONTACTED ME and I NEVER spoke with anyone about the claim from either of those 2 companies.  I NEVER filed a complaint so I do NOT KNOW OF ANY CLAIM NUMBER, NOR DID I EVER HAVE THE CHANCE TO SHOW MY EVIDENCE REGARDING THE ACCIDENT THAT i HAVE.  So if there was a claim number I do not know it as I have never gotten any correspondence from either Gallagher or Old Republic and I do NOT know who would have investigated it for Gallagher.  The ONLY person I have ever spoken to from Gallagher was **************

  
  

  Respectfully,   

  
  

  *************************
  

  
  

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/26/2023

  Gallagher Bassett would like to thank ****************** again for expressing his additional concerns about our previous responses. We set up a claim file number 011260-153684-GD-01 on your behalf, as one was never established, which is why we were not able to locate it or respond with additional information.   On September 26, 2023, Gallagher Bassett Supervisor, ************** spoke with you, advising your claim has been set up and provided your claim number. Once again we would like to apologize for any inconveniences you may have experienced as a result of this accident. 

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20516111
  
  I am rejecting this response because:
  
  Sincerely,
  
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