Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  233 W Central St Natick, MA 01760

• 

  Arthur J.Gallagher & Co.

  470 Atlantic Ave Boston, MA 02210

  
• 

  Arthur J.Gallagher & Co.

  300 Centerville Rd Warwick, RI 02886

  
• 

  Arthur J.Gallagher & Co.

  2 Monument Sq Portland, ME 04101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Fed Ex truck used my driveway to deliver a package to my neighbor. They hit my wagon wheel,knocked it out of the cement, dragged it to the ditch and left! My neighbor called me and told me the driver ran over the wheel,then left. I contacted *****, they asked for pictures, talked to my neighbor then turned in the claim to ******** Bassett. It's 5 weeks later,*********************** can't get the client to give her any information. The truck is in the shop,they can't download video,lies,lies and more lies. Today she told me the truck delivered at 2009 Maple Rd,yes they did while using my driveway and running over my wheel!! I have an eyewitness statement, her client won't even get back with her except with lies. I had this fix 3 weeks ago. I want the estimate and bill l turned in paid now!

  

  Business Response

  Date: 08/15/2023

  Gallagher Bassett would like to thank ************** for bringing this concern to our attention.  On August 15, 2023 Resolution Associate, ************** reached out to ************* and has since been able to resolve this matter to her satisfaction.  If there is anything further we could address,please let us know.  

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to contact this business which is handling my claim. I have tried both calling the resolution manager for my claim, as well as submitting an request via the Gallagher Bassett website. My claim number is 003632-686630-GD-01.Here is the timeline of my attempts:6/27/2023- Filed claim through ****** 7/11/2023 - received letter from Gallagher Bassett asking to contact them regarding my claim 7/11/2023- Tried multiple times to reach my resolution manager ***************************** *************), but could only reach voicemail. Left a message with my name, claim number and phone number.7/14/2023- Again, called ***************************** *************), but could only reach voicemail. Left a message with my name, claim number and phone number.7/19/2023- Again, called ***************************** *************), but could only reach voicemail. Left a message with my name, claim number and phone number.7/20/2023- Again, called ***************************** *************), but could only reach voicemail. 7/14/2023- e-mailed Gallagher-Bassett via their website, ************************************************************************. Received acknowledgement e-mail but no response.8/4/2023- Again, called ***************************** *************), but could only reach voicemail.

  

  Business Response

  Date: 08/16/2023

  Gallagher Bassett would like to thank **************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  It is the expectation of our Resolution Managers to provide a timely response to received inquiries.  It appears appropriate communication efforts on the part of the Gallagher Bassett employee did not unfortunately, take place, to which we apologize.   On August 16, 2023, Gallagher Bassetts Assistant Branch Manager, ****************** contacted **************** to address his concerns and determine if an amicable resolution can be secured to bring this matter to conclusion.  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/2023, I was hit by someone insured by Old Republic whereby Gallagher Bassett is a Third Party Administrator. On 6/28, an adjustor from GB (*************************; ***********************) took my statement about what occurred. She obtained my contact information and assured me that I would receive updates via email. 2 weeks passed and I received no updates. I emailed her on 7/12 asking for a status & received an out of office reply stating that she would return 7/13. She never followed-up to my email. A week later, I received a generic blanket letter in the mail that stated my claim was denied. The letter was dated July 14th and my address was misspelled. Based on the timing of her out of office message and the date on the letter, it appears ************** spent virtually no time investigating my claim. Instead, she returned from vacation and sent a blanket denial letter the very next day. Under the ** Ins. Code, I am entitled to know why my claim was denied. As such, on 7/24, I called ************** and left her a voicemail requesting her to disclose specific reasons for denying the claim. She never returned my call or followed-up to my voicemail. On July 27, I called ************** again requesting a call back to discuss why my claim was denied. Her voicemail stated that she was on vacation (yet again...). She never returned my second call either. I should state that I am an attorney and if my inquiry is not addressed, I will pursue a bad faith insurance claim against ************** and GB and file a complaint with the ** Department of ********** I would like to speak to **************** supervisor (**************** lack of professionalism has demonstrated itself) to determine why my claim was denied and how much time was actually spent investigating the case. It appears ************** was more interested in her vacation rather than conducting an actual investigation before sending a blanket denial letter. I am asking for resolution on this matter or I will pursue further legal action.

  

  Business Response

  Date: 08/11/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention.  We view feedback as an opportunity to for us to improve our overall service.  Gallagher Bassett acknowledges ************** concerns regarding the denial of her claim and the lack of responsiveness.  On August 11, 2023, Gallagher Bassetts Resolution Manager ************** and Supervisor ************** left messages for ************** to provide a full explanation of her claim denial.  Again, thank you for bringing this matter to our attention. Should you have any further issues, please do not hesitate to contact us.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Havent gotten Claim settlement

  

  Business Response

  Date: 08/07/2023

  Gallagher Bassett would like to thank ****************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  As you know, Supervisor, *************** reached out to you and discussed the handling of your claim.  Your claim has been resolved, but the level of responsiveness and our overall claim handling was not up to our typical high level of service for which we are known.  Gallagher Bassett Supervisor, **************** apologized for that, and Assistant Vice ********** **************** too apologizes for the substandard level of service. We have made the appropriate changes to reduce or eliminate the likelihood of this occurring again.  We are always looking to improve our service, so we appreciate you bringing this matter to our attention.  

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15th a FedX truck driver hit my parked truck causing over 7k worth of damage. I've filed the claim with Gallagher Basset per the instructions from FedX. Since file the claim with Gallagher Bassett it has been nothing but chaos. They initial representative ******************************* was helpful in the beginning but moving forward my car was at the J&S tow yard for 11 days because GB would not pay the bill, eventually they overnighted a check so my truck could be release to the auto re-builders. I had to pay out of pocket an additional $260 to get the truck to the ************** because the check GB sent was short that amount. ******* informed me and my mother who's been trying to help me as well with this situation that I would get reimbursed. Fast forward, My truck has been at the auto re-builder since 7/25 and because ******* quit and did not response to the paperwork and/or cost of the repairs from the auto re-builders, they cannot work on my truck. Only, When I called and sent emails that when I found out she was gone. Now my claim has been moved to adjuster *********************** ************** of who lives in another state not IL. I've left voicemails and can't get a response. When you call GB customer service they say to wait ****************************************************************************************** 24hrs. Which did not happen. It's August 3rd and I still can't get any assistance. GB is also responsible for the rental car payment until my truck is fix so again incurring a lot of expenses for FedX that they have to pay against this claim is ridiculous. I'm trying to resolve this matter by getting my truck fixed, my $260 reimbursement. I have documents to support the problems and issues I'm having with GB. I have confirmation in writing that all expenses in this claim will be pay for by Gallagher Bassett. I have the police report to show the **** driver was at fault. Whatever you need to assist me, I'll provide.

  

  Business Response

  Date: 08/11/2023

  Gallagher Bassett would like to thank Mr. ******* for bringing matter this to our attention. Resolution Associate, ****************** spoke with Mr. ******* on August 4, 2023 and has since resolved this matter.   We appreciate you brining this matter to our attention as we ******* as an opportunity to improve customer satisfaction.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a claim that was filed almost a year ago, claim number ******. After making several appointments with service centers for my ***** Vehicle as requested by this company and providing all the paper work showing my car has no issues it is with the tires that were installed which is what my claim was about I have been getting ignored. Several calls and voicemails left and still no response even after requesting a manager to call me back.

  

  Business Response

  Date: 08/03/2023

  Gallagher Bassett would like to thank ****************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  On August 3, 2023, Gallagher Bassett Supervisor, ******************** reached out and spoke with ****************** to discuss his concerns. It is our understanding ****************** is considering how he would like to proceed based on the conversation with ********************. We are always looking to improve our service, so we appreciate you brining this matter to our attention.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there is a Long ongoing workers comp case that I agreed to 3 months ago...this company will not respond to my attorney or the **** Deere attorney to get this settled...I had surgery over 2 years ago

  

  Business Response

  Date: 07/26/2023

  Gallagher Bassett is in receipt of ****************** complaint. We apologize for any issues encountered on the claim. A review of the file shows that ****************** is represented by counsel for his injury, and accordingly, our communications on this matter will be made with the attorneys involved in the case.  Please contact your attorney to further discuss. We are happy to speak with your attorney regarding any of your concerns. Thank you.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher basset gave me a bounced check and refuses to pay tge late fee

  

  Business Response

  Date: 07/25/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  In response to ****************** inquiry, our research indicates that our team timely issued to you the check in question (2/17/23-2/23/23), which you later asked to be stop paid.  After we stop paid this check, you then cashed it at a third party check cashing company. We then were required to reimburse the check cashing company, along with a fee,which we have done.  Accordingly, you have been paid for the period in question.  We truly value your feedback, and we sincerely apologize that we were not able to explain this situation to your satisfaction by phone in our recent communications. We have used this as a coaching and training opportunity to improve our overall service delivery.  Should you have any further issues, please do not hesitate to contact us.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a vehicle accident on February 21st, 2023 and my case was passed over to Gallagher Bassett, who is the company handling the claim involving myself and the other party involved in the accident. Since then, I have yet to receive payment of loss of vehicle, the totaled vehicle is still in my possession and have only received a handful of communication from anyone at their offices. My claim has now been passed over to a third person in their offices and I'm at a loss as to how to get them to communicate back with me. I have not paid them anything for their services, as this auto accident was not my fault, but I'm trying to get the issue resolved since we're nearing 6 months from the date of the accident and their company has yet to hear from the other party who hit me. I have emailed them all of the information regarding the claim and in fact, gave them the police report stating I'm also not at fault so they can bypass contact from the other party involved. I cannot and will not recommend anyone to use this company given their lack of communication and resolution response time.

  

  Business Response

  Date: 07/21/2023

  Gallagher Bassett would like to thank ************************ for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is a third part claims administrator handling claims on behalf of Zurich ****************** Company.  On Thursday, July 20, 2023, Supervisor ************** has spoken with you, and apprised you of the current status of your claim.
  
  Please be advised that at this time, we have re-assigned your file to our Sr. ********** Manager, ************** for further handling. We ask that you please contact ************** for any further information needed on your claim. On Thursday, July 20, 2023, we sent you an email with *************** contact information.  We apologize for the frustration.  We are always looking to improve our service, so we appreciate you bringing this matter to our attention.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ************** was much easier to speak with regarding the claim at hand and answered my questions accurately. 

  I understand this is a third party business to ************************ however, I still believe customer service should be a top priority with accuracy and timeliness in responsiveness and that is not what I experienced until talking with *************** 
  

  Thank you for following up on this claim. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** driver, trenched my new sod and left black marks up new driveway because he was stuck in my grass. We heard this happening and went outside and saw what had happened. Filled a case with *****, with pictures and statement. Gallagher handles there damage issues, was told by Gallagher unless we have video of it happening, we can't prove the driver did it. Even though we saw it happen. They then quit responding to emails and phone messages

  

  Business Response

  Date: 08/02/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  On August 1, 2023, Resolution Manager, ************************ reached out and spoke with ************** to discuss his concerns.  Again,thank you for bringing this matter to our attention. Should you have any further issues, please do not hesitate to contact us. 

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20337448
  
  I am rejecting this response because:. They did not do anything, other than contact me again to tell me there was nothing the would do . When I was asked to provide more evidence other than me and my wife witnessing the indecent,and the pictures I provided.  I was told that wasn't good enough.  When I asked what other evidence they want, she didn't have an answer. Just said anything else you can provide,  we will review.  This company has a history of not paying claims. Complaints all over the internet about them. Lied about getting video footage from the ***** truck, absolutely horrible. Hopefully small claims will see my side!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/15/2023

  Gallagher Bassett would like to thank ************** for expressing concerns to our response.   We strive to provide detailed responses to any concerns brought to our attention.  We are happy to review any additional information ************** can provide to support his position in this matter.  

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20337448
  
  I am rejecting this response because:  Problem was not resolved!                                     Please let me know what other evidence besides an actual video of it happening you would accept!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/18/2023

  Gallagher Bassett would like to thank ************** again for expressing his additional concerns to our previous responses.   We strive to provide detailed responses to any concerns brought to our attention.  We are happy to review any additional information ************** can provide to support his position in this matter.  

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20337448
  
  I am rejecting this response because: While I can appreciate the way your company dances around the questions I ask, and still does not answer them. Maybe you could be the next ****** *********************! Your company has horrible reviews on every website there is. I have asked what other evidence you want other than an actual video of the Incident Taking place. I guess me and my wife witnessing it is not good enough. I will not accept any responses as settled until the damage is paid for. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/28/2023

  Gallagher Bassett would like to thank ************** again for expressing his additional concerns to our previous responses.   We strive to provide detailed responses to any concerns brought to our attention.  We are happy to review any additional information ************** can provide to support his position in this matter. If you have actual video footage of the loss occurring, an independent witness, a police report,etc., we would be happy to re-evaluate our position.   

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20337448
  
  I am rejecting this response because:

   Will you accept a response from my wife who also witnessed it happen?  I was told by ********/Bassett that they where waiting on video from the truck in question.  Then a mo th later told they couldn't retrieve it. So can I call and have a police report made now, with the time stamped picture I have. Or will you then say I made a report to the police 5 months later?
  
  Sincerely,
  
  *********************