Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  500 Victory Rd Quincy, MA 02171

  
• 

  Arthur J.Gallagher & Co.

  1685 Congress St Portland, ME 04102

  
• 

  Arthur J.Gallagher & Co.

  500 Edgewater Dr Wakefield, MA 01880

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  111 Washington St Quincy, MA 02169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like to start by saying that I work for a great company. But to know that the company I work for uses Ghallager Basset for workers compensation is absolutely appalling. From the very start is has been nothing but tremendous work to deal with them. Dont expect to get back to work in a timely fashion, and dont expect to get paid when you need it most either. The rep they put you with will take days to respond to emails. Then they will claim they never received things that you know were sent in order to receive medical care. They will do everything to prevent getting you in for expensive medical treatment, including leaving YOUR PERSONAL insurance with the bill. They want to make this process difficult for you. They WANT you to drop your claim. Because if you do, then they get paid to do ZERO work. I have had two different reps. *** whom was no help at all. They assigned a new rep who seemed to be really on things. She said they would be getting a check out to me immediately and that never happened. That was on June 9th. Beware if you have to work with them. My advice is to keep every piece of paperwork. Have all of your own copies. Write down names of every person you speak to. Try to do everything in email and record your calls. Keep great communication with your doctor, and if you can.. avoid a workers comp claim at all costs if you have to deal with Ghallager Bassett.

  

  Business Response

  Date: 06/28/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  We apologize for the frustration that you have encountered since being hurt at work.  It was never our intention to delay your medical care or initiation of benefits.  Any confusion that occurred with authorization or scheduling medical care has been resolved and communication with your current adjuster has been open and on-going. Again, please accept our apologies, and thank you for bringing this matter to our attention. Should you have any further issues, please do not hesitate to contact us.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint against *** was closed for no response.I bought a ************************************************* 2021. It sat on a brown metal shelf and was never used. In Feb 2023, I noticed the bottle was empty. There was a crack in the bottom of the bottle & all of the liquid leaked onto the metal shelf. When I wiped the dried liquid off, the brown paint on the metal shelf came off. It also damaged a new unopened box of ************ washing soda. I called and talked to ***********************, Principal Chemist, at Zep, on Friday Feb. 24, 2023 who said the wrong type of bottle was used for the product which allowed it to crack. I emailed pictures to him on Feb. 28. My case # was 2293000.I didn't hear from ******* so I called and talked to ***** who said ******* no longer worked there. He transferred me to ******. On March 11 I spoke with her and emailed estimates of the costs of the ************ Washing Soda, Zep Cleaner and Origami Shelf to her along with pictures. Claim #******-012401-PB-01. On March 17, I received a call from *************************, Resolution Mgr, Galllagher Bassett. ****** resent the pictures to *****. He asked for receipts. I found the receipt for the Origami Shelf which was bought at HSN for $99.95 plus taxes of $6.25 for a total of $106.20 and emailed that to him. I said I don't have receipts for the Zep Cleaner or ************ Washing Soda which are about $5.00 each.On March 21 ***** said he would provide an update after his investigation. I emailed him on April 22 and emailed ****** on April 29 who said she "would share my concerns with Risk Managment." On May 6 I emailed ***** again. On May 12 I emailed ****** again. On May 12 ***** said he was waiting for a reply from the product specialist. I emailed him on May 19 and have not heard from ****** or ******.I would like compensation for the 3 damaged products: $106.20 for Origami shelf, $5.00 for unused 55 oz ************ Washing Soda & $5.00 for Zep Antibacterial Disinfectant.

  

  Business Response

  Date: 06/20/2023

  Gallagher Bassett would like to thank you for brining this matter to our attention. We view feedback as an opportunity for us to improve our overall service.  We acknowledge Ms. **** concerns regarding the delay in communicating the liability evaluation and resolution of their claim. On June 20, 2023 Gallagher Bassett reached out to ********** and were able to resolve her claim.  We apologize for any inconvenience and appreciate the feedback as an opportunity for improvement. 

  Customer Answer

  Date: 06/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, 2023, my 07 *** 550i was parked in a private parking lot at my friend's work when it was backed into by a dumptruck insured by GB The parking lot is only approximately 40 feet wide with parking spots lining both sides. The dumptruck driver, after emptying the dumpster, apparently attempted to turn around at the end of the lot near my car and backed into it. A couple hours later my friend had informed me that a county service truck had stopped by and left a note on my car apologizing for what had happened and asking me to call him. When I called, ************************* explained to me the situation and once again apologized because he had been "driving that route for **************************************************************************** that parking lot.". He said I'd be receiving a call from their insurance company in the next couple days. I ended up making contact with my adjuster, *****************************, the following Monday. Precious asked me to take the car to a shop to get an estimate with an itemized list of parts and labor. I received an estimate for $12,228.59 to repair the car. That brokedown to $8,379.20 in parts and $3,200 in labor to repair the rear bumper, trunklid, spoiler and parking sensors. I emailed the estimate to Precious and when I spoke to her said because it was so high she would have to send out an appraiser about a week later I called Precious and she said that GB were willing to pay $2,350.81 which broke down to $1,587.80 in labor, $406.36 in USED parts and $356.65 in paint materials. The paint supplies and materials in the estimate done by the shop added up to $2,732.75 alone. KBB values my car at $5071 in "good" condition which would describe its condition before the incident. I'm requesting that ****** the value of the damages to my car or the value of my car as well as compensation for the estimate, gas and time off work to take it to the shop. I have more complaints but am out of room to type.. claim # ************AL01

  

  Business Response

  Date: 06/09/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett's Supervisor **************** reached out to you and explained our position on damages that were related to the accident caused by our client. ******************** clarified the damages that were not related to this.  **************** advised we were sending over a copy of our estimate and relayed that we are legally obligated to pay what is reasonable and customary in terms of damages.  She further advised that we would send this over to your shop of choice and work with them as well.  Thank you again for bringing this matter to our attention, and we look forward to bringing this matter to a conclusion shortly.

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20158052
  
  I am rejecting this response because:
  The information I wanted to include is as follows:
  
  Inspecting the vehicle myself it would seem the only way for it to be damaged the way it was was for the dumptruck to actually push my bumper in and roll down it slightly. There is three big scuffs and on the bumper, one of the parking sensors is completely gone and the rest are no longer functional, the trunk lid is dented in resulting in the the trunk being harder to close due to the proximity of the dent in relation to the trunk release button and the spoiler is *******************. I requested that Gallagher and ****** send out another appraiser because according to my estimate, the $2,350.81 that they were offering wasn't going to cover the damages to my vehicle. Precious said my only options were to "accept the the check or take care of it myself". I said I would be contacting a lawyer and ended the call. I received a call back 10 minutes later, ******** told me she had gone over my case with her supervisor and told me to take it to the shop and have them start the repairs and if it costs more than their quote, they'll make a supplemental payment. I asked if that means they'll pay the full $12k if that's what it costs and she said no, they'll only pay up to the value of the car meaning if I were to have the shop I got the estimate from repair it, I would be coming out of pocket $5-7k in order to pay the shop for the repairs. I asked if I could speak to her supervisor and she gave me the number of *****. I gave her a call and was unable to get ahold of ***** but her voicemail said if I wanted to speak to customer support to push 0 so I did and the call was forwarded. The escalation specialist I was connected to after the call was forwarded sent ***** an email requesting her to call me. ***** called me about an hour later and was responding very rudely to my questions. I asked her for the breakdown of how they came up with the figure that they quoted me at and she stated that she was "getting ready to email it to (me) and was off the clock" and then hung up. I have her conversation with me recorded. Once I received the appraisal, it was obvious they were trying to low-ball the repairs. The part number for the missing parking sensor wasn't even for the sensor, it was just for the parking sensor wiring harness..
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/23/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service. We have received a completed estimate from an independent appraiser concerning the damage to your vehicle.  Based upon the appraisal, your vehicle is deemed repairable.  Gallagher Bassett, Supervisor ************** has attempted to call you on Friday, June 23, 2023 and forwarded an e-mail with the estimate to your attention. We look forward to resolving your claim based upon the estimate.  If additional damage is found by your body shop that is deemed to be accident related by the appraiser, we will honor additional supplemental payments as warranted.  Please respond to our office so that we may move the claim to an amicable conclusion.  

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20158052
  
  I am rejecting this response because:
  I have reviewed the parts and supplies listed on the appraisal and not only is at least one of the part numbers not for the right part but 356$ is not enough to cover the paint required for the trunk lid and bumper unless the repairs are done in a shoddy manner. The trunk dent is not repairable, the shape of the trunk has been changed. This offer is not enough to cover the damages and because of this shady low-ball offer I do not feel comfortable leaving my only means of transportation on hold at a shop awaiting a supplemental check from GB. 
  *****************************

  

  Business Response

  Date: 06/29/2023

  Thank you for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  We have not received the updated report from an independent appraiser concerning the damage to your vehicle.  Gallagher Bassett's Supervisor, **************** provided you with an update and followed up with an e-mail. You advised you were onboard with the independent appraiser obtaining agreed cost of repair with the shop and are aware of the current status. **************** will contact you as soon as she hears back from the independent appraiser . Please respond to our office so that we may move the claim to an amicable conclusion.  

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday 5/12/2023 a ***** driver delivered a package around 10:22 am. My daughter and I were in my car leaving, already heading up the driveway. It's a single car driveway. Instead of waiting or backing up, the driver pulled off to the right side of the yard. At the time I was unaware how far into the yard or how far down he'd gotten, but he was completely in the grass to allow us to pass. I can't remember if it was Saturday or Sunday, but when we were walking with my granddaughter we looked over and noticed the cap to our septic broken. It was broken down to the riser. This was where the driver was pulled off the driveway. I contacted ***** Monday morning. They filed a claim. they contacted the driver who admitted to pulling off into the grass (I have a witness in my car to confirm this happened), but stated he was unaware that the septic cap was there (even though it's a pretty obvious shade of green if you're paying attention while driving). I sent them photos and the invoice from having it repaired. The riser as well as the cap broke, costing $1065.02 as it buckled under the weight of the delivery truck (not a delivery car, a truck!). I received a letter stating that even though they confirmed their delivery driver did pull off the driveway in this exact same area, and even though he admitted it, that he was not the one who broke it which is a load of bull. No one else, no other deliveries came that weekend. And no, I don't have Ring footage because I have over 400 clips a day from my dogs, so because I didn't realize at first there was an issue, that weekend was deleted just like every normal day. I demand a refund of what I had to pay out of pocket for their delivery driver's mishap. I surely didn't do it, but I had to pay for it. Were they going to pay for it NOT being fixed???

  

  Business Response

  Date: 06/12/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service. Our office conducted an investigation into this matter and did not find sufficient evidence to support that the driver caused the damage to ****************** septic tank.  We are happy to review any additional evidence that you may have to support your claim. Please reach out to your assigned Resolution Manager with any additional questions.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20152510
  
  I am rejecting this response because:

  The lid and riser were not broken on Thursday 5/11 when passed to drive down the driveway. When we (my daughter and I) were in forward motion on the driveway, the Fed Ex driver pulled in and pulled off into the grass upon seeing **. Where he pulled off is in the same location as the broken part. It was noticed Saturday 5/13. There were no other deliveries between those dates. Upon speaking to Fed Ex they said the driver admitted to pulling into the grass area where it was located. It surely didnt break itself. Cars do not make a habit of driving into my grass, just your driver and I have a witness. I will *** either you or the driver if need be. I have several witnesses that can also confirm when I asked online the date to find out what that part was for so I could have it fixed because it was driven over by a delivery truck. Several witnesses as well that can confirm at any time that week it was not broken. Im only wanting my stupid part refunded that HE broke. You see it broken. He admitted to pulling into the grass right there. My daughter can attest in court so be prepared.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/14/2023

  Gallagher Bassett acknowledges Ms. ****** additional concerns. In an effort to resolve this issue, please provide contact information of someone who witnessed this accident, and we will continue our investigation into this matter. Please reach out to your assigned Resolution Manager to provide their contact information. Should you have any further issues, please do not hesitate to contact us. Thank you.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through a car wash through J and H and I was told to contact the insurance company, got a hold of the insurance company and they did not want to cover the wheels saying that it was the wheels problems when it was the car wash chemicals that destroyed my $3000 rims, I was treated poorly on the phone no callbacks, got hung up on. I just want someone to make this right as Im out $3000 on a set of rims. Unfortunately there is no repair I have to buy a new set the polish on the wheels is destroyed do it to it burning through the clear.

  

  Business Response

  Date: 06/08/2023

  Gallagher Bassett acknowledges Mr. ******** concerns regarding the denial of his claim. Gallagher Bassett apologizes for the denial but the facts of loss show that our member car wash did nothing wrong to cause the damage to Mr. ******** wheels. On June 7, 2023, we confirmed to ****************** via telephone that the file had been reviewed by a supervisor and the facts of loss warranted a denial.  Should you have any further questions or concerns please let us know.

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20151530
  
  I am rejecting this response because: supervisor was extremely unprofessional and lying. Car wash destroyed my ***** dollar rims, and they will not fix it. This is a class action lawsuit. 1 star rating on ******* She hung up the phone multiple times as the car wash people told me to get ahold of them. And proceeds to go to voicemail.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/13/2023

  Gallagher Bassett acknowledges Mr. ******** additional concerns and apologizes for any misunderstanding or inconvenience.  The supervisor attempted to explain the reason for the denial of ********************** claim, which to our understanding was not accepted by ******************  We have spoken with ****************** again today, June 13, ********************************************************************************* issues with the soap used.  We agreed that ****************** will be submitting additional documents to us for further consideration of his claim.  ****************** understands we will review further.  Should you have any further questions or concerns please let us know.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Occurred on 1/19/2023 3:30pm, the incident was at the Menards store located in ***********, **** Merchants mile ******** ** *****. I was parked in the parking lot, I was with my children, my vehicle was at full stop, when suddenly we felt a roar and a blow at the same time. We believed that a car had hit **, my children were scared, we noticed that an employee was running towards **, he was trying to collect the shopping carts, that day was windy, he was trying to collect the shopping carts from another corral but the carts were not there. Leaving the corral and the parked cars flew straight towards **, I was in shock I couldn't believe that a shopping cart had hit **. I moved my car towards the front of the store away from the corrals and when I got out of the car I noticed how the door was all It had been hit and damaged, at that moment the employee who is in charge of collecting the shopping carts and the manager approached me and said they were sorry for the event and they would take photos and make a report to cover the damages that the shopping cart had. had provoked I went into the store bought some things and then went to the area where the boxes were and then went to talk to the manager, she gave me a report and told me that the store's insurance company would contact me and they would take care of the damage, maybe It would take a few weeks, wait a few days and even if in the following days they only called me to ask me about the incident and to confirm. The person in charge of the claim said that he would contact me, I waited a few weeks and I did not receive a response. They called me again, they asked the same questions and I wanted me to send photos, I was sure that the store manager had already delivered those photos, so I asked if they had the photos that the manager took and he said no, so I waited for another one. week I received a notification by mail that my claim had not been rejected. I called Menards to speak with the manager and they told me that they could not make any changes that they had made the report and that they hoped they could fix the damage that I contacted the insurance company to find out why that resolution was. I called and she said that she had determined that the wind caused of the damage and it was not the cause that Menards would have caused the damage. She never had the photos or did a real follow-up, I am very frustrated because I know that Menards did not intend to affect any of their clients but they could do more to protect their client's property, the corrals where the shopping carts are left, continue Without a security protection that prevents them from leaving there, normally in other corrals such as **** or ******* these have a protection bar that prevents these types of accidents. I am lery bad impression and I hope they can take a second opinion on this case, because it is something that could be prevented and even so they have not done anything to prevent it from happening again and what if it was a negligence of the store by not collectig the shopping carts. I hope they take action soon on this case. This is my second report. I never received a response from the first. Thank you.

  

  Business Response

  Date: 06/06/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  On June 6, 2023 Supervisor ****************** reached out to you and explained the denial of this claim to you.  Our review of this file indicates that we could have done a better job reaching out to you at the conclusion of our investigation and advised you of our findings and that a denial letter was forthcoming and why.  We want to apologize for that and again, thank you for bringing this matter to our attention.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from the **************** Controller (CSO) that Gallagher Bassett Services *** has my property and that I must contact Gallagher Bassett Services *** before 5/30/2023 to claim my property. I had contacted Gallagher Bassett Services *** before 5/17/2023 using the contact information the *** has provided. My emails to ************************ and calls to ************** went unanswered. I called Gallagher Bassett Services ***' ******************* directly at ************** and ************** but still have not received any response to my voice messages. I mailed a certified letter to Gallagher Bassett *** with a copy of a name change order from the Superior Court. I affirmed that money is still owed to me and checks to be issued to my legally changed name. I confirmed that my mailing address remains the same. Certified letter had already been delivered to Gallagher Bassett Services ***.I would like Gallagher Bassett Services *** to issue checks addressed to my legally changed name and mail them to my address as soon as possible.

  

  Business Response

  Date: 06/05/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  On Monday, June 5, 2023 Gallagher Bassetts ************** reached out to you via email providing an update as well as requested you to provide a contact phone number for the assigned Resolution Manager to use to reach out to you. Gallagher Bassett has engaged the Resolution Manager to ensure you receive the information needed as soon as possible. Again, please accept our apologies, and thank you for bringing this matter to our attention. Should you have any further issues, please do not hesitate to contact us.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20133144
  
  I am rejecting this response because: 

  Gallagher Bassett redirected me to another third party administrator who did not assist me. On Tuesday, June 6, 2023, I emailed the details the administrator requested and have not heard back. Letter from **************** Controller stated that Gallagher Bassett Services *** has my property and that I must contact Gallagher Bassett to claim my property and have my checks reissued. Now I have been told that Gallagher Bassett is not in a position to reissue my checks and neither is a third party. My claim was based on my disability, and Gallagher Bassett created an undue burden for me.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/12/2023

  Gallagher Bassett would like to thank you for the follow up response.  You are correct in that Gallagher Bassett redirected you to another third party administrator who currently handles your claim.  Gallagher Bassett specifically reached out to the contact person at the new third party administrator to ensure they were aware of the issue and to expect your call.  He let Gallagher Bassett know that contact has been made with you and this is being actively worked to ensure the issue is remedied.  Should you have any further issues, please do not hesitate to contact us.  Thank you.

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having not been paid for 38 days, and no response from this company during that time. I had previously filed a complaint to even get a call back, to finally talk about my case. Which I had contacted the individual in charge of my case multiple times to no response, when contacting the person in charge of my case didnt work I contacted their supervisor for help to possibly get some answers and I still go no answer. When I did finally talk to her on the phone she was very rude and asked why I filed my complaint acting as if it is my fault for her lack of communication and responsibility. After being told my provider is at fault, I got a response here that said my employer was at fault. This is a terrible company and there are no communication skills. Come to find out when I finally got paid, I have been shorted almost $900. I am supposed to get 60% of my pay and I am not receiving that. I am very frustrated with this company, I am supposed to be getting better, but Im even more stressed because I cant pay my bills. This is not a game, this is peoples livelihood. I am struggling to pay my bills now because of the lack of action in this company. It is shameful the practices that are instilled here.

  

  Business Response

  Date: 06/01/2023

  Gallagher Bassett spoke with ************** on 06/01/2023 to discuss her concerns about her wages.  The claims handler has advised that they will do an audit of her wages and provide an update within two weeks to her to advise of her findings.  ************** agreed with this plan and time frame.  

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 1st week in October, ******************************************************************* my driveway. They had hazmat people here for about a half day trying to clean it up but did not do a good job. *** and myself share a driveway and we had just had our driveway sealed 2 months before. I have been trying to get Gallagher Bassett to cover damages to replace the driveway because I called 3 different sealing companies and none of them will even come to seal the driveway. They said it has to be replaced because the oil will come through the sealant and they can not guarantee it. Also after all the snow melted in April we took pictures of the driveway and it is now pitted from the spill areas. All *** and I are asking Gallagher to pay is what the insurance adjuster gave as an estimate $2744 and that was for another cleaning and sealing. We decided to replace the whole driveway and *** and I are paying for the driveway ourselves which comes to $8000 but think they should at least reimburse us $2744 for the damages. Gallagher's secretary said I need to call her (*************************) but I have been only doing emails so that I have proof for the lawyer if I have to go that route. *** and I have emailed ****** telling her we would settle for $2744 if we do not have to include a lawyer. Gallagher is only offering us $935.26 and that doesn't even cover the cleaning and sealant which is not going to do the job right anyway.We have been dealing with Gallagher since October, 2022 with no results as of yet. They do a lot of stalling, phony phone tag, don't want emails. I have kept a copy of all the emails in case this has to go to court. *** and I do not want to take this to court if we can avoid it. We are both in our 80s and not in the best health so I have been doing all the legwork and am pretty tired of it and that is just what Gallagher is hoping for. For me to give up, but I don't ever do that.Thank You for whatever you can do even if it is just to give them an F rate

  

  Business Response

  Date: 05/31/2023

  Gallagher Bassett has been communicating with **************** via phone and via e-mail to discuss resolution of her claim.  Additional outreach attempts via phone and e-mail were done on 05/30/2023 in an attempt to try and clarify the differences between the figures to resolve the file.  Based on the e-mail that was sent by Gallagher Bassett on 05/30/2023, it appears that **************** is reading the appraisal and looking at the square footage vs the dollar amount and has highlighted that discrepancy in an attempt to continue to reach a resolution.  Copies of the release have been sent to **************** as well as the other driveway owner in an effort to try and resolve this matter.  

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20107308
  
  I am rejecting this response because: First of all Gallagher did not email me any resolution to sign. What they did is mail one to my partner in this complaint, ********************************* who owns the other half of the driveway for her to sign off for an amount that does not even cover the sealant her and I had put on our driveway by Seal King 2 months before they spilled the complete load of ************* on our driveway and completely ruined it. I responded to Gallagher's secretary, ******, that we will not accept anything less than the $2744 toward what *** and I have to pay to replace our driveway completely as 3 different sealant compaies told us we need to do. We can't even get a company to seal the driveway anymore because of the large oil spill.
  
  **************************************************

  

  Business Response

  Date: 06/08/2023

  Gallagher Bassett thanks **************** for bringing this matter to our attention.  **************** and her neighbor have both been sent releases to sign which represents the total amount of repairs for the entire driveway based on the estimate that we sent to both parties.  The figure  **************** quoted in her demand was for the total square footage, not for the total cost per the estimate.  If **************** and her neighbor have not done so already, please reach out to the claims handler they have been communicating with any additional questions so we can resolve the claim for all parties to satisfaction.   

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20107308
  
  I am rejecting this response because: I never got anything to sign stating  what Gallagher is willing to pay and the amount they sent to my neighbor was not agreed upon. We, myself and my neighbor will not settle for less than $2744. I just haven't had any time to get to my lawyer yet. I understand we have another 5 years to *** yet so we are not ******* into it.

  
  **************************************************

  

  Business Response

  Date: 06/09/2023

  Gallagher Bassett thanks **************** for bringing this matter to our attention.  **************** and her neighbor have both been re-sent releases to sign by mail and e-mail which represents the total amount of repairs for the entire driveway based on the estimate that we sent to both parties. Gallagher Bassett Supervisor ****************, in Ms. ******* absence also called and left **************** a voice message to review this with her.  If **************** and her neighbor have not done so already, please reach out to the claims handler they have been communicating with any additional questions so we can resolve the claim for all parties to satisfaction.  Again, thank you for bringing this matter to our attention.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st, 2023 I was rear ended by a semi while I was stopped at a red light. The driver of the semi is insured through Gallagher Bassett. Its been over a month, and Gallagher Bassett is still refusing to answer or return calls from ******************. They have also not accepted liability for the accident. The only time Ive been able to speak with the company was when they reached out to take my statement immediately after the accident. They also sent me a letter requesting that I release 2 full years worth of medical records, including mental health status and STI tests. I fail to see how any of that is relevant to being rear ended and feel that it is a severe and unnecessary invasion of my privacy.

  

  Business Response

  Date: 05/26/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention.  We acknowledge ******************** concerns regarding delay in communicating the liability evaluation. Gallagher Bassett also acknowledges the concerns expressed by ***************** regarding the Medical Authorization Form (HIPPA Form) sent to her to obtain medical records and bills related to the injuries sustained from the accident.  On May 26, 2023 the Resolution Managers assigned to ******************* claims reached out to her by phone and e-mail to discuss the current status of her claims. We apologize for any inconvenience and appreciate the feedback as an opportunity for improvement.