Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  500 Victory Rd Quincy, MA 02171

  
• 

  Arthur J.Gallagher & Co.

  1685 Congress St Portland, ME 04102

  
• 

  Arthur J.Gallagher & Co.

  500 Edgewater Dr Wakefield, MA 01880

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  111 Washington St Quincy, MA 02169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to settle my workers compensation insurance claim for over a year and a half.the defense attorney refuses to respond to my lawyers multiple requests for settlement have been ignored and the lawyer refuses to respond to emails or phone calls for as long they refuse to approve proper medical care and won't respond to settlement requests even not showing up in court

  

  Business Response

  Date: 04/17/2023

  Gallagher Bassett is in receipt of Mr. ****** complaint.We apologize for any issues encountered on your claim. A review of the file shows that he is represented by counsel for his injury. For that reason,contact was made on April 17, 2023 with Mr. ****** attorney.  We have provided information regarding Mr. ****** treatment and settlement to his attorney. Please contact your attorney to further discuss. We are happy to speak with your attorney regarding any of your concerns. Thank you.

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19920649
  
  I am rejecting this response because: After calling my work comp lawyer they said they NEVER received any communication from Gallagher Bassett regarding any medical or settlement requests.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/18/2023

  Thank you for your response.  Gallagher Bassetts counsel has been in discussions with your attorneys office to discuss this matter further.  As you are represented for this claim, please follow up with your attorney regarding the current disposition of this matter.

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************* , injured 3/5/23. Since my claim been issued Ive had to file formal complaints on my adjuster and his supervisor for not return calls or email on time. Im behind on bills they want respond to when Im getting paid. Yes I know they pay bi-weekly yet you look at account theres no money. Theyve been trying to force me to go to work, even with a no work order from doctor and orthopedic. My foot still havent heal. I have a lawyer yet there a wait for court proceedings. They send you in circles just to get no where. Understand their job is to protect my employer not me. Im filing this complaint because , you cant get in touch with no one, they dont respond to emails or calls . I really need help, its so unprofessional to tell someone who injured and need info on claim. To wait 2-5 days just to speak with someone regarding claim if they dont respond you have to wait 2-5 day more days to expedite problem.

  

  Business Response

  Date: 04/10/2023

  Gallagher Bassett is in receipt of Mr. ****** complaint.We apologize for any issues encountered on your claim. A review of the file shows that he is represented by counsel for his injury. For that reason,contact was made on April 10, 2023 with Mr. ****** attorney. We have provided information regarding wage adjustments and pay schedule to Mr. ****** attorney. Please contact your attorney to further discuss. Should you have any additional questions, please share with your attorney who can then bring the questions to us. We are happy to speak with your attorney regarding any of your concerns. Thank you.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19910720
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  I wouldnt have to get an attorney if you guys did your job right . If I was to make a mistake my claim would be denied I call in for a month asking about my claim , when ** getting paid , dates of being paid. I had to search the internet to figure out how to get my wages correct since you guys wouldnt tell me what to do.  You say I get paid every two weeks i was paid fora  month worth of payments in one week instead of every two week pay.  Now you saying its okay for me two wait three weeks to be paid again is crazy, I have bill and Im falling behind every day.  Now look at the payment history tell me paying all that money in one day is cool. Like the worst customer service and help possible. I wouldnt have to file complaints if you did your job not forcing someone to waiting a month before knowing whats going. Im Stressing and trying to heal so I can work again . Having a company pay you when they wont is crazy.

  

  Business Response

  Date: 04/10/2023

  Thank you for your response.  We have a message into your attorneys office to discuss this matter further.  As you are represented for this claim, please follow up with your attorney regarding the current disposition of this matter.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19910720
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

   

  you havent responded to me , I file a formal complaint against ***** already For not responding.  Now is it policy for me to get paid 3 and 1/2 weeks in one day. Please tell me thats what you guys do. you FAQ say I have to wait 21 before payment is sent. Im the payment is for two weeks not 3 weeks and half.  Or if file a request with a lawyer to get paid every week if not only two weeks. No where it says ima receive lump sum payment and have to wait 21 more days for other check.  3/24 to 4/17 is three weekss

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got into a car accident back in October of 2022 & still to this day have not seek out any medical help that this insurance company was suppose to provide. *********************** whos working on my case is a flat out ************ who should be fired & be taken off from my case since its her fault I have not seen any medical help. She had notify me that my disability benefits will be terminated since my doctor released me back to full duty but funny enough is I provided her the information that my doctor still has me off work for my injury. Sure enough useless *********************** told me I will need to contact a second doctor for their opinion but I know what was happening. They wanted me to see a second doctor to show that I was proving them wrong through my own behalf but I had notify *********************** of the incident that my doctor still had me off work & ****** response was rude & unprofessional saying in quote maybe if you contacted your attorney your time wouldnt of have been wasted even thought she told me to seek a second doctors opinion of the matter. I reached out to her manager ************************* but her manager has still to this day not responded to my email. Their phone numbers never work & I doubt their emails do too. This company ruined my life completely since they still think I can return to work even though I have the actual evidence to prove them wrong but they wont because companies dont like seeing that theyre in the wrong. I cannot file for unemployment since Im in a Workers Comp Case, I cannot speak to my new Primary Doctor since the insurance has not updated that information yet, I cant get my disability benefits back since they dont wanna admit their fault, I cant get a new job since my recent one let me go over my injury & still havent received any medical attention for my injury. I am home with no income, injured & cant get any job because of my circumstances. This insurance *****. Absolutely the worst.

  

  Business Response

  Date: 04/10/2023

  Gallagher Bassett is in receipt of ****************** complaint.  We are sorry to hear that you have not been satisfied with the services provided by Gallagher Bassett.  Our records show that you are represented by an attorney for your workerscompensation claim which prohibits Gallagher Bassett from speaking with you directly to address the concerns raised in your complaint.   On April 10, 2023 Gallagher Bassett has contacted your attorney to discuss next steps in regards to medical treatment, disability benefits and any other outstanding concerns you may have in regards to your workers compensation claim.  Please contact your attorney for additional information.  

  Customer Answer

  Date: 04/15/2023

   
  Complaint: 19902990
  
  I am rejecting this response because:they still wont admit to their fault & fix their own error & because of this I now have to find a new job as an injured worker because Gallagher cant do things right & for anyone who looks at this review. Yes Im seeing their doctors & they keep denying & rejecting medical treatment so lets see how many job can hire an injured employee. Thank you *** much Gallagher. You guys legit suck! Theres a reason they lost soo many contracts & have many people dead because of this company. Should be shut down & charged for these human rights being violated. & for *********************** she is no help at all. Anyone who deals with this company good luck cause it took this complaint to finally get a response from them. Otherwise Id still be stuck at home in constant pain STILL because they just sleep on the job or something I hate you all soo much with a passion. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/17/2023

  Thank you for your response.  We have a message into your attorneys office to discuss this matter further.  As you are represented for this claim,please follow up with your attorney regarding the current disposition of this matter

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19902990
  
  I am rejecting this because: Gallagher is still rejecting medical treatment from my doctor to give to me. What a joke of a company they are. You are no help at all. I lost all kinds of hope in life because of Gallagher mistake. I can no longer drive my vehicle since I had to cancel my insurance, I now had to move back with my parents because I have no source of income & I still am injured. No help at all or remorse. Useless people & company. Just stop trying to act like youre fixing this complaint. Only making this worse. Good thing theres a special place for these kind of people soon! 
  
  Sincerely,
  
  ****** ***********************. 

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disabled direct deposit via app, set it up again and was told it would take 5-7 days on the app. The direct deposit is still not set up. Also payment got sent out this last week on Tuesday 3/28 and still havent received it on 4/3. Im at risk of losing my car now because of this company, its completely unacceptable and there is no resolution that could fix this issue.

  

  Business Response

  Date: 04/03/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Our records show all payments have been issued weekly and timely. On March 23, 2023 we received notification that **************** cancelled his direct deposit, which was re-requested on the same day through our GBGO app. Gallagher Bassetts Supervisor reached out to **************** on April 3, 2023 to discuss. Unfortunately since the direct deposit was cancelled, the next couple of checks will be issued through standard mail.  Again, please accept our apologies, and thank you for bringing this matter to our attention.  Should you have any further issues, please do not hesitate to contact us.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worst company I ever had to deal with especially as a person thats a business owner, they have TERRIBLE service and avoid communication, you literally have to call multiple numbers to scream and yell before they take any action. My vehicle was hit while parked by one of they commercial motorists and they avoided me at all cost. When you call outside of the actual adjuster on your case they ALWAYS NEVER available then same as a manager/supervisor is ALWAYS in a meeting. All this even knowing the case should be paid out they purposely draw out making the payout and never follow through at anything close to reasonable time. Honestly they need to lose their business license cause I can imagine theyre doing this to most people. By the way the same day motorists contacted insurance report was given and of course motorist was at fault hitting a parked vehicle so why it take over a month for payout. Makes no sense and TERRIBLE and so inconvenient to my time and business.

  

  Business Response

  Date: 04/04/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett received **************** claim on March 1, 2023 and messages were left for him on that date.  The Resolution Manager was able to speak to ************** on March 3, 2023 to explain the claim handling process.  On March 14, 2023 Gallagher Bassett received an estimate for **************** vehicle.  The Resolution Manager confirmed *************** address on March 15, 2023 and a check was sent to that address for the agreed repair figure. On March 29, 2023 ************** notified the Resolution Manager advising the check had not been received. ************** was informed a stop pay was needed to be placed on the check and once that process was complete the check would be reissued.  Unfortunately, Gallagher Bassett no longer handles the claims for this client effective April 1, 2023.  All future payments will need to be issued by First Student.  Gallagher Bassett advised ************** of this on April 3, 2023, subsequently providing the new contact information to ************** via phone and email.  We apologize for any delays in claim handling and strive to provide better customer service.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase items from bath body oil leaked on duvet I cleaned closed oils kept in bag store in container with duvets stained the I complaint to bath and body about damaged items I was told a claim was open and send receipts they basically sent me to thus company ********************************* was extremely rude and unprofessional questioned me about my items I told her I sent pictures to bath and body of how my duvets I spent over $800 were stained by oil i had to wash them multiple times which left them faded and discolored she denied the other damaged items offered me a $25 gift card extremely insulting bath and body Is aware and they do not care I will have to spend money to replace my dated duvets ********* needs to be replaced immediately I need to be refunded for my damaged duvets bath and body claims their hands are tied and this company have to resolve it

  

  Business Response

  Date: 04/03/2023

  Gallagher Bassett would like to thank you for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  On Monday, April 3, 2023 Gallagher Bassetts Branch Manager spoke with ************** to discuss, and apologized for failing to meet her customer service expectations.  A request has been submitted to our claims handlers supervisor to reopen and re-evaluate your property damage claim. Again, please accept our apologies, and thank you for bringing this matter to our attention.  Should you have any further issues, please do not hesitate to contact us.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Gallagher Bassett via an ***************************************** in September 2022 to resolve a matter stemming from an incident involving their client **********After being evaded by ************************** for some months, my case had been passed onto her assistant ***************. Some progress had been made with ************** but came to a halt in January 2023 where coming to a final resolution had been further evaded by **************. I've called looking for updates and had been told by countless representatives that an "escalation" would be applied on ************** for him to get back to me. The representatives also tried on many occasions to put me through to his supervisor ******************************* who was never available. Coming to a final resolution regarding the incident with ********* hasn't been achieved after almost a year of being given the run around by Gallagher Bassett. This is a horrible company that avoids taking responsibility and resolving issues on behalf of their clients.

  

  Business Response

  Date: 04/03/2023

  Gallagher Bassett would like to thank ****************** for reaching out and bringing your concerns regarding the referenced matter to our attention. We value your feedback and use the same to improve our work-product. Gallagher Bassett management left you a voicemail on March 30, 2023 and April 3, 2023. A follow-up e-mail was sent on April 3, 2023.Please call us to further discuss this matter. We are seeking additional information related to your claim and requested the same in our e-mail communication. We apologize for any delays related to the claim, our communications and are committed to moving this matter forward to resolution in a timely manner.

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher and Bassett has had over a year to settle with my attorney for the injuries that I incurred at the apartment complex that I live in here in ********* ************** at Woodhaven of which I even went into cardiac arrest going into surgery due to the injury, and this company has did nothing but make one excuse after another not responding to my attorney Time after Time and I'm about to make a complaint with the insurance bureau if we don't soon move ahead I went through a lot and I expect to be compensated and I expect for this case to move forward, this is my health I'm speaking of that was impacted to cause some of the diagnosis I already have to become worse, respond so we don't have to move forward. I will get results one way or the other the other. I would appreciate it if you would respond and let's get this resolved. I don't really know why this situation is being avoided and being drug out so far I think that you have had ample time to resolve the damages, and the injury that I suffered I'm taking in my hands to make complaints to whoever I can to get this case moving forward it'll soon be a year and a half and nothing has been done I don't believe that it takes any company this long I would appreciate your prompt attention thank you. If you are holding out thinking that I am going to accept some low ball offer you are sadly mistaken because we are talking about my health and there's no value or price that you can put on one's health so let's move forward before I decide to file some other suit against you and believe me I will.

  

  Business Response

  Date: 03/28/2023

  Gallagher Bassett is in receipt of ******************** complaint. A review of her file shows that she is represented by counsel for her injury. For that reason, contact was made on March 28, 2023 with ******************** attorney.  ******************** complaint is lack of responsiveness for an additional settlement offer to the claim.Gallagher Bassetts Resolution Manager has tendered this claim to the company involved in the repair of the claimants home.  We have provided this information to ******************** attorney. We apologize for the delay in the claim handling and strive to provide better customer service.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19636542
  
  I am rejecting this response because: This is not regarding the repair of a home I live in an apartment complex where I suffered injury and ended up having to undergo surgery with sever complications, however I do have an attorney wherein I did a liability claim/suit and it has been almost a 1 year and a half an there's no offer being made except a low ball off of $10,000 and I think it's time to move forward 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/30/2023

  Thank you for your response. We have a message into your attorneys office to discuss this matter further.  As you are represented for this claim, please follow up with your attorney regarding the current disposition of this matter.

  Customer Answer

  Date: 04/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a workers compensation insurance company who refuses to answer the phone call you back. I have been out of work sense 2/19/2023 for an injury I received at work I went to all the doctors and am starting physical therapy I have not received a payment for being out of work 66% of my wages they have missed a total of 4 payments as of 3/24/23. They need to answer their phones and make payments to clients my employer pays for this and I don't receive the services they under law need to provide.

  

  Business Response

  Date: 03/21/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. On Monday, March 20, 2023 Assistant Branch Manager spoke with ************** and issued a TTD benefits check for lost time from work. Again, please accept our apologies, and thank you for bringing this matter to our attention. Should you have any further issues, please do not hesitate to contact us.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident October 12th, 2022, and I am still dealing with this insurance company. Getting payment took several months, getting into the shop took another month, and getting it fixed took about another month. The battery is now dead for having sat for so long, and this is a direct result of the mismanagement of the situation. I am not and should not be responsible for paying for anything that was the result of this accident, and I do not accept responsibility for the replacement of a battery that was fine before the accident. The insurance company needs to pay to fix my car into the condition it was prior to the accident and continue to foot the bill for the rental until you are able to drive your car out of the mechanic.

  

  Business Response

  Date: 03/21/2023

  Gallagher Bassett would like to thank **************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  We understand and appreciate your frustration with this matter, and the delays involved.  *********** facility has indicated the delays were the result of the inability to obtain the parts necessary to complete repairs.  Unfortunately, we are seeing long delays due to parts being difficult to obtain with many shops around the country.   Our records show a rental was provided to **************** during the entire time the parts were being obtained and until the repairs were concluded. Unfortunately,  we are not able to cover the cost of a new battery as it has been confirmed with the body shop that the battery replacement is not related to the accident. Should **************** have any additional information which *** affect our decision, please provide it to the assigned Resolution Manager.  Again, our apologies for any inconveniences you have *** have suffered throughout the process, and thank you for bringing this matter to our attention.

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19589439
  
  I am rejecting this response because:

  I should not have to cover the cost of this battery. The car was only sitting so long because of a direct result of the accident. The amount of time it took for the check to be delivered was unacceptable. The fact that it sat because it took another month for me to get into a  shop and another month for the parts that were/are still on back order, is still the result of the accident. Now Im being told that this company may or may not be covering a tire that was gouged in the accident I will not be covering that as well. Pictures in claim for reference. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/23/2023

  Gallagher Bassett's Resolution Manager has spoken to the shop and confirmed that we would take care of the related tire damage.  No denial for the tire damage was made and we agree the photos do confirm the damages to be related. The shop will be sending in the supplement and we will issue payment for the accident related damages.
  
  We do not find the battery issue to be accident related or a result of any delays on the part of Gallagher Bassett.  Should you have any questions please do not hesitate to contact our office.