Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gallagher has 326 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  1685 Congress St Portland, ME 04102

  
• 

  Arthur J.Gallagher & Co.

  1 Turks Head Pl Providence, RI 02903

  
• 

  Arthur J.Gallagher & Co.

  140 Kennedy Dr South Burlington, VT 05403

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  100 Galen St Ste 101 Watertown, MA 02472

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company, my vehicle was parked in their client parking lot on 12/9. I received a call from the local authorities regarding my vehicle involved an accident at 3 am. I went and looked, surely my vehicle was heavily damaged. I called their client and left numerous voice messages. I finally received an email from Gallagher and let me know that they are accepting 100% liability due their client negligent. I proceed with their instructions and have my vehicle towed to my dealership body shop. They offered a rental but the rental facility is several miles away from my job and home. I informed their agent #1 that due to my long working schedule, I cannot get the rental. I asked if they can schedule a rental at the airport where I work, they denied my request. Two week after the incident, agent #1 informed me that my vehicle is deemed to total lost and sent me their adjuster evaluation report. I reviewed their documents and noticed their error. I emailed agent #1 with the supporting documents. With delay, deny, and confuse tactics they are executing. It incurred a balance of $3,600 out of pocket expenses as of 1/29/2023. Currently, my case has transferred from agent #1 to agent #2. Because of agent #2 is a trickster based on how she dealing with my legal documents. I requested to deal directly with her supervisor. It has been more than six weeks and my case still have not resolved and expenses continue to incurred. I hope BBB can help me to resolve this matter.

  

  Business Response

  Date: 02/04/2023

  Gallagher Bassett apologizes to ************** for his claims experience .  A call was placed and email sent to ************** by the Assistant Branch Manager on February 2, 2023.  Gallagher Bassett has been in communication with ************** and have reached an amicable settlement.  As soon as we receive the executed release, will issue payment to resolve this matter.   

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My property sustained $8k worth of damage by ***************** They assigned my claim to Gallagher Bassett in 2022 for damage occuring in March and April of 2022. I have yet to get resolution. I have contacted Gallagher Bassett multiple times. They did not follow protocol to get the damage assessed in a timely manner. They insisted I needed to get the damage appraised and when I did they rejected the amount of the contractor and then stated after months of delays that they use their own appraiser. They bumped me to multiple agents so each time I had to start over again explaining everything. Then they threatened not to settle the claim unless I signed an agreement that I would hold harmless the offending business. I believe it is unlawful for a business to inflict $8k worth of damage to property and then push the claim to a claims company that drags it out for months and months not returning calls or emails, and then come up with a unsatisfactory payout of roughly 10% of the full damages.

  

  Business Response

  Date: 02/08/2023

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention.  Gallagher Bassett appreciates your patience and apologizes for not resolving this matter more quickly.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett has reviewed **************** file and found that protocols were followed from the outset until now.  We understand your frustration, but the estimate that was provided to us was simply too high for the damage that was done to the lawn.  Consequently,we sought our own estimate which we feel is in line for the damages and have offered to settle this matter with you for that amount in exchange for a release which is both common and lawful.   We do see some delay relative to the appraiser that we hired and apologize for that and appreciate you bringing it to our attention. Should you have any further questions, please do not hesitate to contact us.

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  injured at work on December 14 2022. contacted by letter January 17 2023. email given for resolution manager is no good, gmail delivery failure, address not found. same with the email contact given for their manager, gmail delivery failure, address not found.repeated attempts to call resolution mgr at phone number provided only go to voicemail.these particulars do not assure me that i am dealing with trustworthy people, and as this is a workmans comp issue, it is imperative i get a lawyer on the case immediately if dealing with refusal to commit their contracted role of provision for the legally mandated coverage.i am hoping this complaint generates a response from this company, as my diligent efforts have gone nowhere, and time is running out for me financially due to my wages lost as result of on the job injury.

  

  Business Response

  Date: 02/01/2023

  Gallagher Bassett is in receipt of Mr. ******* workers compensation claim.  Gallagher Bassetts Resolution Manager made two contact attempts on 01/10/2023 to ****************, and a contact letter sent.Contact was made with **************** on 01/31/2023 by our Resolution Manager. As a result, our Resolution Manager explained that we need additional medical records to determine compensability, **************** understood the next step in the process.  Gallagher Bassett apologizes for the delay in connecting with ****************. **************** indicated he has been trying to reach Gallagher Bassett via email. Based on a conversation with ****************, we believe there may have been confusion with gbtpa.com and gmail.com as we did not receive any of Mr.******* *******  Should you have any further issues, please do not hesitate to contact us. 

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18957345
  
  I am rejecting this response because:

  I made no error in the email used. I used the one provided in the correspondence. Every sent email- at least half a dozen - came back address not found.

  I do not appreciate having my intelligence insulted.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/08/2023

  ****************, we apologize if our understanding of what transpired with regard to email communication was incorrect.   We do not have a valid explanation as to why your six email attempts were returned address not found.   We can confirm that the email address of your resolution manager ************************* ************************* is a valid and working email address.   Should you have any further issues,please do not hesitate to contact us.  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company I have stated is the other vehicles insurance carrier who was involved in a vehicle accident with my vehicle on 12/4/22. They agreed to be responsible with any cost for a vehicle rental agreement. As of to date, they have not contacted the rental company. Numerous phone calls were made & emails were sent to ***************************** with no success. The amount in question is > $700 which I am Unable to afford.. I need help from BBB. Here is the information I have.***************************** | Resolution Manager | Gallagher Bassett Reporting Branch: ****** 190 | Office Location: ********** Mailing Address: *************************************** D: ************ | F: ************ E: ************************* Alternate Point of Contact: ***************************** | ************ Thank you,*****

  

  Business Response

  Date: 01/27/2023

  Gallagher Bassett is in receipt of ******************** complaint regarding the unpaid rental.  Gallagher Bassett apologizes for the delays and difficulties **************** has experienced.  As a result, on January 26, 2023, we have assigned a new Resolution Manager to assist with the resolution of your claim.  Gallagher Bassett understands **************** has spoken with the account supervisor on January 26, 2023 and that you will be emailing your rental bills.  Thank you for allowing Gallagher Bassett the opportunity to review your claim and invoices.  We will follow up upon receipt of the information.

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted several requests for reimbursements which remain ignored, open and unpaid. The currently assigned adjuster hardly ever responds to emails and does not return phone calls. I have been unable to reach the adjuster for several months.I am owed two(2) requests for reimbursement of Out-of-Pocket Medical Expenses: one for prescription medication and another for medically-necessary supplies.I initially submitted these requests to my previous adjuster on 9/07/2022. I emailed the current adjuster on 9/21/2022 and requested an update via email on 11/03/2022. I made one last attempt to email the adjuster on 01/17/2023 and have not heard from them.I am also owed at least one(1) request for reimbursement for Travel Expenses incurred to receive medical care.I submitted email 11/03/2022. I received a single email response dated 11/22/2022 from the adjuster, acknowledging receipt of my correspondence which also indicated that the information I provided was adequate. Since then, there has not been any follow-up communication, response, nor payment on their end. I made one last attempt to email the adjuster on 01/17/2023 and have not heard from them.I have called their office several times & left multiple voicemails, but I have received no phone calls from them in return. I tried to reach a supervisor, but the receptionist/person taking the call offered no help nor could transfer me to anyone else. I was repeatedly told that my calls would be escalated. The escalation process has amounted to nothing.I logged calls (attempts to reach the adjuster and unable to) on: 11/08/22, 11/17/22, 11/21/22, 11/28/22, 12/29/22, 1/05/23.Furthermore, I continue to receive medical care for this claim & have incurred additional expenses to which I am entitled to reimbursement, but I am frustrated by the adjusters avoidance, lack of professionalism, and unreliability. I feel I am being intentionally ignored & wronged in this situation.

  

  Business Response

  Date: 01/26/2023

  Gallagher Bassett apologizes to ************** for failing to respond to his inquiries timely and prospectively all inquiries will be responded to within 24 hours.  Gallagher Bassetts adjuster spoke to ************** on Tuesday, January 24, 2023 confirming payment has been processed for the pending mileage reimbursement. The adjuster is looking into reimbursing ************** for out of pocket expense for the wound care supplies pending receipt of the doctors script. Should you have any further issues, please do not hesitate to contact us. 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,On June 4 2022 the roof leaked and flooded the condo building and caused damage to my ******************************************, *************************************************************************************. The insurance adjuster from the roofing company has had little to no contact with me. Will not respond to emails. In my willingness to negotiate the settlement, they will not respond. I have paid invoices for damages they will not reimburse me for. ********************* sent me an offer "We are offering the *** amount of $4,757.01." Paint only. They have not performed a mold inspection, that worries me, I know this needs to be done. I sent these estimates to ********************* that I procured.My name is *************************, I live at ***********************************. I have put together estimates for damages incurred. I have estimates for repairs needed, like for like.1) Damage to bedroom furniture ..................................$4,919.00 (provided estimate)2) Damage to Ceiling, Valance Bedroom......................$6,500.00 (Provided estimate)3) Carpet extraction cleaning, Microban and Drying....$475.00 (I paid)4) Loss of use for 2 days while unit Drying..................$ Your Rate Repair and Replacement (Like for Like)........................$11,894.00 Plus loss of use (documents were provided.)INSURANCE COMPANY ********************* | Resolution Manager| Gallagher Bassett Reporting Branch: Carrier Practice (229)| Office location: ***********, ** Mailing address ********************************************************************* Direct: ************ E: ********************* Thank You for your time BBB Sincerely ************************* ***************************************************************************************** ************ *******************

  

  Business Response

  Date: 01/23/2023

  Gallagher Bassett understands ************************ concerns and apologizes for any service issues he may have experienced. Our goal is to provide exceptional service, and promptly resolve all claims. Thank you for your feedback, as it will help us to improve our service and claim handling. A Resolution Manager has reached out to you via email today, as both phone numbers we have for you on file indicate the call cannot be completed. Please contact the Resolution Manager, who will discuss the next steps to resolve your claim. Thank you.  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst insurance company Ive ever worked with or heard of anyone working with.We have been waiting since June 28 2022 for them to pay the repairs on a brand new motorcycle that was rear ended at a red light.Ive talked to the agent one time one the phone and agreed to pay the claim and nothing since. In 4 months before this the only contact I recently received was she hasnt received he quote, shes had it since July.They cant even follow their own rules, I asked for a supervisor to call and when that request is put in they has until 2pm to call you and ask be done this twice with no response.I do not recommend the company for anything but lies which they are good at.I filed the lawsuit today so we will see what happens!

  

  Business Response

  Date: 01/12/2023

  Gallagher Bassett acknowledges ****************** concerns regarding the delay in resolving the claim.  Gallagher Bassett apologizes for the amount of time it took to address payment for the damages incurred in this matter.  We value customer feedback and view this as an opportunity for us to improve.
  
  In follow up of ****************** telephone conversation with the Resolution Manager on January 10, 2023, this shall confirm that payment was issued to the body shop on that same date, and a check was also issued directly to ****************** for reimbursement of the tow bill.  The issuance of these payments conclude the handling of your claim.Should you have any further questions or concerns, please let us know.

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18712223
  
  I am rejecting this response because: the Motorcycle shop still hasnt received 

  its payment and I was supposed to be reached to about loss of value payment

  but nobody has contacted me yet. It was a brand new motorcycle and now it cant 

  resold as brand new. Please get in touch with me!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/18/2023

  Gallagher Bassett has reached out to Cycle Works to confirm they have received the check for the repairs.  They believe it has been received and will contact our Resolution Manager directly if there are any further issues.  It was mailed on 1/10/2023, the same day as the check for the tow bill which we understand you have received. 
  
  Per the conversation ****************** had with GB's Supervisor on 1/18/2023, a check for $2,650 is being issued to resolve the claim for diminished value and lost wages which was agreed upon.  We trust this brings this matter to a satisfactory resolution.  Should you have any further questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:Was involved in a crash (5-27-2022), liability was accepted by the other driver's insurance ************************ and Gallagher Basset as the claims administrator. Claim # *** 515 025 122 AD01 was assigned. Required many weeks (a month and a half!) to get a response from the assigned adjuster to set up the appraisal and rental which finally began 7-14-2022. The authorization to repair was received by the shop 8-8-2022. The repair was completed November 8th. As I expected my vehicle to be available very soon I returned the rental on 11-11-2022. At that point I was informed by the rental company that GB had not remitted payment for the month of October and that portion of November. Those charges ($1640.00) were placed on my account. I have repeatedly forwarded the invoice to the adjuster but have not received any response.....The repair shop submitted the final invoice for the repair on or about 11-11-2022 but has not received payment. Both the shop and myself have repeatedly called the customer service representatives ****************) at GB, had multiple "escalations" placed on the claim by the customer reps. with assurances of 24hr call backs that don't happen and two incidents according to the customer reps. notes where payment had been purportedly authorized and sent out but never received by the shop. At this time the shop can't release my vehicle due to non payment and I returned the rental as an act of good faith. The continued delay and diversion from GB is NOT in good faith. A call back with an explanation could be a good start toward a resolution?Thank you!

  

  Business Response

  Date: 01/09/2023

  Gallagher Bassett apologizes for the delay in processing the supplement.  Our Assistant Branch Manager has left you a voice mail message and our Resolution Manager will be following up with you as well to address any out of pocket expenses regarding the rental you may have incurred.
  
  Our Resolution Manager has received the supplemental damage for your vehicle in the amount of $9,157.97.  Gallagher Bassett has contacted **************** body shop and advised them that a check for that amount is being sent overnight. 
  
  Again, we appreciate your feedback and sincerely apologize for the delay.  Should you have any further concerns, please dont hesitate to reach out to our Team.

  Customer Answer

  Date: 01/15/2023

   
  Complaint: 18688445
  
  I am rejecting this response because:

  The body shop has been paid, thank you! BUT we have still not resolved the issue with Enterprise rental #*****P and my out of pocket expenses thereof.

  Thanks in advance for a resolution on this additional issue...

  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/19/2023

  Gallagher Bassett has followed up with Enterprise and confirmed the rental costs **************** incurred while the vehicle was being repaired.  A check for $1,640.46 is being sent out on 1/20/23. To expedite receipt, we are sending it overnight to *****************  Should you have any further issues, please do not hesitate to contact us.  Again, we apologize for any delays you may have dealt with throughout this process.

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was injured on the job on 11/29/22 and sent to an urgent care who pulled me out of work. I was immediately put on LOA as of 11/30/22. Gallagher Bassett was assigned to my case. On 12/15/22 I was first contacted by them. I was told a check was being mailed out on 12/16/22 and that I would be paid every 7 days from there. I signed up for direct deposit. As of today, 12/25/22, when I look on the app it says 2 checks have been issued, one of those showing direct deposit on 12/23 but still isnt in my account 3 days later. Yet, I still have not received a single dollar from them. Not even the one that was to be direct deposited. Strange, I received all other mail that they sent me, including a check statement, but no check. Then they all were unavailable on Friday 12/23 until Tuesday 12/27. These people have destroyed my familys Christmas, caused me to have hundreds of dollars in overdraft fees due to automatic payments that I should have been able to cover based on the payments I was told I was receiving. I am giving them 48 hours from when they open on 12/27 to have my payments in my hands or Im contacting my attorney. It is illegal for me to still have no payment an entire month after I was injured.

  

  Business Response

  Date: 12/30/2022

  ****************** indicates that he has not received payment for his lost wages. Gallagher Bassett has been contact with ****************** on several occasions regarding his wage payment and reached out to him again on 12/27/22. The Resolution manager spoke to ******************. ***************** indicated that he still had not received the first check issued on 12/16/22. The Resolution manager emailed ****************** a stop pay affidavit. Once ****************** returns the affidavit, the Resolution manager will reissue the payment which will go directly into his bank account as he has successfully set up direct deposit.
  The resolution manager will follow up with ****************** again tomorrow and until ****************** successfully receives the funds for the initial payment made.

  Customer Answer

  Date: 01/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received my first check on 12/29 and subsequent payments have been made timely which I truly appreciate. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6 2022 I got severe food poisoning from Gallagher Bassetts insured. The restaurant ignored me as did corporate until I offered a lawsuit. Gallagher did the same, won't return calls and told me they would likely deny a claim without a stool sample to prove food poisoning. Meanwhile I have proof their insued ingored me for months and dragged their feet. They never asked for a sample so how can I prove it? When I filed a BBB report against their insured that was ignored too. The BBB, in its response suggested legal action. I'm looking for a settlement sine gallagher Bassett and their insured deliberately dragged their feet to run out the clock and ignored me. Even today, the supervisor ***************** promised me a call back within one hour. That was 6 hours ago. Shame on this company and their sorry excuse for customer service. Apparently the only way to get what is owed is to hire an attorney to prove what I already gave yo gallagher Bassett. I have offered ********* I have been ignored.

  

  Business Response

  Date: 12/07/2022

  Gallagher Bassett acknowledges receipt of Ms. ******* consumer complaint.   We apologize for the delay in the communication back to *****************  The investigation was ongoing since the claim was reported to Gallagher Bassett on September 13, 2022, however we should have provided **************** with more regular updates on where we were on that investigation.  We can confirm that the remaining documents we needed have been recently received, and our  investigation is completed.  A final liability determination was made and communicated to **************** on December 2, 2022.  We value her customer feedback as an opportunity for us to improve and apologize for your frustration on this matter. 

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18485254
  
  I am rejecting this response because:  When I spoke to the supervising claims adjuster and let her know ********* and Gallagher Bassett did not ever ask for a stool sample to prove food poisoning, she asked me what settlement I would desire.  I simply wanted enough to cover the days losses, a family reunion and a trip to the theme park.  She said she would get back to me within one hour, that was a week ago and then I received a denial letter yesterday.  Gallagher Bassett and their employees behavior was disastrous and I still demand a settlement for injuries.  ********* and Gallagher Bassett deliberately dragged their feet and delayed response.  If they fail to respond then I will bring them both to court, which will cost much more than a small settlement of $750 for my days losses.  This is a conservative estimate.  Based on the deliberate avoidance of me from ********* and Gallagher (and the paperwork to prove it), you look pretty bad and unethical. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/12/2022

  Gallagher Bassett understands **************** has been reaching out to Gallagher Bassett in an effort to resolve this matter and did not receive the proper response or acknowledgement.  After the initial complaint, we spoke to **************** on 12/2/22 to reaffirm our position of liability.  Gallagher Bassett then followed up the conversation in writing sent directly to *****************  Gallagher Bassett apologizes for any initial delays but we have finalized our liability position and communicated it both verbally and in writing.  We strive to provide the best customer service to all of our customers and we again apologize for our initial delay in responding and professionalism. 

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18485254
  
  I am rejecting this response because:  Time and time again you wasted my time.  Your representatives ignored me and never returned ONE CALL.  I have nothing more to say to this joke of a company.  Irresponsible. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/16/2022

  Gallagher Bassett once again apologizes for any delayed acknowledgements, responses and recognizes your sentiments with the handling and disposition of this matter. As previously communicated, our investigation into this matter has concluded and our liability position remains.