Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  500 Victory Rd Quincy, MA 02171

  
• 

  Arthur J.Gallagher & Co.

  500 Edgewater Dr Wakefield, MA 01880

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  1150 Main St Concord, MA 01742

• 

  Arthur J. Gallagher Risk Management Services, LLC

  42 Weybosset St Ste 500 Providence, RI 02903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher Bassett was supposed to send me a check for $150 to repair or replace shoes that were broken in one of their restaurants this is going on over a month ago now the check never got here and they never reissued another one I demand this this check be sent three day certified mail the claims adjusters unprofessional and she will not follow through and we had a recorded statement of her stating she was going to have the check sent she claims the check was sent several weeks ago and it never arrived they won't reissue another one they're lying

  

  Business Response

  Date: 09/22/2022

  Ms. ********** settlement check was issued on 8/30/2022.  The check was mailed to the address on file.  ********************** reached out to Gallagher Bassett on 9/6/2022 to confirm the check was sent.  The assigned adjuster confirmed the check was mailed and that it takes **** days for the check to arrive. At that time, we learned ********************** was going to be out of town and didnt want the check sitting in her mailbox. ********************** called on 9/12 and advised she hadnt received the check. During that call, the adjuster determined that we had the wrong zip code.  Gallagher Bassett apologized at the time of that call for delays and the fact we had the wrong zip code,which is what delayed the receipt of the check.  Gallagher Bassett confirmed that ********************** was informed that a stop payment was required before we could re-issue another check.  An overnight check request was submitted 09/22/2022.  The Gallagher Bassett Branch Manager did speak with **********************  on 09/22/2022 and was able to confirm the challenges with her mailing address.  She expressed frustration about how the process was handled, but she was thankful to hear from someone in management.  ********************* was satisfied with Gallagher Bassetts steps to bring this to resolution and agreed to call the Branch Manager directly in the future if she has any further questions or concerns.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident on July 5th 2022 a **************** truck turned into my car while we were at a stop light. I was in turning lane to right and he was going straight. My claim number is #*********. I have been in contact with ******************* resolution manager in biggening. Then nothing sent emials and left voicemails. She has not gotten hold of my insurance to resolve this either. I have filed complaints to her supervisor *********************** also. All I want is to get answers from Gallagher or my insurance Esurance. I also filed a complaint through here towards esurance too. This has been ongoing for over 2 months and I can't get answers from either party. I would so appreciate help in getting this resolved. thank you,*************************

  

  Business Response

  Date: 09/22/2022

  Gallagher Bassett apologizes for any delays in the handling of **************** claim. An offer was made to ****************  which Gallagher Bassett feels is reasonable based on our investigation of the claim. **************** has not accepted our offer and has elected to utilize their own auto insurance carrier.  **************** has had some trouble in communicating with their own carrier so she requested that the Gallagher Bassett Resolution Manager call her carrier.  Gallagher Bassett has reached out to her carrier she requested and they have not been responsive to us either. 

• Initial Complaint

  Date:09/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher Bassett Claim No# ***-001968 was being handled by *********************** Resolution Manager Gallagher Bassett used ***************** Adjusters ***********************. Gallagher Bassett, *********************** and *********************** created and offered to Claimant a altered release Husband and Wife for signing. Said release was the joining with party who there was no contract between or filed by to Gallagher Bassett for settlement. Said altered release created by Gallagher Bassett *********************** was a release of liability for both property damage and personal injury or other mantel harm caused by the accident occurring on June 1st 2022. note: All contracts and claims belong to claimant ***********************, this is supported by information provided by Penske Truck and document and papers created as a order to resolve of these claims by the respected party's, Gallagher Bassett and claimant ************************Claimant rented Penske Truck for a one way trip in which truck suffered engine failure which led to personal property damage which did infect caused mental stress, anger, depression, anxiety, hurt, stress and other forms of depression moving into a new home in the *****************, ****************. Gallagher Bassett Women name unknown calls and speaks to Claimant stating that she is in Gallagher Bassett personal injury department and would be dealing with said claim while also stating that company does not pay those specific damages in person property claims, Claimant insist that language be removed from release Claimant is not to be tricked or forced into entertaining a release or any contracts with a 3rd party Wife who has no contract nor claims, note: *********************** confirmed and identified that the release had specifically been altered in this matter which claimant rejects. Claimant sent a counter offer which does not add or remove of any contracts or claims made by *********************** no response.

  

  Business Response

  Date: 09/27/2022

  This matter involved a Penske Truck Leasing load Swapclaim.  The damages to ****************** possession occurred when the insureds truck broken down and the moving company reportedly damaged the items during a swap to a new truck.  Gallagher hired *************************** ***** to meet with **************** and to inspect the damaged items.   Most of the damaged items being claimed are wood, and *** believes most of them can be compensated for with an appearance allowance.  *** had worked with *************** and came up with a settlement range.  Gallagher Bassett provided **************** with an offer within that agreed range in exchange for a signed release.  **************** requested that we alter our release and made additional demands of additional funds.
  
  Gallagher Bassetts claims team has attempted to contact *************** on 9/1/22, 9/8/22 and 9/20/22 in hopes of discussing settlement. Gallagher Bassett was able to make contact with **************** on 09/21/2022 and was able to reach an agreed figure.  A settlement check was issued on 09/21/2022 and was mailed to the address we have on file. 

  Customer Answer

  Date: 09/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a trucking company based out of *****. On 3/08/22 one of my Semi trucks was rear ended by another semi truck. My truck was a total loss! I provided police reports and all documentation that i was asked to provide including lost revenue to my company! After 14 weeks, my property damage was settled, but nothing has been resolved as far as my lost revenue. The company had their own outside party come up with amount for my lost revenue and I have that document , but my calls are not returned! claim number 009478-000494-AD-01. I had several adjusters and one adjuster twice! This adjuster has returned my call once in six months! I feel that the company is acting in bad faith and they are causing. irreparable harm to my business!

  

  Business Response

  Date: 09/02/2022

  
  Gallagher Bassett Branch Manager, *************************, spoke to **************** on 8/29 to discuss his concern and explained the next steps in the process.  Resolution Manager ********************* called **************** on 8/29 as well and apologized for overlooking his claim for downtime and explained that she will be working on securing client approval to address the additional claim. She confirmed his mailing address as well.  On 8/29, ***** sent the information needed to our client for approval and we will follow up with **************** as soon as it is received. 

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17789073
  
  I am rejecting this response because:The business did respond as stated, but the forms that were sent are incorrect! Ive called several times and I have sent several emails to get this resolved with no response from the business!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/23/2022

  A release was sent to **************** by email on 9/2/2022 for full and final settlement of this matter.  On 9/7/2022, the handling Resolution Manager ********************* spoke with *************** regarding the wording of the release.  On 9/8/2022, **************** returned the executed release.  Prefunding of the settlement amount was secured from the client on 9/20/2022 and the check was mailed to **************** on 9/21/2022 to conclude the claim.

  Customer Answer

  Date: 09/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The branch manager, was very professional and handled my claim in an expedited manner!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, **************************************************** *****, ** for an oil change. The technician told me that everything was fine and there were no leaks. 34 miles later my engine locked up leaving myself, my Army veteran husband, and his service dog stranded on the side of the road. We had the vehicle towed to our home, and the next day the DM came out and took pictures. My husband also took pictures showing that the oil had been significantly overfilled. I was given a claim number and told to contact the insurance. I have called nearly daily and left voicemails for the adjuster ***** who has not returned any of my calls. My vehicle had no previous issues and I'd sitting useless in my driveway while I'm still having to pay for it.

  

  Business Response

  Date: 08/29/2022

  Dear ****************,
  
  We apologize for any delays in the handling of your claim.  Your claim has been assigned to Resolution Manager ***************************************  It is our understanding she has been in contact with you. ******* has assigned an *********************** company ****** to inspect your vehicle in order to determine the cause of the engine issues.  We will of course share those results and update you as soon as possible concerning your claim.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by ************************* that I was receiving a check for $4300.That was back in the beginning of June. I never received it so I had to fill out a notarized letter stating I never received the check.On the letter that was getting notarized had an address on it so that the address I mailed it too.I let the company know I sent back the letter.They told me almost two weeks after they never received it and that address on the letter was incorrect!? Then proceeded to give me another address did everything I had to do again and I have still not received a check.

  

  Business Response

  Date: 08/31/2022

  Gallagher Bassett is in receipt of **************** complaint.  A review of her file shows that she is represented by counsel for her injury. For that reason, contact was made on 08/29/2022 with ************** attorney.  We apologized for sending the affidavit to the incorrect address and the delay that occurred.  We did show that the check had been issued correctly.  **************** attorney confirmed that his client had received the check in question and that had received the necessary funds.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher Bassett is who has been issuing my paychecks due to being on workers compensation. They are the adjusters. My first issue occurred with my checks being sent by mail and getting lost. At this time I did not know direct deposit was a option. I went almost over a month without being paid. Still having to make doctors appointments and therapy appointments. When one of the checks arrived I took it to my bank. Only to have it bounce back due to someone putting a stop on the check. The matter was resolved after speaking with a company rep. I was also informed I can set up direct deposit. I was sent a direct deposit form in the mail. I filled the form out with all of my bank info on it. Paid 27$ for registered 1day mail. When tracking it days later it said delivered. I sent the adjuster a email asking to confirm the form was received. The adjuster then told me he wasnt sure and to send in another form. The form was sent to me and filled out. I didnt have another form to just fill out. I went as far as to call my company for assistance and both parties told me I should fill out another form. I then asked if it was a online method because I am no longer comfortable continuing to send all my bank info in through the mail. Only for it to get lost. I still have not gotten any reply or update as if my emails are getting ignored. This company does not care about peoples livelihood which I guess is to be expected from a company. When I asked who I can make a formal complaint or grievance to. I was told they just didnt know and couldnt tell me. All while not being paid any mileage for appointments or any hrs for appointments.

  

  Business Response

  Date: 08/30/2022

  Gallagher Bassett apologizes for the inconvenience this situation has created.  The Branch Manager of the branch where Ms. ******* claim is being handled spoke with **************** on 08/25/2022 to discuss Ms. ******* direct deposit request.  In the conversation on 08/25/2022, the Branch Manager was able to identify the information that was needed to proceed with the direct deposit request. **************** provided the information on 08/26/2022 which was sent to the correct department.  Confirmation was received on 08/29/2022 that Ms. ******* claim is set up for direct deposit and that future payments would be issued to her via EFT rather than paper check. 
  
  The Branch Manager confirmed that **************** was aware that the direct deposit situation the situation was resolved.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was involved in a ********* comp claim on 6/16/2022 under ESIS on July 1, 2022 his claim was transferred over to Gallagher Bassett and he was assigned to Senior Claims Manager *********************************. We didn't obtain ****'s claim number until the week of August 1, 2022 and the on-line claim information that he wasn't able to obtain any information regarding his claim. I called Corporate 8/11/2022 to have my complaint escalated and on 8/12 after weeks not hearing from *******, *****, or Gabe my husband receives a call he is denied benefits. I am livid as her tone and language was completely unprofessional and should be addressed. I am going to make this complaint go very high as no one should have to deal with this type of service. Unbelievable the treatment he received and know we have bills that have mounted because of this and he was out of work for 6 weeks with NO PAY!!!!!

  

  Business Response

  Date: 08/23/2022

  Gallagher Bassett apologizes for any delays or inconvenience that your husband may have experienced during the handling of his claim.
  
  The claims administrative services for Mr. ***** employer changed from ESIS to Gallagher Bassett effective 7-1-22.  While the transfer took place at that time, Gallagher Bassett did not have full access to the claim material until 7-26-22.
  
  We do see where messages were left on 8-4-22 and 8-11-22.  The assigned claims ******* was able to speak with ************ on 8-12-22.  During that call, ************ was advised of his claims disposition.   Should ************ have any additional questions, please have him reach out to the Manager, ******************* at ************.

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I thank you so much for such a quick response.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not return my emails or phone calls, its been over a month since I last heard from them and two months since the incident took place. My daughter (a toddler) is part of a workers comp claim and I simply want an update on the case, mileage reimbursement, and to make sure bills are getting paid. Ive submitted everything they need multiple times to multiple people and yet still cant get replies back.

  

  Business Response

  Date: 08/15/2022

  Gallagher Bassett has made contact with the ************ on 08/11/2022.  At which time we address all of her concerns and documented claim notes. Gallagher Bassett also called ************ on 8/12/22 to follow up to ensure all outstanding issues have been resolved, leaving a voicemail for any further inquiries.

  Customer Answer

  Date: 08/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/05/2022, I was sitting at a traffic light waiting for the light to change. A commercial vehicle turning in from the main road hit me. An insurance claim was filed with the companys carrier the following day on 07/06/2022. I was informed someone would follow up with me and contact my collision center to have the damages repaired. However, no one has reached to follow up with me regarding my claim. I have made several attempts (more than 5) to have an adjuster to reach out about the damages, but keep being dismissed and getting the run around about receiving a call back from the adjuster.

  

  Business Response

  Date: 08/04/2022

  Unfortunately, the claim was originally reported as being associated with a client who no longer is handled by Gallagher Bassett on 7/6.  After an internal investigation, the correct client was identified and claim number 014819-000120-AD-01 was established. ********************* communicated the same to ******************** on 7/29.  ***** communicated with ******************** again on 8/2 and arranged for an appraiser to inspect her vehicle.  The completed estimate was received on 8/3 and shared with ********************.  A check for the damages in the amount of $3,080.63 was sent as well.  If the selected repair facility identifies additional damages, ******************** should notify the appraiser and ***** for a re-inspection. ***** also advised ******************** to contact her once a repair facility is located to discuss a rental vehicle. 

  Customer Answer

  Date: 08/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Should there be any concerns regarding the agreement stated on the business end, I will reach back out in the future. I appreciate your assistance with getting this matter resolved. 
  
  Respectfully,
  
  *********************************