Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  233 W Central St Natick, MA 01760

• 

  Arthur J.Gallagher & Co.

  470 Atlantic Ave Boston, MA 02210

  
• 

  Arthur J.Gallagher & Co.

  59 Main St Fairhaven, MA 02719

  
• 

  Arthur J.Gallagher & Co.

  300 Centerville Rd Warwick, RI 02886

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint against *** Ex for damaging my property in september 2024 the claim was assigned to gallagher bassett to act as the adjuster. as of today january 28, 2025 my adjuster (****** ******) has not returned any of my calls nor provided any update on the status of my claim

  

  Business Response

  Date: 02/07/2025

  Gallagher Bassett would like to thank Mr. ***** ******* for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of the inquiry, we followed back with Mr. ************** confirming that the repairs have been completed along with other work completed on his lawn.  On February 7 we agreed on a value of the damage to repair the ruts by e-mail and confirmed a check has been requested to his attention to compromise this claim.  Should you have any further issues, please do not hesitate to contact us. 

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, and trust that the check will be mailed to me within 10 business days as promised.
  
  Sincerely,
  
  ***** ************

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** June 2024 a *** Ex truck damaged and destroyed some trees in my yard. I immediately called Fed Ex to speak to a supervisor. The claim was sent to Gallagher ******* Services. My sister ** law heard the truck hit something in the yard. She did not get to the area in time to see it. It was the only delivery and only truck in the yard that day. ******** ******* is the claims manager. She has been non responsive and when we have had contact she is rude and dismissive. My witness has made several attempts to to contact her. She will not return calls. We are going to 7 months. This is not a large claim. They are trying to ignore me so I give up.

  

  Business Response

  Date: 03/18/2025

  Gallagher Bassett would like to thank Ms. *******  for  bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of this inquiry we reached out to Ms. ******* and was able to make contact with her on March 12th, After a discussion of the loss  and value of the trees that was damaged this claim was compromised as a disputed claim . A settlement check was issued on March 12th to ************* . .  Should anyone  have any further issues, please do not hesitate to contact us.

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, ************************************************** **********, ********* around 12:30pm when a sign fell on my shoulder kinking my *********** & i literally saw stars. I reported the incident at the front desk. On Sept 12, 2024 I was notified by ****** ***** that they have accepted liability of costs for my recovery from the incident. CLAIM#************ On Oct 14, 2024 I mailed ****** all the papers & invoiced, to date, as he'd requested .All of my calls, left messages, to GallagherBassett have gone unreturned. (I left msgs on 11/6/24, 11/11/24, 12/16/24, & 1/7/25.)GallagherBassett is not returning my calls. The invoices for my medical are, to date, at $1719.35. Many of the paid invoices I submitted on 10/14/24 were sent to my providers claiming they would not pay them...I'd already paid them!I don't know what else I can do to encourage a settlement.The business card Menards gave me on the day of the incident has different name & address then the actual correspondence:Gallagher Bassett Services ********************************************************************* ************

  

  Business Response

  Date: 02/06/2025

  Supervisor ***** ****** spoke with Ms. ****** (and Ms. ******* daughter, ******) on 2/4/2025.
  Ms. ****** was advised that since this is a liability claim, the medical expenses are not paid as they are incurred, and that the medicals will be included in any settlement or resolution of the claim. Ms. ****** continues to receive medical care and will continue to send the invoices so they can be considered upon completion of treatment and resolution of the claim. The claimant requested that future communication be done via email. Ms. ****** appreciated the call and explanation as to the claims process. She will continue to keep us informed as to her medical treatment.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was supposed to handle a injury claim I provided the information the representative asked for and the company required me to keep made an appointment for a tetanus shot missed a week of work due to the Injuries and was told not to come back for an additional week only to reach out to be offered a $50.00 gift card I reported the person and emailed her to escalate my complaint the person seems like she wanted to make it difficult to resolve the issue asking for items that company never ever asked me to retain

  

  Business Response

  Date: 01/14/2025

  Gallagher Bassett would like to thank ***** ***** for bringing this matter to our attention.  We view this feedback as a valuable opportunity to improve our overall service.   We apologize for any inconvenience you may have experienced regarding your claim.   As you discussed with ******** ****** on January 9, 2025, we have reviewed your claim and require additional documentation to consider a different offer than what has been previously made.  Once this information has been submitted, ******** will immediately work with you to resolve any outstanding issues to bring resolution to this claim.  Thank you in advance and we look forward to speaking with you further.   
  
  

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an order from ***** that I ordered online. ***** Driver backed into our trailer and damaged it. The delivery Driver took off without coming to the door stating he hit our trailer. I seen the ***** driver back right into the trailer. A claim has been filed with Gallagher Bassett, manager ******** *******. I will email ******** to get this taken care of and fixed and there is no response. I have emailed ******** around 5x with no response. Called and left multiple messages on her voice mail no return call. Called the branch and every time they state she is out of the office, on the phone or some excuse why we can't talk to her. This accident happened on 10/31/24 and going on 2 months with nothing repaired, since fishing season is here i would like to use this. This was ***** issue that damaged our property and Gallagher Bassett doesn't take care of the damage. I would like this fixed ASAP

  

  Business Response

  Date: 01/03/2025

  Gallagher Bassett would like to thank ****** and ******** **** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of your inquiry the Resolution Manager, ******** *******, followed up with ******** **** by e-mail on January 2nd concerning the claim.  After discussion and documentation on the electric **** as well as installation, a settlement amount was agreed upon and a check was issued on January 2nd to resolve your claim. Should you have any further issues, please do not hesitate to contact us. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22737633
  
  I am rejecting this response because:
  I still havent received a check from them in the amount that ******** has stated, since I have hard such a hard time reaching out to her Im not confident that I will receive the check that was sent
  Sincerely,
  
  ****** And ******** ****

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my ankle. Last xray showed minimal healing With soft tissue damage and swelling. ** ordered mri. Doppler study and physical therapy. He suspects blood clots and damaged ligents and/or tendons. GALLAGHER BASSETT refuses this because the want fce done. They didn't respond to Virginia wc so now I have to go 4 month with no care or treatment and no income

  

  Business Response

  Date: 12/31/2024

  Gallagher Bassett would like to thank Ms. ******* for bringing this issue to our attention. We consider feedback as an opportunity to enhance our services. We confirm that we have received Ms. ********* request concerning her Functional Capacity Evaluation (FCE) and medical treatment. Ms. ******* was under the care of an orthopedic specialist, who recommended the *** to assess her work restrictions, and has since stopped treating Ms. ************** An alternate doctor was provided, and ************ first appointment was on December 20, 2024.  We have requested the medical records and have communicated directly with Ms. ******* on December 30, 2024 to review the current status of her claim, that we have requested records from the current medical provider, and that we are in the process of scheduling the **** We will update Ms. ******* on this matter again by the end of next week.

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to formally file a complaint regarding the lack of response from **************** company following an incident in which a ***** vehicle struck my parked car. Despite having filed a claim with their insurance company and multiple attempts to contact them, I have not received any responses or assistance regarding the damages to my vehicle.The facts of the incident are as follows:***** driver hit my parked car and caused noticeable damage to the rear bumper I have gathered video to confirm the details of the incident.I filed a claim with **************** company on 12/11 Since then, I have made several attempts to contact their claims department by [phone, email, etc.], but [no response or unhelpful responses] have been provided. It has now been over one week and I have yet to receive any meaningful communication or payment for the ********** a result, I am requesting your assistance in ensuring that **************** company promptly responds to my claim and compensates me for the damages caused by their driver. I believe that the delay and lack of communication are unacceptable and unfair to me as the victim of this incident.I would greatly appreciate your intervention to ensure that this matter is resolved quickly. Please let me know if you require any additional information to support my complaint.Thank you for your time and attention to this matter. I look forward to your assistance in helping resolve this issue.

  

  Business Response

  Date: 12/30/2024

  Gallagher Bassett would like to thank ******* ******* for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of your inquiry, we see that the Resolution Manager did make contact on December 20th.  At that time an appraisal was requested to confirm the amount of the damage.  The appraisal was received on 12/26 confirming the damage amount.  A check was requested on 12/26 directly to Mr.  Hilowle for the amount of the appraisal. We also e-mailed a copy of the appraisal to Mr. ******* to provide to a body shop of his choice.  We also reached out to Mr. ******* by phone on 12/26 leaving a message that the check was being issued   and the supplement process. If additional damage was found.  Should you have any further issues, please do not hesitate to contact us. 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a claim with Gallagher Bassett. The person I have been working with ***** ***** has been VERY UNPROFESSIONAL with communication. I have also tried to go above her for her supervisor TONYACARR. I have sent over 4 emails, left 4 voicemails for TONYACARR and have spoken to ***** to have a message passed along -4 times. 12 attempts to get a phone call from a supervisor???? VERY UNACCEPTABLE BUSINESS ETHIC AND COMMUNICATION ACROSS THE BOARD. Would like a call from the highest managerial support.

  

  Business Response

  Date: 12/30/2024

  Gallagher Bassett would like to thank Mr. ******** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  We acknowledge your customer service concerns regarding delayed responsiveness. We are confident your customer service concerns were addressed upon recent communication with Management. We are happy to see the claim has been resolved as of December 27, 2024, and a release of all claims has been e-mailed to your attention. Once the release is received,payment will be issued.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a workmens insurance company who will do everything they can to try to get out of their job. They will withhold pay without reasoning, tell you that they're paying you too much then when you do the math and tell them they're paying you too little they argue then find out they're not paying you enough, they don't do their duties as a ********* comp insurance company should, like provide you with the tools to heal properly or get back to work, they expect you to be able to do the work at home by yourself without providing any equipment or means to do so. They don't reply to emails or text, they don't call back, they don't respond to voicemails, they have changed my adjuster 3 different times. They need to pay me like they should, stop holding my **** checks without reasoning, I was supposed to be paid today. 12/04/24. They need to act professional and do their **** job. I've been doing all that has been asked and required of me up to this point, they're supposed to go off my surgeons recommendations and haven't. They're extremely unprofessional and don't do what's required of them.

  

  Business Response

  Date: 12/10/2024

  Gallagher Bassett apologizes to Mr. ******** for failing to respond to his inquiries timely and prospectively all inquiries will be responded to within 24 hours. Gallagher Bassetts resolution manager has been in communication with *********** on Thursday, December 5, 2024, answering questions regarding the weekly disability and medical benefits.  Should you have any further issues,please do not hesitate to contact the resolution manager or supervisor.  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle was side swiped by a driver in a rental car (Enterprise) on September 16, 2024 insured by Gallagher Bassett.We filed a claim with Gallagher Bassett the next day. Although we filed a police report we were told one was not written because it was just property damage and no injuries.We have pictures from the scene, as well as a recorded statement from the other driver accepting fault to our ********** the 66 days since we filed that claim we have been handed off to two different claims adjusters and none of them will call us back.The goal is obviously to prolong the process and wear us down.We sent ********* *******, pictures, report number for the report we filed, statement, driver licenses, insurance cards, estimate, and everything she asked for. Radio silence for a month.Then we got ******* ********** because ********* quit? Then ******* needed us to send her everything again. Radio silence. Not returning calls or emails. This company is a scam of the worst sort. 66 days since accident. NOTHING. No adjuster. No nothing. Highly recommend working through own insurance and meet with a lawyer. They have been helpful with giving us BBB complaint info, state regulatory and AG complaint lines as well. Drag them if you have to work with them. The business model appears to be delay, delay, delay, and then hopefully never pay.Damages are 4500. And crickets.

  

  Business Response

  Date: 11/26/2024

  Gallagher Bassett would like to thank Mr. ****** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Gallagher Bassett recently contacted Mr. ****** and explained our investigation into coverage and liability have been determined. A copy of the estimate has been received and the claims process explained. The adjuster is issuing the initial payment today to bring the file to resolution.