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Business Profile

Marketing Programs

True North Loyalty Savings Zoo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been charging $23.87 to my church's account card Ministerio La ********* del ************ Cards *9324. This has amounted to $572.88. This is not an authorized charge, we have no idea of what is this and what this company does or why are they charging our non for profit church's account. When I look in the web I see the numerous complaints of this company for the same reason. It's unbelievable they have even charged an account of a church for their scams. We request an immediate refund of these charges and to immediately stop charging again our account.

    Business Response

    Date: 12/04/2024

    December 4, 2024

    BBB of Chicago & Northern IL
    **********************
    Suite 2000           
    *****************
    Email: ***************************************************************************************

    Re: ****** ******
    Complaint ID: ********


    Dear *** or Maam,

    This letter in in response to your recent correspondence regarding ****** ******. **************************************************** provides administrative services for the Savings Zoo program, including billing and customer service. The ********************** Zoo program provides members savings of up to 50%at various retailers and on services locally and nationwide. We are confident the following information will be beneficial and answer Mr. ******* questions and concerns.
    **************************************************** did not participate in the marketing or enrollment processes of the program; however, we can offer the following details concerning Mr. ******** enrollment facilitated by True North Loyalty, LLC. On March 24, 2023, Mr. ****** initiated a phone call to inquire about a specific product. At the conclusion of this call, an Interactive Voice Response (IVR) system extended an invitation for him to enroll in the Savings Zoo program. To authorize his enrollment, Mr. ****** provided his name,address, and phone number. Additionally, he supplied his credit card information to finalize his enrollment in the program. Mr. ****** was made aware that he would incur a promotional membership fee of $3.99 for the initial fifteen days, automatically followed by a monthly membership fee of $23.87 if he did not follow the cancel the program.

    On April 11, 2023, Mr. ******** trial period in the Savings Zoo program concluded, resulting in a deduction of the standard monthly membership fee of $23.87 from his **** card. Since the initiation of the program, ********* was billed for 20 monthly membership fees, as he did not reach out to customer service to terminate the membership. Following Mr. ******** inquiry on December 2, 2024, the Savings Zoo program was promptly cancelled. Consequently,no additional charges will be applied.

    Mr. ****** is ineligible for a refund of the membership fees associated with the Savings Zoo program, as he provided authorization for his enrollment in the program. The customer service contact number can be found next to the monthly charge listed on Mr. ******* **** statement. Should he have had any inquiries regarding the charge, customer service was available to assist.If Mr. ****** wishes to review the call during which he authorized his enrollment, he is encouraged to contact me at the number provided below.

    If you or ********* have any questions, please dont hesitate to reach out to me at the number below. I will be happy to assist.

    Sincerely,

    ****** *****
    Customer Service Resolution Specialist
    ************

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came across savigszoo unintentionally when I called the 800 number on the back of a store gift card to check if it was still active. I was told it was not but that they were going to offer me a $100 gift card to be used at a number of different retailers. And that I only had to pay a few dollars to have the card shipped to me. I was a bit uneasy about it but because the number called was on the back of a well known clothing retailer, I wasn't concerned until they started rambling off all these other things they wanted to offer me which I said no to. Then I got transfered to someone to verify everything and they asked for my debit card info and address again. This is what really alerted to me that something felt off and I hung up I was originally charged in February, 2024 for the small amount they said it would be to send me a $100 gift card in lieu of a retail gift card that I called the number on the back for to see if it was still good. I disputed it and my bank took care of it. Now again on March 25, 2024 I see a pending charge for $23.87. I have no idea what for, I disputed this as well with the bank. I have tried calling the 800 number from the bank charge and don't get anyone. I entered their support contact form and it will not submit. I receive an error. I called their other number and left a message of what I want to them to as to delete any account they have for me and to delete all the data associated with it.

    Business Response

    Date: 04/09/2024

    April 9, 2024

    BBB of ******* & Northern **
    *********************************
    Suite 2000           
    *******, ** 60611
    Email: **********************************************************************************************

    Re: *************************
    Complaint ID: *********


    Dear Sir or Maam,

    This letter in in response to your recent correspondence regarding *************************. We are confident the following information will be beneficial and answer Mrs. ******** questions and concerns.

    The Savings Zoo program is owned and provided by True North Loyalty, LLC. ********* **************************** **** provides only administrative services to True North Loyalty LLC for its Savings Zoo program,including billing and customer service. The ********************** Zoo program provides members savings of up to 50% at various retailers and on services locally and nationwide.
    ********* **************************** **** was not involved in any marketing or the enrollment of the program, but can provide the following information regarding Mrs. ******** enrollment by True North Loyalty, LLC. On February 4, 2024 ******************* called to inquire about a product over the phone.  At the end of the call regarding the product, an offer was made to her by an IVR to enroll in the Savings Zoo program. In order to authorize enrollment ******************* provided her name, address and phone number. To complete her enrollment, she provided her credit card information and authorized enrollment into the program. ******************* was also informed she would be charged the $3.99 promotional membership fee for the first fifteen days and $23.87 monthly membership fee each month if she continued her enrollment in the program.

    On February 22, 2024, Mrs. ******** trial period in the Savings Zoo program ended and the regular monthly membership fee of $23.87 was debited from her **** card. ******************* was charged the monthly membership fee in February and March 2024, as ******************* never contacted customer service to discontinue the membership.  Although both debits of $23.87 for February and March were disputed and returned to Mrs. ******** **** card (as well as the $3.99 promotional membership fee), the Savings Zoo program itself was not cancelled which caused the reoccurring debit to draft to her account in March 2024. Upon receipt of Mrs. ******** inquiry, the Savings Zoo program was cancelled effective immediately. Due to the cancellation, no further billing will occur and no information is shared with the credit bureaus regarding the membership.


    The customer service number is ************, which is provided along with the charge on her bank statement,and we are open Monday through Friday from 8am to 5pm central standard time.The Savings Zoo website is owned and operated by True North Loyalty, LLC,however we have escalated the details that ******************* provided surrounding her experience with the website to them for resolution. 

    If you or ***************** have any questions, please dont hesitate to reach out to me at the number below. I will be happy to assist.

    Sincerely,

    ***********************
    Customer Service Resolution Specialist
    ************

    Customer Answer

    Date: 04/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The representative repeatedly stated there would be no charges to my account. There was an immediate charge to my account.

    Business Response

    Date: 12/04/2023

    December 4, 2023

    BBB of ******* & Northern **
    Attn: Customer Relations Team
    ********************************************************************************
    Email: **********************************************************************************************

    Re: ***********************
    Complaint ID: ********

    Dear Sir or Maam,

    This letter is in response to your recent correspondence regarding ***********************. We are confident the following information will be beneficial and answer Mr. ******** questions and concerns.

    The Savings Zoo program is owned and provided by True North Loyalty, LLC. ********* ******************************* provides only administrative services to True North Loyalty LLC. for its Savings Zoo program,including billing and customer service. The ********************** Zoo program provides members savings of up to 50% at various retailers and on services locally and nationwide.
    ********* ******************************* was not involved in the marketing and enrollment of the program, but can provide the following information regarding Mr. ******** enrollment by True North Loyalty, LLC. On November 20,2023, ****************** called to inquire about a product over the phone.  At the end of the call regarding the product, an offer was made to him by an IVR to enroll in the Savings Zoo program. Upon review of the phone call, in order to authorize enrollment ****************** verbally provided his name, address and phone number. To complete his enrollment, he provided his credit card information and authorized enrollment/billing into the program. ****************** was also informed he would be charged the $3.99 trial membership fee for the first fifteen days and $23.87 monthly membership fee each month if he continued his enrollment in the program.

    On November 20, 2023, Mr. ******** trial period in the Savings Zoo program began and he was charged the $3.99 trial fee. Shortly after Mr. ******** enrollment on November 20, 2023, he contacted Savings Zoo customer service and requested to cancel the program. Per Mr. ******** request, customer service cancelled his ********************** Zoo program. Because of the cancellation, no further charges have occurred.  

    Although ****************** authorized enrollment and billing into the Savings Zoo program, an exception has been made. A refund of $3.99 trial fee has been credited to Mr. ******** MasterCard. ****************** should allow 3 to 5 business days to see the reflection to his MasterCard.

    If you or ****************** have any questions, please dont hesitate to reach out to me at the number below. I will be happy to assist.

    Sincerely,

    ***********************
    Customer Service Resolution Specialist
    ************

    Customer Answer

    Date: 12/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

True North Loyalty Savings Zoo is NOT a BBB Accredited Business.

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