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Business Profile

Solar Energy Contractors

Semper Solr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Semper Solr in August 2023. They originally promised a November activation date. Their attorneys kept asking questions that did not relate to me. For instance, I don't live close to a golf course but was required to their ridiculous questions in the affirmative to get to the next phase of the project. There were dozens of no-shows, dozens of follow up calls, and dozens of broken promises to find out how the project was progressing. During the installation, they damaged my home and property as outlined below. - During installation of the panels, the broke a path light by dropping a beam on it. - After the panels were installed, I kept seeing pieces of shingles on the roof and the ground. I asked them to do an inspection. - They installed the charge controller and inverter incorrectly ... not anchored into studs as required by the building code. This was addressed when they moved the inverter and controller to anchor them into studs, but that left numerous holes in my siding. They committed to repair the path light, inspect the roof and seals, and fix the siding. The system is installed and turned on - finally in April - but the damage remains to my home and property. I'm very VERY frightened when I think I have to live with this company for the maintenance part of the contract for 25 years.

    Business Response

    Date: 04/30/2024

    Dear *************************,

    Thank you for bringing your concerns to our attention. We strive to ensure the best possible service and take your feedback seriously. However, it appears there may be a mix-up, as the issues described relate to services we do not offer. We believe your complaint might be intended for another company. We encourage you to reach out to us directly at ************ so we can assist you in resolving this matter or directing you to the appropriate contacts. We are here to help and ensure your concerns are addressed properly.

    Sincerely,
    *******************
    Semper SolR
    ************************************

Semper Solr is NOT a BBB Accredited Business.

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