Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2025, I test drove a 2011 Land Rover LR4, finding minor issues but asked for an inspection since I don't live in state but was refused b/c the business had already completed one with an auto clinic they use. I specifically asked about issues I found, citing electrical, air suspension and timing chain concerns, as they are known to have issues with this model around the 50k miles. I was again met with the comment that an inspection was completed at their auto clinic; was provided an invoice as documentation and told to work with them on the sunroof and thermostat issue since it was on the invoice and not fixed. I picked up the car on 1/27/25 and within 2 weeks was noticing misfires on acceleration and a ticking sound so scheduled an inspection for the earliest appointment available, on 2/18/2025. On 2/16/25 my check engine light came on and usage of the car stopped until I brought to the shop on 2/18/25. Diagnostic discovered I needed a new timing chain, a CV axle and that my entire rear brake line needed to be replaced in addition to other recommendations. I was told there were metal shavings in the oil, which had just been changed by Exotic Motors and that this is something that should have been addressed. I immediately contacted ***** *. at Exotic Motors (EM) that same day to make him aware and try to find a resolution. Initially they seemed willing to work with me on covering the work, then said they'd only cover half if I brought to *******, then said they'd cover the tow and inspection, but ultimately offered to only cover the tow and give me $1,000 plus their discount. Original quote for repairs was >$17k so I contacted the auto clinic EM used and was told no inspection was done on the car, just a visual courtesy check, even though it was on the invoice. These are safety level concerns and should have been properly identified and addressed prior to sale on their lot. EM stopped answering and returning my calls as of 4/2/25.

  

  Business Response

  Date: 06/30/2025

  this is a 15 year old used vehicle the customer put more than 500 miles on the vehicle we had offered to help if we were repairing the vehicle we were not going to pay retail somewhere else she did not like our amount of help and went else where.  Our offer was 100% a courtesy as it had been driven more than 500 miles

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23405831
  
  I am rejecting this response because:
  This business salespersons and staff are liars they gave us a verbal 15/Day 500 Mile warranty that any issues that vehicle had or would arise especially major issues would remedied if surfaced within 15/Days 500 miles whichever came first, issues began with the transmission on the first drive home and the 2nd day the transmission definitely was recognized as defective the car was returned immediately back to the dealer obviously they were hoping that I the customer would not discover known transmission issue within the 15/Day 500 miles.

  The initial submittal has all the details which took place. 

  Sincerely,
  
  ****** ********

  e the purchase in February I had the car no more than 5 days in my possession the vehicle was returned to the vehicle was returned to them at least 6 times.. ultimately they reported back to me that the transmission was failing and that the vehicle needed a new transmission, I told them thats unfortunate but I expect for them to fix it because I had not driven over 500 miles since purchase and had not had the vehicle in my possession more than 7 days, each time I got the vehicle and they claimed it was fixed it never got fixed. They refuse to fix the transmission the window switch mysteriously stopped working and so did the *** now there are all kind of electrical issues since I got the car from them approximately May 10 2025. The car is unsafe to drive and totally not dependable so many issues with this vehicle but the store manager **** refuses to honor the warranty he promised in-spite of the vehicle having over ****** miles I have numerous text messages and witnesses.

  

  Business Response

  Date: 06/30/2025

  there really is not much to say the customer bought a 19 year old vehicle with ****** miles it does not qualify for any 15 day 500 mile implied warranty we fixed several things on the customers list prior to delivery this is an unforseen issue on a old high mile unit 

  

  Business Response

  Date: 07/09/2025

  This to me sounds like a matter for the courts of he said she said, you are saying you were told you had a 15 day 500, I am saying you signed off after that that it did not qualify and that this matter happened long after the 15 days 500 miles.  You need to submit to me something in writing not I was told verbally please

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23405831
  
  I am rejecting this response because:
  Clearly explained and documented, he is a liar and any from the dealership saying they did not give us a verbal 15 Day 500 mile warranty and the dealership put in excess of 250 miles on the vehicle for they drove the vehicle to the transmission shop back and drove it other times that we are unaware of. 
  As our documentation has outlined. Please see our initial complaint and accompanying documentation. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23374366
  
  I am rejecting this response because:

  ***** told me this already more than a week ago already, will you guys be able to provide me with proof that the check to my credit union was issued? And or a tracking number for it? Also the main issue is that I believed Ive been lied to during the process because I was told by ***** that according to your Portal (shipping company) the car was supossed to be picked up on Wednesday last week. Which wasnt true. Trust me I get that you guys are trying to make things right but at also I need honesty and be informed. So please have me a good pick up time so I can be there to release the car and also I need proof that the check has been sent and that Im going to receive my done payment back.
  
  Sincerely,
  
  **** *******

  ar or refund me the money). been reaching to him daily and barely any communication and then finally on april 18th they decided to move forward with the repair, they were supposed to send a check to the shop so they can start the repair process. I reached out to them to get a tracking number or a copy of the check so I can let the shop now when to expect the money and nothing. finally on April 23 they told me they mailed the check but they never game the a tracking number or anything. (Check never arrived) Them on May 2nd they told me that they were going to send another check and gave me a ***** tracking. the tracking worked but said that ***** never received anything. fast forward to May 14th of me trying to get the money they decide to buy the car back which im cool with. Ive been trying to reach out to them daily but no response they haven't paid my deposit back (20k) or even attempt to pay my lender back.

  

  Business Response

  Date: 05/27/2025

  We are trying to get the car picked up our flooring company has issued a check to your credit union and as soon as a trucker picks up the job we will let you know in the next couple days and get you your down payment back unfortunately shipping is not an exact science especially around the holidays

  

  Business Response

  Date: 05/28/2025

  the car will be picked up within 72 hours we will notify you and will get you tracking info within 72 hours

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a 500$ deposit on a vehicle that I was considering purchasing. They informed me that the deposit was fully refundable if we could not agree on a price for the vehicle. I called to say that I would not be purchasing the vehicle and was not longer interested because we could not come to an agreement 24 hours later. It has almost been 3 weeks and I have still not gotten my refund for the deposit. I keep calling and they assure me that the money with be deposited by tomorrow but it still never shows up in my account.

  

  Business Response

  Date: 04/15/2025

  MONEY WAS REFUNDED WEEKS AGO

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23020736
  
  I am rejecting this response because: no amicable agreement has been reached
  
  Sincerely,
  
  ******* ******ar to no avail. The business has made zero effort to remedy the situation or reimburse me for all the additional expense incurred before I can even register the car for use. 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23020736
  
  I am rejecting this response because: No amicable agreement has been reached.

  I have attached photos of the damage discovered. The car is currently awaiting LKQ parts (sub-frame from an auto reclaim center) and new transmission mounts. The oil was replenished by me after being told it had been changed by the salesman; 8 qts. of AMSOIL European car oil, $ ******, repairing the passenger seat back, $125.00. See attached photos

  I have also attached the work order for the transmission mounts and the subframe.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/05/2025

  Thank you for the images, again this was the first I was hearing of it.  I am trying to determine exactly what you are looking for?  Do you want to cancel the transaction and return the vehicle?  Do you want me to pay the repair bill?  You opened up a claim asking for ******** to be refunded without any pictures.  I would love to help but am trying to determine what is the best route to go in your eyes.

  

  Business Response

  Date: 03/05/2025

  I appreciate your frustration and would love the opportunity to work with you towards a resolution, I am a little surprised that this is the first I am hearing of this as General Manager?  Have you only been communicating with your salesman? (who no longer works here) Do you have any type of pictures or documentation that would help me evaluate a proper dollar amount of repair work.  I am confident we can come to a reasonable solution that will appease both of us.

  Customer Answer

  Date: 03/07/2025

  Complaint: 23020736
  
  I am rejecting this response because: I think it only fair to pay for the repairs I've already accomplished and the in-process repair once it is completed as there could be additional charges due to the severity of the damage found on the subframe.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/07/2025

  per my conversation with Mr. ****** on Thursday evening I am reviewing all of the information over the weekend and will get him the dollar amount we are willing to contribute shortly

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22946769
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****

  One of your managers ***** knows about my visit to discount tire to get the treads being 4 mm. I had gotten the chassis code while I test drove the car the day of purchase. Again, I was told the tires were new and almost brand new. All four tires are needing replacement either immediately or in the next months. The 175$ was for a computer inspection by bobs auto lacrosse.

  

  Business Response

  Date: 02/17/2025

  Usually if people are asking for money they will put some sort of upload from the service shop with tire tread, how you measure tread is very subjective on person can read 5 mm while someone else can read 3mm (especially if they are trying to sell you something).  We do not sell any vehicle under 3.5mm of tread which is genuinely considered 50%, so it is hard to believe they need to be replaced immediately.  I also have been informed you picked up this vehicle in person and saw the tread before consummating a deal not sure why you think we should get you new tires.  As far as the chasis fault please send a bill so I can reach out to the shop and verify this is something that could not have happened on your drive home cross state.

  

  Business Response

  Date: 02/17/2025

  What you are saying does not make sense, first if you got the code on the test drive and still purchased the vehicle I am not sure why you expect to now be reimbursed for it, second 4mm is more than half of the shelf life of tires and by no means needs to be replaced anytime soon

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22946769
  
  I am rejecting this response because:
  your service guy had the car and he cleared the code but it still was popping up while I had the car. The problem was that a ride height sensor was unplugged in the suspension. 4mm of tread is almost unsafe especially in ********* weather. 
  Sincerely,
  
  **** ****

   

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******the check for mine, and not to worry I should have it by the end of the week, in 3/4 days. Ofcourse its Thursday and no one calls me, its Friday now and no one calls me so I call in, I ask for ****** and the person says his not there, I talk to **** and he says he will check again if they are ready to write a check, puts me on a 20 minute hold and hangs up. I call again and it goes to voicemail, I call again and front desk operator picks up and says he cannot help me I have to talk to ****, even though that employee is now avoiding **** dont understand how this business can do something like this especially to a previous customer. Its been 3 weeks and I heard multiple reasons, from 1/2weeks, to manager being gone, now the bank has not paid them yet, now no one is answering and of course no one is following up with me. Im going to persue legal action for this business not paying me for my car that they have sold.

  

  Business Response

  Date: 02/17/2025

  We apologize for any inconvenience, we were simply waiting to get paid on the deal by the bank it was an out of state customer that took longer than normal.  Since we have paid you I believe this should be resolved at this point

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****t easy for them to take the car back, even offering to pay for the shipping again. I was told the car would come with safety and emissions. They didn't even try to hide the problems. Just waiting for someone online to s**** over. They wanted me to get a quote from a shop and I did. It needs fuel injectors, timing chain, motor and transmission mounts. 4500 for repairs on a 5k vehicle. They are still giving me the run around forcing me to contact a lawyer. "New management " is what I have read now in other BBB complaints. Yeah, ok. You're obviously running it the same. I emailed the business and got no response, still leaving me to deal with **** who is mentioned in other complaints. Management should have stepped up and done the right thing as soon as they were notified they illegally and knowing misrepresented what this car is sold it with a check engine light with multiple codes!

  

  Business Response

  Date: 02/17/2025

  we do have an agreement with the customer we are mailing out a check today and upon receiving it he will ship the car back to **

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They refunded the money after some grief, but am happy with the outcome.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/12/2025

  deposit was refunded 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22872735
  
  I am rejecting this response because I spoke with ***** from Exotic Motors on Thursday, January 30, 2025. During our conversation, he stated that I would receive the full amount as promised in exchange for signing a letter of agreement stating that neither party owes anything further to the other.
  I also expressed my concerngiven their historythat I might not receive the check. To address this, I made it clear that I would not sign anything until I had received the check and ensured that it cleared successfully. ***** assured me that he would send me a draft of the agreement the following day and would notify me when they had sent the check. However, I have not heard from him or anyone at Exotic Motors since then.
  
  Sincerely,
  
  ***** *****hole could cause the tires to blow. Again, my attempts to contact Exotic Motors went ************* late November 2024, Exotic Motors contacted me regarding an error in the amount they charged and requested an additional payment of $982.32 to receive my license plate. They apologized for the previous negligence and promised to reimburse me for the tires and oil change (approximately $2400) once I paid the additional amount. I paid the $982.32, and provided the required documentation, but have received no response regarding the reimbursement. It is now January 2025, and my attempts to contact the dealership have been met with silence.(I have video from the mechanic if needed)

  

  Business Response

  Date: 02/06/2025

  Exotic Motors is currently trying to solve this issue with Mr ****** We are attempting to come up with a fair settlement for both parties. We will be in contact again with Mr ***** with in the next week. Thank you

   

   

   

   

   

   

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22872735
  
  I am rejecting this response because:  I have not heard from Exotic Motors in the past two weeks following their response on 2/7/25, where they stated they would connect with me within the week. Based on the response they have now provided, my assumption is that they agree to the amount of $2400, as outlined in the documents I submitted. 

  To answer the new response:

  Correct, once I receive the check for the agreed-upon amount and confirm that it has cleared, I will sign the settlement paperwork. Due to concerns about your business practices, I need to ensure the check fully clears before proceeding. Additionally, I require a tracking number once the check has been sent for confirmation. The check must be received no later than 2/25/25 and must be a cashiers check or bank check. If the check does not clear, I will not proceed with closing the case. Once payment is verified and the settlement paperwork is signed, this matter will be considered fully resolved 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 02/17/2025

  If we mail out a check to cover the repairs I am to understand you will close this case and sign off on our settlement paperwork upon receipt?

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 22872735
  
  I am rejecting this response because:

  Hello,

  Im writing to follow up on Complaint ID: ********. It has been over 30 days since the complaint was marked as closed, and I have still not received the refund that was promised.
  As a result, I proceeded to dispute the charge with my bank, and the case has since been resolved in my favor.
  I wanted to bring this to your attention so that you are aware of the businesss unethical practices and can consider this when evaluating their rating.
  
  Thank you for your time and assistance.
  
  Best regards,

  
  *****