Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one pair of compression socks and was sent 6 and being charged for 6 pair. When attempting for return I was sent the following: Hello,Thank you for reaching ****** very sorry to hear about your decision to return your order. Don't worry, I can help you with that.We only accept and process returns at this address:*********************************************************** To ensure a smooth return process and expedite your refund, kindly email us these necessary details:1. The tracking number for the returned items. Please note that returns lacking tracking numbers will not be accepted by our fulfilment house.2. The number of unopened packs of item/s you are returning. This information will assist our fulfilment team in promptly processing your return.Please securely repackage your product. Ensure that the tracking number of returned items is provided via email within 30 days of receiving your order, and note that we only accept returns for unopened boxes in their original ************* can expect to receive your refund within 7 working days after the items have arrived with us and we checked if they are eligible for a refund. The refund will be credited back to the original payment method used for the order.Please note that:(a) your returned shipping fees will not be refunded;(b) the original shipping fee will not be included in the refund.Please let me know if you have any other questions - Id be glad to help!Kindly, ***** SoothRelieve team

  Business Response

  Date: 06/10/2025

  Dear ********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 4, 2025 for ONE pair of compression socks through soothrelieve company. Upon placing my order I received notification that Soothrelieve had added additional orders/charges to my debit card without my consent. The unauthorized additional orders were in the amounts of: ***** and *****!!!!! I immediately contacted Soothrelieve via email requesting my order and the unauthorized orders cancelled immediately, these emails were all communicated to soothrelieve within minutes of the unauthorized charges. All e-mails were sent well before 12 hour period had lapsed. This company purposely notified me that the order was shipped so I have no other recourse but to wait to receive the package go through the nightmare of having to return the package for a refund if I could even get through that process. This company makes it impossible for customers to get any assistance in resolving above issues. This is the worst company *** ever dealt with. AT THIS POINT, I WANT A COMPLETE REFUND (MY ORDER) (AND) THE RETURN OF THE UNAUTHORIZED CHARGES TOTALING $78.80. And I dont want to be asked to return the product once it arrives to further inconvenience me.

  Business Response

  Date: 04/08/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2025 I intended to order one pair of compression socks. I did not intentionally order any additional pairs, but immediately received an email confirming an order for 16 pairs - two duplicate orders for eight pairs each! I immediately emailed their customer support and quickly received a message that they were investigating my request to cancel the orders. The following morning I received a message that the orders had already been processed and shipped, so they could not be cancelled. I emailed back that this was very poor customer service since I had attempted to cancel the orders within 5 minutes of supposedly placing them. This is quite obviously a scam website that adds on to an order without the customer being aware of it. I was billed $88.90 for the first order of 8 socks plus $100.86 for the second order of 8 socks, when I only tried to order one pair of $15.95 socks.

  Business Response

  Date: 02/25/2025

  Dear ****,

  Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.
  
  We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at ***************************************************************

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you very much!
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What are the pair of compression socks that do not fit requested to return for a refund? They only offer a partial refund and to keep the socks and I dont want them. They are going against their guaranteed return policy.

  Business Response

  Date: 12/27/2024

  Dear ******,

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

  Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.
  
  Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************

• Initial Complaint

  Date:07/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wanted to order 1 pair of socks from online business.Upon ordering, somehow ended up being 8 pairs of socks that did not see until after clicked Submit I immediately tried to edit the order but there website does not offer any way of doing this. And nobody replies to the email til after 24 hrs at which time they said the order is processed and shipping out so they cannot change anything. I can send back once I receive it but the shipping costs will be at my expense which will be costly as it is international. I believe they should be reported for poor service as there is no way to alter or cancel your order (even immediately) once it is submitted. Then to make the customer responsible for shipping costs, saying it is already shipped!I would like a full refund of all costs incurred including shipping.

  Business Response

  Date: 08/01/2024

  Dear *********,

  We sincerely apologize for any inconvenience you may have experienced.

  To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team *********************************** Our representatives will be more than happy to assist you and provide you with the necessary support.

  Thank you for your patience and understanding.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22047983
  
  I am rejecting this response because:

  The business has not agreed to fully refund everything including ALL shipping/return charges. They only responded with nothing can be altered as it was shipped out. If I receive this package and return to sender, I do not expect to have to pay any charges whatsoever due to their website not allowing to immediately cancel or alter an order. The only way to ask a question is to pick from the list of choices and email in which no response for over 24 hrs. And then of course they say it is already shipped so basically too bad, we hope you like our product 

  This is unacceptable business practice.

  I do not even want their product at all now and I just dont want to have to pay any charges at all.
  
  Sincerely,
  *********************************

  Business Response

  Date: 08/02/2024

  Dear *********,
  
  Thank you for reaching out

  Unfortunately, once an order is in transit, we are unable to make changes or cancellations. Our system processes orders quickly based on the details manually selected and provided by customers at the time of purchase. 
   
  Additionally, as outlined in our return policy which was agreed to upon placing the order, customers are responsible for covering the shipping costs associated with returns. You can find more details about it on our website.
  

  I understand your frustration, and I appreciate your patience as we work to resolve this matter. Once you have initiated the return, please update us with the return tracking number and the number of pairs you are returning. This information is essential for us to process your refund or replacement efficiently.
   
  We will be here to assist you throughout this process. Thank you for your understanding.

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22047983
  
  I am rejecting this response because:

  I have already sent in a reason for rejecting this response as they have not confirmed a full refund of all charges once returned and all shipping and return shipping charges as well.
  
  Sincerely,
  
  *********************************