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Business Profile

Grocery Store

Super Mecado Jerez

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came to this supermarket today 6/07/2024. Made a purchase of $168.50 with taxes and used my Chase Debit card and the transaction total came to $ ******. Once I realized the almost $10 difference, I called the store and requested and explanation. I was advised that it was the bank that charged and not them. I can understand a subcharge for transactions less than $5 dollars, but no where did they say or have a sign that they would charge more. When I asked the lady that answered the phone, where are you providing the warning of the action . She got nervous and said she was busy and hanged up on my. Thats not fair to the customers and myself. Please get this addressed. I sent online and did research and Im not the only one . Im a public servant and service people. This is horrible customer service. Thank you in advance.

    Business Response

    Date: 06/14/2024

    Good afternoon,

    Im sorry about your negative experience with us. Our credit card machines automatically charge a surcharge. There are posted signs at the location. Each register has posted signs. And there is a posted sign on the door as well. Im not sure who answered your call or if there was a miscommunication but you could have returned to the location as well to resolve this matter. No refund will be issued.

Super Mecado Jerez is NOT a BBB Accredited Business.

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