Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a planned injection for back pain that I have been having. It was scheduled with ************** with *********************** in ***********, ** (account #**********, I enrolled in COBRA but my eligibility had not been updated yet. In order to have the procedure, I was told by the front desk that I need to pay for my physician fees in advance. I paid $500 to the physician's office for my procedure on 10/04/2023. Once my eligibility was updated, I called the billing office (Mediorizon - ************) to request that the charges be billed to my insurance. The charges were never billed to my insurance but the money I paid went toward other charges that I had on file. I was told on 11/9/2023 from *******/customer service that they would send me $373.63. I have yet to receive it I have tried to call for status for three weeks and I sit on hold for about 30 minutes and the line disconnects. There is an option for me to have a representative call me back. I have tried that option as well but the call goes straight to my voicemail. My phone was right next to me and my volume was turned up. I am beyond frustrated with this. I would like to speak with a supervisor but I cannot get through to anyone.In addition, I saw the same doctor on 10/3/2023 and was told that I needed to pay a $50 co-pay. When the claim was processed nothing was applied to my co-pay because I met my out of pocket. I would also like a refund for the $50 that I paid in error.

  Business Response

  Date: 12/21/2023

  We worked with our client, the medical practice to facilitate the refund. The complainant, ******************************** has confirmed receipt of the refund in full and promised to withdraw her complaint from BBB.  Please see the email exchange pasted below. Please confirm to us that this has been resolved.  

  From: ***************************** <*******************>
  Sent: Monday, December 18, 2023 9:16 AM
  To: ************************* <*************************************>
  Subject: Re: CPMI IS
  
  Yes,  we will close out with the BBB. Thanks again and have a great week and a wonderful holiday season. 
  
  *******
  
  On Mon, Dec 18, 2023, 8:43 AM ************************* <*************************************> wrote:
  Hi *******,
  
  That is wonderful news. I am so glad you have received your checks. Are you able to close file with BBB as issue resolved?
  I wish you Happy Holidays as well and a very Happy New Years.
  
  Take care,
  
  Regards,
  *************************
  Senior Account Manager
  
  Main: ***********************
  Fax: **************/7200
  www.unislink.com
  Please consider the environment before printing this email
  Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the **************** Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties
  
  
  From: ***************************** <*******************>
  Sent: Friday, December 15, 2023 3:30 PM
  To: ************************* <*************************************>
  Subject: Re: CPMI IS
  
  We received the checks today!  Thanks so much for all of your help. Happy Holidays!
  
  *******

  Customer Answer

  Date: 12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medorizon/UnisLink is the billing company for ************************ who performed surgery on my husband's leg. I had been making monthly payments for 5 years against our portion of the surgery. Once the balance reached the amount of $219.23 I decided to just pay it off. I sent a personal check and they lost it. After 3 months of them telling me to just wait until they find it, I stopped payment and called them and they took my credit card information over the phone. I asked that they use it only once for this final payment and they stated they don't keep the number on file. However they debited my account twice for this amount. Once on 9/7/21 and again on 9/13/21. I have their credit card receipts they mailed to me with transaction info on them and it also cleared my bank twice. Since that time I have called and called monthly over the last year. The last call was on 9/23/2022. I have also been corresponding with their customer service via emails. They tell me every time that they see the credit on my account and not to worry that they will send me a check to credit back the $219.23 double payment. You can see this started in Sept of 2021 and a year later I'm still trying to get my money back. I have spent hours on this emailing and calling and nothing happens. I'd like my money back at this point. Plus I'm concerned that they told me once they charged my card it would be redacted but they charged me again a week later. Concerned they still have my account information. I'm beyond frustrated with this company and I can't call anymore. I'm tired of the promise of an incoming check.

  Business Response

  Date: 10/27/2022

  Hello ******,
  
  Wed like to apologize for the inconvenience you have experienced with your refund. Please note that we are a third-party billing company - we do not handle the physical processing of checks or credit card payments. Payments are taken by our clients, ****************** in this case., 
  
  We contacted the office staff at Marian Orthopedic to request them to process your refund. They are issuing a refund check in the amount of $219.23 and sending it to the address you provided on your compliant above. We appreciate you bringing this issue to our attention, and we hope it has been resolved to your satisfaction. 

  
  If you have any further questions, please feel free to contact us directly at **************
  
  Thank you,
  Medorizon, A UnisLink Company

  
  

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************