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Business Profile

Portrait Photographers

Sarvana Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted Sarvana Studios to do photography and videography for our wedding. Upon the agreement, they were to provide the photos and videos within a reasonable timeframe. In addition, we paid the deposit of $550 upon the agreement prior to the date of the wedding. After the wedding, we have not received any contact from Kiran ********************** of Sarvana Studios despite numerous attempts to contact the individual and business via e-mail, text and phone number. After consulting friends who also have conducted business with Sarvana Studios, the individuals and business made deliberate and intentional attempts to ignore our attempts to contact them as when our friends contacted they responded. This is both disrespectful and unsatisfactory customer service. The business has made no attempts to reach back to us and had demonstrated a lack of transparency when we request updates about the progress of our photos and videos. Also, the business has demonstrated deceitful business practices as the deposit was provided to the business prior to the wedding event and had deliberately ignored us throughout the numerous attempts we have made to contact in regards to our photos and videos.

Sarvana Studios is NOT a BBB Accredited Business.

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