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Business Profile

New Carpets

Carpet Mill Outlet USA

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jennifer B

    Date: 12/07/2023

    I am very disappointed in this company. They had me sign a contract for getting my stairs and one room in my basement carpeted for $1600. A day after signing the contract and coming back to potentially look at LVP flooring for my kitchen I was told I had to pay an additional $300 for the carpet for my staircase, after I had already signed a contract and paid in full. That Upset me, so I just wanted to cancel and go with a whole different company, I was threatened with a restocking fee if I did that, even though they never left The building!!! The manager Offered to only charge me an additional hundred dollars to stay with them. I paid it but I was not happy about it. They Came and installed the carpet, it looked absolutely terrible. The installer stop the carpet in the middle of the doorway and it was extremely visible of a difference to the other room. I had to call and go back-and-forth several times with the salesman that was working with me to get that fixed. The salesman came to my house and measured from the middle of the doorway to the end of my wall, and said that they would come back and fix it, because even he agreed it looked terrible. The second time the installer came he again did not go all the way to the wall. It was stopped in the middle of the room. I have had to call again and try to get this fixed at this point they are no longer coming back and only offered to let me get on a payment plan to carpet my whole basement over. I give this a zero stars if I could. This was an absolute headache and I wasted too much money. I shouldve went with *********** ********** carpeted the rooms upstairs and did an absolutely amazing job.

Carpet Mill Outlet USA is NOT a BBB Accredited Business.

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