We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Contractors

All Point Property Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue with with All Property Services ***********: *******************************: ************ email: **************** Pool installation was September 2022 and the pool was closed by the company November 2, 2022. We were told that we had lifetime service support from the contractor and any issue with the pool or the patio they installed to communicate with him and he would ensure it was taken care of and fixed. The pool was opened the following spring (2023) and the heater did not work. We did not turn it on this season and *** was contacted to support. They did not support. The heater never ran and the pool was not operable that season due to bacteria; the cover APS provided did not work. This year, 2024 the pool heater still does not work. *** owners **** and ***** were both contacted about the need for their company to repair the damages. **** came to the house May ****************************************************************************** a few days with replacement parts. **** responded in July 2024 that he has finally gotten the parts in (2 months later) and that the repairs would cost us $500. We objected since the issue was caused originally by their staff closing the pool and we have a warranty from this company. **** discontinued communication despite other messages being sent. *****, ****** business partner was contacted about this issue in August 2024 to try to rectify. No response was provided. To date, the heater still does not work and has not been repaired. It was disassembled ( by ****) and remains disassembled on the concrete pad. We are not able to use the pool at this time like advertised since the business refuses to repair or communicate. Additionally, the same company installed our patio. Both **** and ***** have been notified for two years now that some stones on the patio are loose and slide around causing a safety hazard. They refuse to repair these stones which was a promise of our contract.

  • Initial Complaint

    Date:04/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our neighborhood (******* on the Pond) changed ********************** companies and have been unable to receive the needed and required documents from All Point Property Service, our previous homeowners association. These items have been requested numerous times. We still need from All Point Property Services: 1. All financial records since May 2022,2. Articles of Incorporation,3. Annual Report,4. Meeting minutes since May 2022,5. Homeowner history and records of payments, and 6. All information regarding the Roof Assessment, including copies of checks provided by Homeowners who are re-paying the assessment monthly.This is business negligence and has been very disappointing. We need this information ASAP!Thank you,*******************

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All Point Property Services was our ***************************************** ******* on the Pond was having issues with All Point Property Services receiving and cashing our monthly association checks. I hand delivered one envelope, with three months of association dues for myself to owner, ***************************** on 10/21/22. The checks were for August, September, and October dues. *** ***** and All Points has never cashed the checks (after requests to do so). We have since hired a new homeowner association for *******. *** ***** has not forwarded those checks to the new homeowner association management company for ******* on the Pond (after many requests to do so). I would like the checks returned back to me, or given to our new homeowners association company.

All Point Property Services, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.