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Business Profile

Credit Card Merchant Services

Network Merchants, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every month I am hit with fraudulent charges I never agreed to. I was a reseller until they started to steal money from me. If they treat their partner this way, lord knows how they treat customers. I have been marginalized and ignored to the point I have come to the point of writing this complaint

  • Initial Complaint

    Date:02/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd like to file a formal complaint against Network Merchants, LLC (also doing business as USAEpay). We have utilized their service as a payment processor for our business for the past 2 years. We are discontinuing using their services and have requested to have our customer's billing data transfered to another payment processor. This is a standard service that they offer. When we transferred on to their platform, our previous payment processor immediatetly transferred our customer billing data upon request. We put in a formal request with USAEpay on Decmber 20th and the request was confimred. We have reached out to USAEpay multiple times and they refuse to give us timeline for our data transfer. The customer service reps have been unhelpful, rude, and flippant during this process. This is having an enormous impact on our business operations and has had a financial impact becuase we are not able to exit this platform. Because of this, USAEpay continues to collet fees for our transactions. Website: ************************ Contact person: ********************************* ***************************

  • Initial Complaint

    Date:01/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a transaction for **** on my business account every month for the past 5 months. I have never done business with this company and would like to no longer be charged.

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been an NMI customer since 06/12/2019. I did not have any issues until October 2023 when my account was hacked into. Someone was able ot hack my accoutn even through I have been paying for "Fraud Prevention". The person that hacked into my account used fake credit cards to try to check if the cards are working. The hacker used the account for more than **** transactions, every transaction costing me almost $0.15. I requested NMI to refund me the fraudulent transaction fees, and even though they fully admit my account has been hacked, they refuse to refund me my money for the fraudulent transactions on the account.

  • Initial Complaint

    Date:11/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After not using my account ever after signing up under the understanding that there is no cost NMI (Network Merchants) started charging me a $100 monthly maintenance fee. As I said, I never processed a single transaction under my account. When I called them they stated they emailed me a policy change and had instituted a monthly fee. Again, they could have easily just turned my account off but instead, they just started charging me without me every knowing. Obviously a cash grab that has to be illegal.

Network Merchants, LLC is NOT a BBB Accredited Business.

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